Marketing Operations Process Manager
Top Benefits
About the role
What we will offer you:
Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Safety Focused: We care about you and have committed to a zero-harm workplace.
The Marketing Operations Process Manager plays a critical role in enabling high-performing marketing execution and inside sales support across North America. Reporting to the Vice President, Marketing, this role is responsible for optimizing the tools, processes, and data infrastructure that drive marketing performance. The incumbent will lead Martech stack ownership, streamline campaign enablement workflows, ensure data governance and reporting reliability, and support Inside Sales through workforce planning insights. This role requires a blend of technical fluency, process design expertise, and cross-functional collaboration to deliver scalable, efficient, and insight-driven marketing operations.
What you'll do
- Serve as the business owner for core marketing technologies (e.g., Salesforce), collaborating with IT and CX teams to ensure Martech Stack Ownership & Enablement.
- Translate stakeholder needs into functional requirements for tools and platforms used across marketing and sales as part of Martech Stack Ownership & Enablement.
- Design intuitive, repeatable processes that enhance usability and performance to drive Martech Stack Ownership & Enablement.
- Streamline campaign workflows—including intake, briefing, routing, and approval cycles—to reduce cycle times and eliminate handoff gaps under Campaign Enablement & Operational Process Design.
- Define and maintain campaign deployment processes in coordination with Brand, Lead Gen, and Insights teams to support Campaign Enablement & Operational Process Design.
- Align campaign infrastructure and reporting requirements across teams to enable targeted, data-driven execution as part of Campaign Enablement & Operational Process Design.
- Establish and enforce marketing data standards for segmentation, attribution, and performance tracking to ensure Data Governance & Quality Assurance.
- Maintain data integrity across platforms by minimizing duplication, drop-off, and reporting blind spots in support of Data Governance & Quality Assurance.
- Partner with Marketing Ops and Analytics to build reliable dashboards and ensure reporting accuracy under Data Governance & Quality Assurance.
- Develop and maintain workforce models for Inside Sales based on call volumes, peak periods, and performance benchmarks to support Workforce Planning.
- Monitor input/output ratios and provide capacity insights to inform staffing, scheduling, and forecasting decisions as part of Workforce Planning Support.
- Collaborate with Sales and CX teams to align support models with lead flow and conversion strategies under Workforce Planning Support.
- Track and improve Martech adoption rates across relevant roles as a key performance indicator.
- Reduce campaign deployment cycle time (e.g., from brief to launch) as a key performance indicator.
- Improve data quality scores and ensure reporting reliability as part of performance measurement.
- Optimize Inside Sales capacity utilization and forecast accuracy as a key performance indicator.
What you bring
- Bachelor's degree in marketing, business, information systems or related field
- 5 - 10 years of experience in marketing operations, process management or marketing technology
- Proven experience with CRM and marketing automation platforms (eg. Salesforce, HubSpot)
- Strong analytical skills with experience in data governance and dashboard development
- Demonstrated ability to lead cross-functional initiatives and manage vendor relationships
- Excellent communication and stakeholder management skills
Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.
"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience."
About Superior Propane
Superior Propane is Canada's largest provider of propane and related equipment and services for commercial, agricultural, mining, oil and gas, and residential customers. Superior provides service from more than 200 strategically-located facilities and offices to efficiently serve nearly 200,000 customer locations virtually anywhere in the country. In business since 1951, Superior employs more than 1,500 people and delivers over 1.5 billion litres of propane annually.
As part of the Energy Distribution Division of Superior Plus LP, Superior provides dependable energy solutions through the procurement and delivery of a secure propane supply.
We are focused on providing technical innovations that add value to our customers, such as wireless tank level monitoring and tracking as well as online account management through mySUPERIOR.
Supérieur Propane est le plus grand fournisseur de propane, d’équipement et de services connexes du Canada destinés aux clients résidentiels et commerciaux ainsi qu’à des clients des secteurs de l’agriculture, des mines, du pétrole et du gaz. Supérieur offre des services à partir de plus de 200 installations et bureaux situés à des emplacements stratégiques afin d’offrir une prestation de services efficace à près de 200 000 emplacements de clients, pratiquement n’importe où au pays. En affaires depuis 1951, Supérieur Propane emploie plus de 1 500 personnes et livre plus de 1,5 milliard de litres de propane chaque année.
Partie intégrante de la division Services énergétiques de Superior Plus, sec, Supérieur Propane propose des solutions énergétiques fiables en fournissant et livrant un approvisionnement en propane sûr.
Nous nous concentrons à offrir des innovations techniques qui ajoutent de la valeur pour nos clients, comme la surveillance sans fil du niveau de réservoir ainsi que la gestion de compte en ligne, par le biais de notre site monSUPÉRIEUR.
