Security Dispatcher - Seneca Polytechnic - Full Time - Newnham Campus
Top Benefits
About the role
Security Dispatcher - Seneca Polytechnic - Full Time - Newnham Campus
Position: Security Dispatch
Site: Seneca Polytechnic - Newnham
City: North York, ON
Averaging Agreement: Overtime is ESA - Overtime after 44 hours
Status: Full-Time
Hours: 8 Hours - Day/ Afternoon and Night Rotation
Pay Rate: $20-21.50/ an hour
Internal Posting Date: July 2, 2025
Internal Closing Date: Jul 9, 2025
External Closing Date: Jul 16, 2025
About Seneca Security At Seneca, our Security Operations Centre is the nerve centre for campus safety—keeping our community connected, informed, and protected. As a Dispatcher, you’ll be part of a supportive team that thrives on real-time problem-solving, technology, and community service. Seneca provides free parking, tuition assistance, expert training, and real career advancement.
Key Responsibilities
- Team Leadership: Supervise, coach, and mentor a team of Dispatchers and Video Surveillance Analysts
- Performance Management: Set and monitor operational targets (KPIs); provide regular feedback and support for dispatcher performance
- Quality Assurance: Audit call logs, radio transmissions, and incident documentation for accuracy and service standards
- Incident Support: Step in during high-demand periods or critical incidents, providing hands-on support and coordination
- Liaison: Serve as the main contact for external agencies (police, fire, EMS) and internal campus partners regarding communications
- Training & Development: Organize ongoing training, system upgrades, and process improvements for the SOC team
- Reporting: Prepare and submit daily, monthly, and annual performance reports; recommend operational improvements
- Policy Compliance: Ensure all dispatch and surveillance activities meet Seneca and legal standards
- Technology Management: Oversee use of security technology (CCTV, access control, incident management software) and recommend upgrades or improvements
- Team Culture: Build a positive, resilient, and high-performing SOC team through recognition, coaching, and open communication
Qualifications
- 2+ years’ experience in dispatch/security operations
- Security License, First Aid/CPR
- Post-secondary education, APCO Certificate preferred
- Leadership experience
- Superior organizational, analytical, and people skills
Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.
Security Dispatcher - Seneca Polytechnic - Full Time - Newnham Campus
Top Benefits
About the role
Security Dispatcher - Seneca Polytechnic - Full Time - Newnham Campus
Position: Security Dispatch
Site: Seneca Polytechnic - Newnham
City: North York, ON
Averaging Agreement: Overtime is ESA - Overtime after 44 hours
Status: Full-Time
Hours: 8 Hours - Day/ Afternoon and Night Rotation
Pay Rate: $20-21.50/ an hour
Internal Posting Date: July 2, 2025
Internal Closing Date: Jul 9, 2025
External Closing Date: Jul 16, 2025
About Seneca Security At Seneca, our Security Operations Centre is the nerve centre for campus safety—keeping our community connected, informed, and protected. As a Dispatcher, you’ll be part of a supportive team that thrives on real-time problem-solving, technology, and community service. Seneca provides free parking, tuition assistance, expert training, and real career advancement.
Key Responsibilities
- Team Leadership: Supervise, coach, and mentor a team of Dispatchers and Video Surveillance Analysts
- Performance Management: Set and monitor operational targets (KPIs); provide regular feedback and support for dispatcher performance
- Quality Assurance: Audit call logs, radio transmissions, and incident documentation for accuracy and service standards
- Incident Support: Step in during high-demand periods or critical incidents, providing hands-on support and coordination
- Liaison: Serve as the main contact for external agencies (police, fire, EMS) and internal campus partners regarding communications
- Training & Development: Organize ongoing training, system upgrades, and process improvements for the SOC team
- Reporting: Prepare and submit daily, monthly, and annual performance reports; recommend operational improvements
- Policy Compliance: Ensure all dispatch and surveillance activities meet Seneca and legal standards
- Technology Management: Oversee use of security technology (CCTV, access control, incident management software) and recommend upgrades or improvements
- Team Culture: Build a positive, resilient, and high-performing SOC team through recognition, coaching, and open communication
Qualifications
- 2+ years’ experience in dispatch/security operations
- Security License, First Aid/CPR
- Post-secondary education, APCO Certificate preferred
- Leadership experience
- Superior organizational, analytical, and people skills
Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.