Top Benefits
About the role
Make an Impact on Seniors' Health! SE Health Receptionists are the best of the best. When you choose to join SE Health, you become part of a diverse and collaborative care team where you’ll apply your skills – and your heart – to provide services that support our residents to live and age well. You’ll make a difference in their lives, and they’ll make a difference in yours!
Position Summary Status: Part-time 0.2 FTE Hours: 10:00 am- 6:00 pm Days Of Work Week 1: Saturday Week 2: Sunday Week 3: Saturday Week 4: Sunday Reporting to the General Manager and/or designate, the Receptionist will be responsible for all aspects of reception and office procedures. The Receptionist is also responsible to monitor and respond to the tenant emergency call system (24-hour responder).
Position Responsibilities
- Organizes and maintains the functions of the reception desk.
- Greets and communicates with all residents, guests, staff, volunteers, and visitors in the facility courteously and professionally.
- Answers and transfers all telephone calls in a pleasant, friendly, and helpful manner. Takes a message if necessary. Ensures a return call (to the caller) if the person is not available.
- Monitors and responds to the tenant emergency call system (Lifeline).
- Coordinates shift coverage due to short calls (less than 24 hours’ notice); thereby, filling the vacancy (due to sick calls, etc.), as required. Following established facility guidelines/procedures.
- Supporting the activities of the reception team: orienting members to the work routines, assisting with tasks, and ensuring accurate and timely task completion.
- Follows the facility's policies and procedures.
- Assists other departments in an administrative capacity, (recreation calendar, monthly newsletter, etc.).
- Responsibility for the booking of any rooms for meetings/training.
- Perform all other duties as required.
- Booking vacant shifts, ensuring adequate staffing as per the schedule and licensing requirements, while adhering to the collective agreement and relevant procedures.
- Monitor and respond to the assisted Living tenant emergency call system
Position Qualifications
- Grade 12 education.
- Graduation from a Secretarial/Administration program would be considered an asset.
- 2 years of recent related experience or an equivalent combination of education, training or experience.
- Computer literate with intermediate or advanced Excel and Word.
- Excellent written and oral communication skills.
- Customer service oriented; interested/passionate about working with seniors.
- All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.
- Strong interpersonal and communication skills.
- Proficient computer skills in Microsoft Office software ( Word, Excel, Mail, and others)
- Exceptional attention to detail and accuracy.
Skills And Abilities
- Ability to type 45 wpm.
- Ability to plan, organize, and prioritize.
- Knowledge of general office procedures.
- Ability to manage a high volume of work and manage several tasks at once.
- Ability to work independently and in cooperation with others.
- Ability to demonstrate tact, diplomacy, empathy, patience, and concern in providing quality services to residents.
Why join our team?
- Competitive compensation.Our Total Rewards package includes a competitive salary, group benefits, RRSP pension, on-demand pay, and exclusive perks/discounts available only to SE Health staff.
- Develop yourself with SE. We have education bursaries, Tuition Assistance Programs, continuing education, training, and professional development to support your lifelong learning. You'll benefit from our orientation, mentorship, and coaching programs.We have on-site day care also available via a private provider.
- Grow your career. SE Health is a large national organization with diverse healthcare business lines. You’ll have an opportunity – and will be supported – to do different types of roles in different locations if that is what you’re interested in. Or you can pivot to supporting or leadership positions where you can use your skills to contribute and make an impact in different ways.
- Innovative. At SE, we are always looking for new, innovative ways to improve. You’ll be encouraged and supported to identify and make improvements to the way we do our work.
In the interest of the health and safety of our patients/clients, employees, and the greater good of public health, SE Health requires those who wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine, and it has been 14 days since the last dose.
SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at careers@sehc.com at your earliest convenience
About SE Health
SE Health is a not-for-profit social enterprise that shares its knowledge, provides the best care, and helps each client to realize their most meaningful goals for health and wellbeing. Established in 1908 by four pioneering nurses, we have worked with purpose for more than a century to bring hope and happiness, and forever impact how people live and age at home. Today, our 8,000+ team members nationwide provide care in more places and ways than ever before, bringing health to life for over 20,000 Canadians every day. SE Health is honoured to be a three-time recipient of the Canada Order of Excellence and one of Forbes’ Best Employers for 2020.
To learn more or join our growing team, visit www.sehc.com or find us on Twitter at @SEHealth_SEHC.
