Scheduler

Lethbridge Family Services (LFS) is seeking a Scheduler to support to our Home Services department! A scheduler is accountable for the day-to-day administration/operation of staff scheduling processes, including data for payroll for staff within one or more areas. The position ensures that LFS Health Care Aides (HCA’s) are scheduled appropriately, and supports HCA’s by providing scheduling reports, records and statistical information as needed.

We offer:

• a discount on gym memberships and personal insurance,

• a welcoming, inclusive work environment where people thrive and,

• support from a dynamic and skilled team which enables you to grow your career.

Schedulers:

• establish and maintain effective communication between client, clinical care coordinators, supervisors and field area staff,

• respond to all written and verbal short and advanced call requests from assigned areas,

• identifies and assesses other options to complete scheduling needs for the unit/department if required relief is not available,

• process managers approved schedule changes in scheduling systems,

• assign relief staff to fill vacant shifts,

• maintain and adjust master rotations in the scheduling system as required,

• maintain accurate files, records, and file paperwork,

• problem solve with managers, payroll, and other schedulers regarding HCA inquiries, and

• assist in training and orientation of new personnel as requested.

Required Skills and Qualifications:

• post-secondary education required (e.g. Scheduling Clerk Certification or Health Care diploma/certificate),

• 3-5 years of experience in a customer service environment,

• strong communications in both verbal and written English, and

• competent computer skills.

All new employees of LFS must provide a police information check and vulnerable sector check dated not less than 90 days prior to the date of hire.

Hours: Monday – Friday 35 hours/week – Temporary (6 Months)

Number of Positions Available: 1

Location: 1410 Mayor Magrath Drive South

Start date: As soon as possible

Contact Person: Kendra Turnbull

Application deadline:July 21, 2025

Apply online at www.lfsfamily.ca or email referencing job posting 25HS11

Lethbridge Family Services is an accredited social service organization. For more information, please visit www.lfsfamily.ca.

Lethbridge Family Services is committed to creating an inclusive and diverse workforce, representative of the clients we serve. We welcome applications from all qualified candidates and are committed to ensuring that all employment opportunities are inclusive to all people. We thank everyone for their interest in Lethbridge Family Services; however, we only contact the individuals selected to continue in the process.

Lethbridge Family Services eliminates barriers from the recruitment process. If you require support during the hiring process, please contact Human Resources at hradministration@lfsfamily.ca so that supports can be put in place. Private information received in relation to your request for support will be used only to facilitate the recruitment process and shared only as needed with the selection committee