GoRight is a Canadian Company, an innovator in the transportation maintenance industry. For the past 20 years, we have provided our customers with exceptional and transformative fleet maintenance solutions. We believe that working with leading-edge technology in our Service Centres is just as important as being innovators in all areas of our business.

Working at GoRight is more than a career for our people. We are a place that lives our values and are committed to delivering exceptional results to our employees and customers. We take our values seriously and are committed to safety, quality, responsiveness, honesty, integrity, and personal initiative every day.

Reporting to the Product Manager, this position is responsible for leading Mirlin Technologies product and support team and projects. This position will be a player/coach, rolling up their sleeves in the achievement of deliverables as well as coaching the team. As a Support Specialist , you’ll play a critical role in ensuring the seamless operation of our software products. You will provide technical support to both internal teams and external customers, diagnosing and solving complex issues. This expertise will extend beyond traditional support responsibilities, encompassing site security and support business Microsoft applications.

WHAT’S IN IT FOR YOU?

• Excellent industry leading pay
• Excellent industry leading benefits - featuring 100% reimbursement on medical and dental, vision, AD&D, STD/LTD, Life and Dependent Life Insurance
• RRSP Program including employer contribution match
• RESP & TFSA Program
• Employee Assistance Plan
• CareerPath™ - Company paid personal and professional development
• Educational Reimbursement Program
• Mentorship Opportunities
• Online Training Library
• Annual Boot Allowance
• Weekly 50/50 draws
• Appreciation Events
• Service Award Recognition
• Safe, clean, bright, and organized work environment
• Open, inclusive culture
• A great place to work!

Support Responsibilities:

• Provide technical support to customers, addressing their inquiries, troubleshooting issues, and resolving problems efficiently.
• Collaborate with development teams to identify and resolve software defects and improve product quality.
• Develop and maintain strong relationships with customers, ensuring their satisfaction and success.
• Investigate and analyze complex issues related to our software products, both from the back-end and front-end perspectives.
• Provide quick and timely resolution for incidents and service requests made by customers
• Create and maintain detailed documentation, including knowledge base articles and best practices.
• Participate in on-call rotations to provide 24/7 support to our global customer base.
• Manage the Service assurance daily stand-up to help triage and escalate issues between the team
• Enterprise applications administration and monitoring
• Responsible for hardware, printers and related equipment both at the user and office level
• Manages asset tracking for offices
• Manages user access rights to applications by following security and compliance best practices
• Provides desktop support for hardware and software setups, and quality assurance for new users
• Willing to be on call for after-hours emergency support coverage

Systems and Applications: Experience is highly valued

• Azure DevOps Administration and Development
• Active Directory
• VM infrastructure Cloud and On-Prem
• Business Central
• Dynamics (CRM/SALES/FINANCE)
• Microsoft Exchange
• Cloud Platform: Azure
• 0365 Suite
• API KVM
• MYSQL

Technical proficiencies required:

• Integrate and manage Azure platform services, including Azure SQL Database, Azure Functions, Azure App Services, and other Azure services to build scalable and robust applications.
• Experience with web-based form builders and structured data management.
• Collaborate with teams to implement new features and ensure the highest level of performance and security.
• Adhere to best practices and design patterns in software development.
• Engage in Agile methodologies and participate in all phases of the software development process.

Requirements And Skills

• Bachelor’s or College Diploma in Computer Science, Engineering, or related field.
• Several years of experience as support specialist working with cloud/network/ services.
• Strong experience with Azure cloud services and understanding of various Azure platform services.
• Expertise in software design patterns, best practices, and Agile development methodologies.
• Excellent problem-solving abilities and a track record of working under tight deadlines.
• Microsoft Certified: Dynamics 365 Fundamentals (CRM)
• HTML5, CSS, JS/JQuery, Ajax (knowledge of FLASH is a plus).
• Relational databases (MySQL) including creating and running SQL statements.
• Performance/application monitoring.
• Experience in matrix environment
• Approx. high-level breakdown:

50% Troubleshooting and Incident Management

50% Projects and Infrastructure Management

We are committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment, and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require an accommodation, please email us at careers@gorightfleet.com