Top Benefits
About the role
We are hiring a Training Specialist, HR!
Reporting To: Manager and Team Lead
Full-Time/Part- Time: Secondment (18 months)
Posting Date: June 11, 2025
Closing Date: June 27, 2025
Hours of Work: 8:30 a.m. – 5:00 p.m.
Grade: 8.6
Office Location: Toronto Great location! Steps away from the main public transit station
What we offer:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!
- Eligibility for benefits is dependent on the terms of employment
The Opportunity:
The Training and Documentation Department oversees the training and development for more than 1,000 employees across the company. The team provides job specific training and communications through the intranet, in-class training, soft-skill training, web-based tutorials, peer training, and self-directed learning assignments. The Department is responsible for supporting multiple divisions in the business including Residential Administration, Residential Underwriting, Sales and Commercial divisions nationally.
The Training Specialist is responsible for developing and maintaining training materials, policies and procedures in a variety of formats, as well as facilitating training sessions.
How you will contribute:
- Supports Residential Mortgages and Sales Divisions
- Supports the development of communication notices via e-mail and intranet web pages relating to system updates, departmental activities, as well as policy and procedural changes
- Completes needs assessments and job task analysis to determine training needs
- Creates training design plans
- Creates and maintains materials which include trainer guides, workbooks, job aids, tests, activities, and story boards for eLearning development
- Implements training solutions in a variety of formats including instructor-led, support and positioning for self-study and peer-to-peer training
- Evaluates the effectiveness of training solutions
- Liaises with Management, Business Analysts, and Subject Matter Experts to determine training needs and to identify changes in training content
- Maintains presentation and training materials using the MS Office (Word, PowerPoint, and Excel), Arthur, Review my eLearning and Snag-It.
- Provides assistance, coaching and training to address inquiries and concerns from employees or management
- Special Projects as assigned by management
- Adhere to policies/procedures to ensure AML requirements are met, when applicable
Skills and Attributes:
- Residential Mortgages knowledge is required
- Strong knowledge of First National’s systems an asset
- Experience in facilitation and/or making presentations (in person and/or virtually) an asset
- Experience in developing content, presentations, job aids, and/or communications an asset
- High degree of accuracy and attention to detail required
- Capacity to learn new technologies/systems/platforms
- Strong communication skills, both written and verbal
- Excellent customer service skills, with a high aptitude for building client relationships
- Demonstrated ability to work independently and in a team environment
- Demonstrated ability to exercise sound judgment
The Requirements Needed:
- Experience in residential mortgages required
- Post-secondary education and/or equivalent work experience preferably in a learning-related discipline is an asset
- Competency in Microsoft Office (PowerPoint, Word, Excel)
- Strong verbal and written communication skills in English is required
The team you will join:
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.
We would like to thank all applications for their interest in this existing vacancy but only candidates selected for an interview will be contacted.
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.
About First National Financial
First National Financial LP is Canada's largest non-bank lender, originating and servicing both residential and commercial mortgages. As the leading lender of CMHC and conventional mortgages, First National currently has more than $120 billion in mortgages under administration.
We apply ingenuity when developing financing solutions with clients and brokers, relying on our broad product lineup, expertise, network and spirit to take smart risks. We execute quickly and competitively, but we go beyond that traditional approach to service to provide value beyond rate, market education, business development opportunities and true enabling technology.
First National Financial LP FSRA License Nos. 10514 & 11252
Financière First National S.E.C., le plus important prêteur non bancaire au Canada, est un initiateur et un fournisseur de services de prêts hypothécaires résidentiels et commerciaux. En tant que plus important prêteur proposant des prêts hypothécaires assurés par la SCHL et des prêts hypothécaires standard, First National gère actuellement plus 103 milliards de dollars en prêts hypothécaires.
En collaboration avec nos clients et nos courtiers, nous élaborons des solutions de financement ingénieuses grâce à notre large éventail de produits, à notre savoir-faire et à notre solide réseau, tout en sachant prendre des risques calculés. Notre exécution est toujours rapide et concurrentielle, mais nous allons au-delà de cette approche conventionnelle afin d'offrir une proposition de valeur dépassant les taux ainsi que de l'information sur les marchés, des occasions de prospection de clientèle et une véritable technologie habilitante.
Financière First National S.E.C. Permis nos 10514 et 11252 de la ARSF
Top Benefits
About the role
We are hiring a Training Specialist, HR!
