Business Unit Manager- Aftermarket Parts
Top Benefits
About the role
Role: Business Unit Manager- Aftermarket Parts
Location: Customer Care, Saskatoon
Schedule: Full Time, Monday to Friday 8:00am-4:30pm
At DBCM, our Customer Care team is at the heart of delivering on our promise to support those who serve others. Representing both the Crestline and Demers brands, the Customer Care division plays a vital role in ensuring our emergency and specialty vehicles continue to perform at their best long after delivery. Based in both Saskatoon, SK, and Mont-Saint-Hilaire, QC, our team is proud to be part of a long-established, family-oriented organization that leads the industry in safety, service, and innovation
We are driven by our mission: to make life better, one relationship and one vehicle at a time, and guided by our vision: to be the partner of choice by delivering exceptional customer experiences through empowered employees and a commitment to No Vehicle Down for our customers
We’re looking for a strategic and results-oriented Business Unit Manager – Aftermarket Parts to lead the next phase of growth within the Customer Care team. This role will oversee the evolution of our aftermarket parts business across the Demers and Crestline brands for ambulance and bus product lines.
You’ll be instrumental in enhancing the customer experience, driving parts sales growth, and optimizing pricing, inventory, and distribution. As a leader within Customer Care, you will also inspire and manage a high-performing, cross-site team focused on responsiveness, reliability, and long-term service excellence.
Key Responsibilities As the Business Unit Manager- Aftermarket Parts you will:
- Drive revenue growth in aftermarket parts across ambulance and bus markets for the Demers and Crestline brands.
- Improve processes and implement best practices to ensure rapid, seamless responses to parts requests, driving customer satisfaction at every step.
- Lead the tactical execution of the Parts Sales strategy and support its development.
- Implement and monitor best-in-class pricing, inventory, and logistics practices.
- Serve as the on-site leader at the Saskatoon Service Center, contributing to a strong operational culture.
- Manage a multi-site workforce spanning Saskatchewan and Quebec, leading a team of 10+ employees while ensuring operational cohesion and high team engagement across regional locations.
- Foster a collaborative and accountable team environment with a high-performance mindset.
- Utilize KPIs and analytics to drive improvements in operations, service delivery, and responsiveness.
- Collaborate with Engineering, Supply Chain, Procurement, Production, and Technical Support to expedite part fulfillment and resolve customer issues.
- Act as a bridge between departments to promote alignment and efficiency in service execution.
Qualifications As the Business Unit Manager- Aftermarket Parts, you will have:
- Proven leadership in parts sales (B2B, industrial, transportation, or aftermarket preferred).
- Demonstrated ability to execute tactical strategies and drive sales growth.
- Strong customer service mindset focused on uptime and urgency.
- Proven ability to lead, manage, and inspire teams across multiple geographic locations, fostering alignment and performance in a multi-site operational environment.
- Excellent collaboration and relationship-building skills across departments.
- Fluency in English required; French is a strong asset.
- Willing and able to travel to Quebec approximately once every two months
- Aligned with our values of Integrity, Trust, Excellence, and Innovation.
- Natural team leader with coaching, performance management, and problem-solving capabilities.
- Builds strong internal and external relationships at all levels.
- Handles customer concerns professionally and constructively.
- Detail-oriented and organized with strong multitasking and time management skills.
- Proactive and comfortable in a fast-paced, dynamic environment.
- Effective communicator and listener with strong follow-through.
WHY CHOOSE DBCM- CRESTLINE COACH?
Benefits Crestline Coach takes pride in a strong company culture that embodies excellence, integrity, trust and innovation. To foster a strong culture, we believe in a progressive, dynamic and solution-based environment and want to prosper amongst the best and brightest in the country. Benefits of working with Crestline Coach include:
- A competitive salary with bonus earning potential including a recruitment referral bonus.
- Health benefits including dental, extended health care, long and short-term disability coverage, accident and serious illness insurance, life insurance, and a health spending account.
- A group registered retirement savings plan that has a 4% matching, occupational vision care, employee, and family assistance programs along with a virtual walk-in clinic that provides unlimited healthcare for you and your family.
- Milestone and service awards at five-year increments.
- Access to CUBBI, a discounted food delivery service of fresh meals from local kitchens, and Sutton Smart Perks Discounts for services and discounts from local businesses.
- Career path and career longevity support by approved professional development opportunities and cost reimbursement, including association memberships.
About Crestline Coach Ltd.
Crestline Coach is the World’s innovative leader in Ambulance Manufacturing & Specialty Vehicles, Canada’s only nation-wide bus dealer and a key provider of premium medical equipment and parts. Since 1975, Crestline has accelerated from three Canadian (Saskatchewan) founders to 175 diverse employees, shipping to more than 30 countries worldwide.
Crestline is beyond compare for reputation of quality products, expertise and strong after sales service. With safety, innovation and durability always at the forefront of our business, Crestline exceeds and inspires today’s Ambulance industry standards.
As Canada’s leading supplier of transit, tour, shuttle, and accessible buses, our mission is to distribute municipal, corporate and private sector buses and specialty vehicles that offer superior value in terms of quality, performance, and safety. We offer a wide and progressive range of tailored solutions such as health buses, blood mobiles, neonatal, bariatric, multi-patient emergency response vehicles, and more. As we continue to reinvent and revolutionize the industry, our approach to product solutions remains partnership based which guarantees the highest return on investment and customer satisfaction.
Crestline embraces an environment that fosters employee opportunity, empowerment and personal growth through competitive salaries, a comprehensive benefits plan, career development and other incentives.
