Organization Overview

Resilient Hearts is a community service organization that aims to create resilient communities where every member feels supported, valued, and equipped to face life's complexities with courage and resilience. Resilient Hearts empowers young adults with developmental disabilities by equipping them with essential skills for independent living in Calgary and surrounding areas through its community access services.

We are committed to fostering diversity, equity, and inclusion by celebrating unique identities, ensuring fairness, and promoting access for all. Through ongoing learning and measurable goals, we aim to build a stronger, more inclusive organization reflecting the communities we serve- Arshdeep Sandhu, Chief Executive Officer – Resilient Hearts

Location: In-person at Resilient Hearts Main office (4014 Macleod Trail SE Calgary)

Position Type:  Casual

Position Vacancies: 1

Reports To:  Services Manager

Position Summary

Resilient Hearts is seeking program facilitators who will play a crucial role in the program's success by delivering high-quality education and goal-based life skills training, supporting Resilient Hearts' mission, vision, and values. This frontline role involves facilitating classes, teaching life skills, and increasing engagement through fun and interactive activities tailored to the unique needs of participants with developmental disabilities. The ideal candidate will be passionate about empowering people with disabilities, possess strong communication skills, and have experience in program facilitation through trauma informed practices.

Key Responsibilities

Plan, organize, and facilitate various activities, support groups, and workshops based on the needs and interests of individuals with disabilities, ensuring alignment with organizational goals and best practices.

• Collaborate with stakeholders, including participants with disabilities, their families, and other organizations, to identify needs, develop appropriate support strategies, and advocate for participants.
• Develop and deliver program curriculum while monitoring program progress and gathering participant feedback to evaluate outcomes and impact.
• Coordinate with practicum students and volunteers, in collaboration with the management team, to ensure the smooth operation of the program.
• Prepare weekly and monthly summaries and create and implement service plans and individual support plans.
• Promote programs and services through community engagement efforts and represent the organization at community events and forums.
• Address any issues or challenges that may arise by following organizational policies and procedures, in collaboration with program management.
• Perform other duties as required, including but not limited to housekeeping and administrative tasks.

Skills and Qualification

Bachelor's degree in social work, Psychology, Disability Studies, or a related field, or equivalent experience.

• Proven experience in program facilitation and life skills training, with the ability to work independently.
• Self-starter with superior written, communication, and presentation skills, and a passion for empowering people with disabilities.
• Strong knowledge of developmental disabilities, inclusive language, and available support for individuals with disabilities.
• Ability to work effectively with individuals from diverse backgrounds and with varying needs and abilities.
• Proficiency in using office software (e.g., Microsoft Office Suite, Google Workspace) and familiarity with relevant technology and assistive devices.
• Standard First Aid and crisis prevention training are required.
• Mental Health First Aid, Trauma-informed Care, Brain Story, and ASIST certifications are considered assets.
• Satisfactory vulnerable sector check and intervention record check are required.
• A valid driver’s license and access to a vehicle will be considered assets but are not required.
• Preference will be given to individuals who identify as neurodivergent or have lived experience with disability or mental health disorders.

Benefits and Perks

• Flexible Schedule
• Professional Development and Learning opportunities

We are dedicated to supporting candidates with disabilities throughout our recruitment process, including providing accommodations tailored to individual accessibility needs. If you require accommodations during the recruitment process, please contact our Human Resources team confidentially at HR@resilienthearts.ca .

How to Apply

Interested candidates are invited to submit their resume, cover letter, and reference letters (if applicable) by emailing HR@resilienthearts.ca with the subject line: Job ID #20250703 – Casual Program Facilitator.  Please ensure your application is submitted by July 18, 2025.

We appreciate all applicants; however, only those shortlisted for interviews will be contacted. The position will remain open until a suitable candidate is identified. If you have any questions about the posting, please contact Arshdeep Sandhu at Arsh@resilienthearts.ca .