Reporting To: Manager and Team Lead
Full-Time/Part- Time: Secondment (18 months)
Posting Date: June 11, 2025
Closing Date: June 27, 2025
Hours of Work: 8:30 a.m. – 5:00 p.m.
Grade: 8.6
Office Location: Toronto Great location! Steps away from the main public transit station
What we offer:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!
- Eligibility for benefits is dependent on the terms of employment
The Opportunity:
The Training and Documentation Department oversees the training and development for more than 1,000 employees across the company. The team provides job specific training and communications through the intranet, in-class training, soft-skill training, web-based tutorials, peer training, and self-directed learning assignments. The Department is responsible for supporting multiple divisions in the business including Residential Administration, Residential Underwriting, Sales and Commercial divisions nationally.
The Training Specialist is responsible for developing and maintaining training materials, policies and procedures in a variety of formats, as well as facilitating training sessions.
How you will contribute:
- Supports Residential Mortgages and Sales Divisions
- Supports the development of communication notices via e-mail and intranet web pages relating to system updates, departmental activities, as well as policy and procedural changes
- Completes needs assessments and job task analysis to determine training needs
- Creates training design plans
- Creates and maintains materials which include trainer guides, workbooks, job aids, tests, activities, and story boards for eLearning development
- Implements training solutions in a variety of formats including instructor-led, support and positioning for self-study and peer-to-peer training
- Evaluates the effectiveness of training solutions
- Liaises with Management, Business Analysts, and Subject Matter Experts to determine training needs and to identify changes in training content
- Maintains presentation and training materials using the MS Office (Word, PowerPoint, and Excel), Arthur, Review my eLearning and Snag-It.
- Provides assistance, coaching and training to address inquiries and concerns from employees or management
- Special Projects as assigned by management
- Adhere to policies/procedures to ensure AML requirements are met, when applicable
Skills and Attributes:
- Residential Mortgages knowledge is required
- Strong knowledge of First National’s systems an asset
- Experience in facilitation and/or making presentations (in person and/or virtually) an asset
- Experience in developing content, presentations, job aids, and/or communications an asset
- High degree of accuracy and attention to detail required
- Capacity to learn new technologies/systems/platforms
- Strong communication skills, both written and verbal
- Excellent customer service skills, with a high aptitude for building client relationships
- Demonstrated ability to work independently and in a team environment
- Demonstrated ability to exercise sound judgment
The Requirements Needed:
- Experience in residential mortgages required
- Post-secondary education and/or equivalent work experience preferably in a learning-related discipline is an asset
- Competency in Microsoft Office (PowerPoint, Word, Excel)
- Strong verbal and written communication skills in English is required
The team you will join:
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.
We would like to thank all applications for their interest in this existing vacancy but only candidates selected for an interview will be contacted.
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.
About First National Financial
First National Financial LP is Canada's largest non-bank lender, originating and servicing both residential and commercial mortgages. As the leading lender of CMHC and conventional mortgages, First National currently has more than $120 billion in mortgages under administration.
We apply ingenuity when developing financing solutions with clients and brokers, relying on our broad product lineup, expertise, network and spirit to take smart risks. We execute quickly and competitively, but we go beyond that traditional approach to service to provide value beyond rate, market education, business development opportunities and true enabling technology.
First National Financial LP FSRA License Nos. 10514 & 11252
Financière First National S.E.C., le plus important prêteur non bancaire au Canada, est un initiateur et un fournisseur de services de prêts hypothécaires résidentiels et commerciaux. En tant que plus important prêteur proposant des prêts hypothécaires assurés par la SCHL et des prêts hypothécaires standard, First National gère actuellement plus 103 milliards de dollars en prêts hypothécaires.
En collaboration avec nos clients et nos courtiers, nous élaborons des solutions de financement ingénieuses grâce à notre large éventail de produits, à notre savoir-faire et à notre solide réseau, tout en sachant prendre des risques calculés. Notre exécution est toujours rapide et concurrentielle, mais nous allons au-delà de cette approche conventionnelle afin d'offrir une proposition de valeur dépassant les taux ainsi que de l'information sur les marchés, des occasions de prospection de clientèle et une véritable technologie habilitante.
Financière First National S.E.C. Permis nos 10514 et 11252 de la ARSF