Learn more about our ambulances at www.crestlinecoach.com. For more information about our bus solutions, visit www.crestlinebuses.com
Business Unit Manager- Aftermarket Parts
Top Benefits
About the role
Role: Business Unit Manager- Aftermarket Parts
Location: Customer Care, Saskatoon
Schedule: Full Time, Monday to Friday 8:00am-4:30pm
At DBCM, our Customer Care team is at the heart of delivering on our promise to support those who serve others. Representing both the Crestline and Demers brands, the Customer Care division plays a vital role in ensuring our emergency and specialty vehicles continue to perform at their best long after delivery. Based in both Saskatoon, SK, and Mont-Saint-Hilaire, QC, our team is proud to be part of a long-established, family-oriented organization that leads the industry in safety, service, and innovation
We are driven by our mission: to make life better, one relationship and one vehicle at a time, and guided by our vision: to be the partner of choice by delivering exceptional customer experiences through empowered employees and a commitment to No Vehicle Down for our customers
We’re looking for a strategic and results-oriented Business Unit Manager – Aftermarket Parts to lead the next phase of growth within the Customer Care team. This role will oversee the evolution of our aftermarket parts business across the Demers and Crestline brands for ambulance and bus product lines.
You’ll be instrumental in enhancing the customer experience, driving parts sales growth, and optimizing pricing, inventory, and distribution. As a leader within Customer Care, you will also inspire and manage a high-performing, cross-site team focused on responsiveness, reliability, and long-term service excellence.
Key Responsibilities As the Business Unit Manager- Aftermarket Parts you will:
- Drive revenue growth in aftermarket parts across ambulance and bus markets for the Demers and Crestline brands.
- Improve processes and implement best practices to ensure rapid, seamless responses to parts requests, driving customer satisfaction at every step.
- Lead the tactical execution of the Parts Sales strategy and support its development.
- Implement and monitor best-in-class pricing, inventory, and logistics practices.
- Serve as the on-site leader at the Saskatoon Service Center, contributing to a strong operational culture.
- Manage a multi-site workforce spanning Saskatchewan and Quebec, leading a team of 10+ employees while ensuring operational cohesion and high team engagement across regional locations.
- Foster a collaborative and accountable team environment with a high-performance mindset.
- Utilize KPIs and analytics to drive improvements in operations, service delivery, and responsiveness.
- Collaborate with Engineering, Supply Chain, Procurement, Production, and Technical Support to expedite part fulfillment and resolve customer issues.
- Act as a bridge between departments to promote alignment and efficiency in service execution.
Qualifications As the Business Unit Manager- Aftermarket Parts, you will have:
- Proven leadership in parts sales (B2B, industrial, transportation, or aftermarket preferred).
- Demonstrated ability to execute tactical strategies and drive sales growth.
- Strong customer service mindset focused on uptime and urgency.
- Proven ability to lead, manage, and inspire teams across multiple geographic locations, fostering alignment and performance in a multi-site operational environment.
- Excellent collaboration and relationship-building skills across departments.
- Fluency in English required; French is a strong asset.
- Willing and able to travel to Quebec approximately once every two months
- Aligned with our values of Integrity, Trust, Excellence, and Innovation.
- Natural team leader with coaching, performance management, and problem-solving capabilities.
- Builds strong internal and external relationships at all levels.
- Handles customer concerns professionally and constructively.
- Detail-oriented and organized with strong multitasking and time management skills.
- Proactive and comfortable in a fast-paced, dynamic environment.
- Effective communicator and listener with strong follow-through.
WHY CHOOSE DBCM- CRESTLINE COACH?
Benefits Crestline Coach takes pride in a strong company culture that embodies excellence, integrity, trust and innovation. To foster a strong culture, we believe in a progressive, dynamic and solution-based environment and want to prosper amongst the best and brightest in the country. Benefits of working with Crestline Coach include:
- A competitive salary with bonus earning potential including a recruitment referral bonus.
- Health benefits including dental, extended health care, long and short-term disability coverage, accident and serious illness insurance, life insurance, and a health spending account.
- A group registered retirement savings plan that has a 4% matching, occupational vision care, employee, and family assistance programs along with a virtual walk-in clinic that provides unlimited healthcare for you and your family.
- Milestone and service awards at five-year increments.
- Access to CUBBI, a discounted food delivery service of fresh meals from local kitchens, and Sutton Smart Perks Discounts for services and discounts from local businesses.
- Career path and career longevity support by approved professional development opportunities and cost reimbursement, including association memberships.
About Crestline Coach Ltd.
Crestline Coach is the World’s innovative leader in Ambulance Manufacturing & Specialty Vehicles, Canada’s only nation-wide bus dealer and a key provider of premium medical equipment and parts. Since 1975, Crestline has accelerated from three Canadian (Saskatchewan) founders to 175 diverse employees, shipping to more than 30 countries worldwide.
Crestline is beyond compare for reputation of quality products, expertise and strong after sales service. With safety, innovation and durability always at the forefront of our business, Crestline exceeds and inspires today’s Ambulance industry standards.
As Canada’s leading supplier of transit, tour, shuttle, and accessible buses, our mission is to distribute municipal, corporate and private sector buses and specialty vehicles that offer superior value in terms of quality, performance, and safety. We offer a wide and progressive range of tailored solutions such as health buses, blood mobiles, neonatal, bariatric, multi-patient emergency response vehicles, and more. As we continue to reinvent and revolutionize the industry, our approach to product solutions remains partnership based which guarantees the highest return on investment and customer satisfaction.
Crestline embraces an environment that fosters employee opportunity, empowerment and personal growth through competitive salaries, a comprehensive benefits plan, career development and other incentives.
Learn more about our ambulances at www.crestlinecoach.com. For more information about our bus solutions, visit www.crestlinebuses.com