Top Benefits
About the role
Make an Impact on Seniors' Health! SE Health Receptionists are the best of the best. When you choose to join SE Health, you become part of a diverse and collaborative care team where you’ll apply your skills – and your heart – to provide services that support our residents to live and age well. You’ll make a difference in their lives, and they’ll make a difference in yours!
Position Summary Status: Part-time 0.2 FTE Hours: 10:00 am- 6:00 pm Days Of Work Week 1: Saturday Week 2: Sunday Week 3: Saturday Week 4: Sunday Reporting to the General Manager and/or designate, the Receptionist will be responsible for all aspects of reception and office procedures. The Receptionist is also responsible to monitor and respond to the tenant emergency call system (24-hour responder).
Position Responsibilities
- Organizes and maintains the functions of the reception desk.
- Greets and communicates with all residents, guests, staff, volunteers, and visitors in the facility courteously and professionally.
- Answers and transfers all telephone calls in a pleasant, friendly, and helpful manner. Takes a message if necessary. Ensures a return call (to the caller) if the person is not available.
- Monitors and responds to the tenant emergency call system (Lifeline).
- Coordinates shift coverage due to short calls (less than 24 hours’ notice); thereby, filling the vacancy (due to sick calls, etc.), as required. Following established facility guidelines/procedures.
- Supporting the activities of the reception team: orienting members to the work routines, assisting with tasks, and ensuring accurate and timely task completion.
- Follows the facility's policies and procedures.
- Assists other departments in an administrative capacity, (recreation calendar, monthly newsletter, etc.).
- Responsibility for the booking of any rooms for meetings/training.
- Perform all other duties as required.
- Booking vacant shifts, ensuring adequate staffing as per the schedule and licensing requirements, while adhering to the collective agreement and relevant procedures.
- Monitor and respond to the assisted Living tenant emergency call system
Position Qualifications
- Grade 12 education.
- Graduation from a Secretarial/Administration program would be considered an asset.
- 2 years of recent related experience or an equivalent combination of education, training or experience.
- Computer literate with intermediate or advanced Excel and Word.
- Excellent written and oral communication skills.
- Customer service oriented; interested/passionate about working with seniors.
- All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.
- Strong interpersonal and communication skills.
- Proficient computer skills in Microsoft Office software ( Word, Excel, Mail, and others)
- Exceptional attention to detail and accuracy.
Skills And Abilities
- Ability to type 45 wpm.
- Ability to plan, organize, and prioritize.
- Knowledge of general office procedures.
- Ability to manage a high volume of work and manage several tasks at once.
- Ability to work independently and in cooperation with others.
- Ability to demonstrate tact, diplomacy, empathy, patience, and concern in providing quality services to residents.
Why join our team?
- Competitive compensation.Our Total Rewards package includes a competitive salary, group benefits, RRSP pension, on-demand pay, and exclusive perks/discounts available only to SE Health staff.
- Develop yourself with SE. We have education bursaries, Tuition Assistance Programs, continuing education, training, and professional development to support your lifelong learning. You'll benefit from our orientation, mentorship, and coaching programs.We have on-site day care also available via a private provider.
- Grow your career. SE Health is a large national organization with diverse healthcare business lines. You’ll have an opportunity – and will be supported – to do different types of roles in different locations if that is what you’re interested in. Or you can pivot to supporting or leadership positions where you can use your skills to contribute and make an impact in different ways.
- Innovative. At SE, we are always looking for new, innovative ways to improve. You’ll be encouraged and supported to identify and make improvements to the way we do our work.
In the interest of the health and safety of our patients/clients, employees, and the greater good of public health, SE Health requires those who wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine, and it has been 14 days since the last dose.
SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at careers@sehc.com at your earliest convenience
About SE Health
SE Health is a not-for-profit social enterprise that shares its knowledge, provides the best care, and helps each client to realize their most meaningful goals for health and wellbeing. Established in 1908 by four pioneering nurses, we have worked with purpose for more than a century to bring hope and happiness, and forever impact how people live and age at home. Today, our 8,000+ team members nationwide provide care in more places and ways than ever before, bringing health to life for over 20,000 Canadians every day. SE Health is honoured to be a three-time recipient of the Canada Order of Excellence and one of Forbes’ Best Employers for 2020.
To learn more or join our growing team, visit www.sehc.com or find us on Twitter at @SEHealth_SEHC.