Marketing Operations Process Manager
Top Benefits
About the role
What we will offer you:
Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Safety Focused: We care about you and have committed to a zero-harm workplace.
The Marketing Operations Process Manager plays a critical role in enabling high-performing marketing execution and inside sales support across North America. Reporting to the Vice President, Marketing, this role is responsible for optimizing the tools, processes, and data infrastructure that drive marketing performance. The incumbent will lead Martech stack ownership, streamline campaign enablement workflows, ensure data governance and reporting reliability, and support Inside Sales through workforce planning insights. This role requires a blend of technical fluency, process design expertise, and cross-functional collaboration to deliver scalable, efficient, and insight-driven marketing operations.
What you'll do
- Serve as the business owner for core marketing technologies (e.g., Salesforce), collaborating with IT and CX teams to ensure Martech Stack Ownership & Enablement.
- Translate stakeholder needs into functional requirements for tools and platforms used across marketing and sales as part of Martech Stack Ownership & Enablement.
- Design intuitive, repeatable processes that enhance usability and performance to drive Martech Stack Ownership & Enablement.
- Streamline campaign workflows—including intake, briefing, routing, and approval cycles—to reduce cycle times and eliminate handoff gaps under Campaign Enablement & Operational Process Design.
- Define and maintain campaign deployment processes in coordination with Brand, Lead Gen, and Insights teams to support Campaign Enablement & Operational Process Design.
- Align campaign infrastructure and reporting requirements across teams to enable targeted, data-driven execution as part of Campaign Enablement & Operational Process Design.
- Establish and enforce marketing data standards for segmentation, attribution, and performance tracking to ensure Data Governance & Quality Assurance.
- Maintain data integrity across platforms by minimizing duplication, drop-off, and reporting blind spots in support of Data Governance & Quality Assurance.
- Partner with Marketing Ops and Analytics to build reliable dashboards and ensure reporting accuracy under Data Governance & Quality Assurance.
- Develop and maintain workforce models for Inside Sales based on call volumes, peak periods, and performance benchmarks to support Workforce Planning.
- Monitor input/output ratios and provide capacity insights to inform staffing, scheduling, and forecasting decisions as part of Workforce Planning Support.
- Collaborate with Sales and CX teams to align support models with lead flow and conversion strategies under Workforce Planning Support.
- Track and improve Martech adoption rates across relevant roles as a key performance indicator.
- Reduce campaign deployment cycle time (e.g., from brief to launch) as a key performance indicator.
- Improve data quality scores and ensure reporting reliability as part of performance measurement.
- Optimize Inside Sales capacity utilization and forecast accuracy as a key performance indicator.
What you bring
- Bachelor's degree in marketing, business, information systems or related field
- 5 - 10 years of experience in marketing operations, process management or marketing technology
- Proven experience with CRM and marketing automation platforms (eg. Salesforce, HubSpot)
- Strong analytical skills with experience in data governance and dashboard development
- Demonstrated ability to lead cross-functional initiatives and manage vendor relationships
- Excellent communication and stakeholder management skills
Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.
"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience."
About Superior Propane
Superior Propane is Canada's largest provider of propane and related equipment and services for commercial, agricultural, mining, oil and gas, and residential customers. Superior provides service from more than 200 strategically-located facilities and offices to efficiently serve nearly 200,000 customer locations virtually anywhere in the country. In business since 1951, Superior employs more than 1,500 people and delivers over 1.5 billion litres of propane annually.
As part of the Energy Distribution Division of Superior Plus LP, Superior provides dependable energy solutions through the procurement and delivery of a secure propane supply.
We are focused on providing technical innovations that add value to our customers, such as wireless tank level monitoring and tracking as well as online account management through mySUPERIOR.
Supérieur Propane est le plus grand fournisseur de propane, d’équipement et de services connexes du Canada destinés aux clients résidentiels et commerciaux ainsi qu’à des clients des secteurs de l’agriculture, des mines, du pétrole et du gaz. Supérieur offre des services à partir de plus de 200 installations et bureaux situés à des emplacements stratégiques afin d’offrir une prestation de services efficace à près de 200 000 emplacements de clients, pratiquement n’importe où au pays. En affaires depuis 1951, Supérieur Propane emploie plus de 1 500 personnes et livre plus de 1,5 milliard de litres de propane chaque année.
Partie intégrante de la division Services énergétiques de Superior Plus, sec, Supérieur Propane propose des solutions énergétiques fiables en fournissant et livrant un approvisionnement en propane sûr.
Nous nous concentrons à offrir des innovations techniques qui ajoutent de la valeur pour nos clients, comme la surveillance sans fil du niveau de réservoir ainsi que la gestion de compte en ligne, par le biais de notre site monSUPÉRIEUR.