Customer Success Specialist - Bilingual (French + English)
About the role
Snappy Innovation Inc.
Snappy, a provider of digital-first, easy-to-deploy restaurant management Software-as-a-Service (SaaS) that allows you to manage every touchpoint of the guest experience using one simple platform.
We’re a team of foodies who’ve come together from across Canada to bring innovative technology to restaurants. Restaurants choose Snappy for our products, but they stay because of the service we provide.
We are a restaurant’s technology partner. We’re invested in their success, implement features based on their feedback, and go the extra mile to provide the same degree of service as restaurants provide to their customers.
As a digital-first and fast-growing company, we put complete trust in our team members to be leaders in their roles. We anticipate industry trends, love to test new ideas, and provide career development opportunities for our people to grow with us and support our mission to empower restaurant owners to adapt and thrive in any market condition—now and in the future.
Job description:
Snappy is looking for a Customer Success Specialist to join our evolving team! You will be key contributor to Snappy’s business expansion strategy, responsible for on boarding, training and developing strong relationships with partners and be a part of the “go to” team for all required support.
Responsibility:
· Partner onboarding
. Partner training
. Independently solve problems and provide support to partners
. Develop relationships with business owners and team members
· Collaborate with the team on new ideas
· Contribute to business expansion strategy.
· Dynamic evangelist in expressing Snappy’s vision.
· Ready to roll up the sleeves and dive right in.
. Setup our software in store.
Qualifications & Desired Skills:
· Passion.
· Prioritization.
· Problem solving.
· Previous experience in Customer Success role in a marketplace platform preferred.
. Advanced IT and networking skills is a plus
· Passion for innovation and technology.
. Working in office 5 days a week
*Must speak fluent English & French*
Snappy corporate video: https://www.youtube.com/watch?v=9okUnQFtf3c
About Snappy
Snappy is the award-winning, all-in-one gifting company that spreads joy, shares gratitude, and takes the guesswork out of gifting.
Founded in 2015, Snappy was named one of Inc.’s fastest-growing companies in the Northeast in 2021, 2022, and 2023. Snappy is the trusted gifting and swag partner to over 43% of Fortune 100 companies as well as thousands of individuals who use Snappy for personal gifting. Snappy has sent more than four million gifts worldwide.
Snappy thrives on connecting people and cultivating meaningful relationships through the power of gratitude and gifting. Our recipient-picks experience ensures gift-givers send the perfect gift every time, for everyone, on every occasion.
Snappy is committed to enhancing the joy of gift giving through its suite of offerings including a consumer-facing gifting platform, Snappy Enterprise, and Snappy Essential, the self-service solution for small businesses to send gifts to employees and customers. Snappy also recently expanded its swag offerings to include On Demand Swag, which allows customers to upload their logo and send custom-branded items in seconds.
Snappy has been featured on Fortune’s "Best Small & Medium Workplaces," “Best Workplace for Millennials,” and “Best Workplace in Tech” lists. Snappy's stance on diversity and inclusion, its active focus on give-back programs, and its fundamental mission to spread happiness through fun, thoughtful gifts lead the way in unlocking the power of human kindness.
Customer Success Specialist - Bilingual (French + English)
About the role
Snappy Innovation Inc.
Snappy, a provider of digital-first, easy-to-deploy restaurant management Software-as-a-Service (SaaS) that allows you to manage every touchpoint of the guest experience using one simple platform.
We’re a team of foodies who’ve come together from across Canada to bring innovative technology to restaurants. Restaurants choose Snappy for our products, but they stay because of the service we provide.
We are a restaurant’s technology partner. We’re invested in their success, implement features based on their feedback, and go the extra mile to provide the same degree of service as restaurants provide to their customers.
As a digital-first and fast-growing company, we put complete trust in our team members to be leaders in their roles. We anticipate industry trends, love to test new ideas, and provide career development opportunities for our people to grow with us and support our mission to empower restaurant owners to adapt and thrive in any market condition—now and in the future.
Job description:
Snappy is looking for a Customer Success Specialist to join our evolving team! You will be key contributor to Snappy’s business expansion strategy, responsible for on boarding, training and developing strong relationships with partners and be a part of the “go to” team for all required support.
Responsibility:
· Partner onboarding
. Partner training
. Independently solve problems and provide support to partners
. Develop relationships with business owners and team members
· Collaborate with the team on new ideas
· Contribute to business expansion strategy.
· Dynamic evangelist in expressing Snappy’s vision.
· Ready to roll up the sleeves and dive right in.
. Setup our software in store.
Qualifications & Desired Skills:
· Passion.
· Prioritization.
· Problem solving.
· Previous experience in Customer Success role in a marketplace platform preferred.
. Advanced IT and networking skills is a plus
· Passion for innovation and technology.
. Working in office 5 days a week
*Must speak fluent English & French*
Snappy corporate video: https://www.youtube.com/watch?v=9okUnQFtf3c
About Snappy
Snappy is the award-winning, all-in-one gifting company that spreads joy, shares gratitude, and takes the guesswork out of gifting.
Founded in 2015, Snappy was named one of Inc.’s fastest-growing companies in the Northeast in 2021, 2022, and 2023. Snappy is the trusted gifting and swag partner to over 43% of Fortune 100 companies as well as thousands of individuals who use Snappy for personal gifting. Snappy has sent more than four million gifts worldwide.
Snappy thrives on connecting people and cultivating meaningful relationships through the power of gratitude and gifting. Our recipient-picks experience ensures gift-givers send the perfect gift every time, for everyone, on every occasion.
Snappy is committed to enhancing the joy of gift giving through its suite of offerings including a consumer-facing gifting platform, Snappy Enterprise, and Snappy Essential, the self-service solution for small businesses to send gifts to employees and customers. Snappy also recently expanded its swag offerings to include On Demand Swag, which allows customers to upload their logo and send custom-branded items in seconds.
Snappy has been featured on Fortune’s "Best Small & Medium Workplaces," “Best Workplace for Millennials,” and “Best Workplace in Tech” lists. Snappy's stance on diversity and inclusion, its active focus on give-back programs, and its fundamental mission to spread happiness through fun, thoughtful gifts lead the way in unlocking the power of human kindness.