About the role
Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also thrilled to be named a Greater Toronto Top Employer and proudly certified as a Great Place to Work®. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.
As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.
If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment
Day in the life of a Billing Administrative Associate:
- Manage account restructures: data entry, prepare addendums, confirm revised loan terms.
- Annotate accounts to facilitate debt sales and improve recovery efforts.
- Handle insurance claims: file tagging, liaising with insurers, and customer updates.
- Address customer inquiries via phone/email, provide accurate info, resolve concerns promptly.
- Issue administrative/financial documents: balance letters, release letters, contracts, payment schedules.
- Maintain organized records of interactions, activities, complaints, and correspondence.
- Review account files for compliance, flag discrepancies, initiate corrections.
- Prepare Ministry of Transport (MTO) documentation: contracts, bill of sales, Power of Attorney (POA), PPSA documents.
- Obtain e-signatures, upload finalized documents to accounts.
- Distribute billing documents: balance letters, transaction histories, payment schedules, contracts.
- Ensure protocol compliance through file reviews and follow-ups.
- Process payments, update customer info, ensure correct PODs application and reconciliation.
- Escalate potential fraud or unusual behavior for investigation.
- Resolve credit bureau disputes: update TransUnion & Equifax for accurate reporting.
- Create and issue warrants per procedures and regulations.
What we are looking for:
- Minimum of one year's experience in customer service, administrative, or support roles.
- Familiarity with Asset and Edge systems is highly desirable.
- Proficiency with Microsoft Office Suite (Excel, Word, Outlook) is essential.
- Exceptional attention to detail and accuracy.
- Strong organizational skills with the ability to multitask, prioritize tasks, and manage time efficiently.
- Capable of working effectively both independently and as part of a collaborative team.
- Must be available to work full-time at our Pickering, ON office.
Operational hours: Monday to Friday 8:30 AM – 9:00 PM; one Saturday a month from 9:00 AM – 4:00 PM
Additional Requirements for Internal Candidates:
- Must have been in your current role for at least 6 months
- Have the endorsement/support of your current manager
- In good standing - no HR issues/warnings, not on a PIP
Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.
We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.
About goeasy
goeasy Ltd. is a leading Canadian financial services company that provides non-prime leasing and lending services through our easyhome, easyfinancial and LendCare brands. Publicly traded on the TSX (GSY), goeasy has generated over 4000% shareholder return since 2001 and has provided over 1 million Canadians access to the credit they need today, when banks weren't an option. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured instalment loans, direct to consumer auto loans and point-of-sale financing to over 4,000 merchants in the powersports, automotive, retail, home improvement and health sectors. With over 30 years of experience, our 2200 employees work with our customers to help them get access to the money they need today, while they rebuild their credit and graduate to prime rates. Our omni-channel model includes over 400 retail locations and digital/mobile platforms that enable our customers to transact with us through their channel of choice.
While our customers fuel our purpose, we also prioritize creating an inclusive, fun and interactive culture for our employees from coast-to-coast. As we inspire, support and elevate our employees to become their very best, we have created an unbeatable company culture that has earned us several noteworthy awards including: Canada's Most Admired Corporate Cultures by Waterstone Canada, 2019's Top Growing Companies and GTA's Top Employer of 2020 by The Globe and Mail. Our mission is to create a safe, inclusive and diverse environment for our employees and today, over 50% of our team members are females and are represented by over 70 nationalities. We are dedicated to giving back to the communities in which we live and work in through a variety of community-driven initiatives like our partnerships with BGC Canada and Habitat for Humanity Global Village. To date, we've donated over $4.2 million to initiatives that matter most to our employees and communities.
About the role
Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also thrilled to be named a Greater Toronto Top Employer and proudly certified as a Great Place to Work®. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.
As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.
If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment
Day in the life of a Billing Administrative Associate:
- Manage account restructures: data entry, prepare addendums, confirm revised loan terms.
- Annotate accounts to facilitate debt sales and improve recovery efforts.
- Handle insurance claims: file tagging, liaising with insurers, and customer updates.
- Address customer inquiries via phone/email, provide accurate info, resolve concerns promptly.
- Issue administrative/financial documents: balance letters, release letters, contracts, payment schedules.
- Maintain organized records of interactions, activities, complaints, and correspondence.
- Review account files for compliance, flag discrepancies, initiate corrections.
- Prepare Ministry of Transport (MTO) documentation: contracts, bill of sales, Power of Attorney (POA), PPSA documents.
- Obtain e-signatures, upload finalized documents to accounts.
- Distribute billing documents: balance letters, transaction histories, payment schedules, contracts.
- Ensure protocol compliance through file reviews and follow-ups.
- Process payments, update customer info, ensure correct PODs application and reconciliation.
- Escalate potential fraud or unusual behavior for investigation.
- Resolve credit bureau disputes: update TransUnion & Equifax for accurate reporting.
- Create and issue warrants per procedures and regulations.
What we are looking for:
- Minimum of one year's experience in customer service, administrative, or support roles.
- Familiarity with Asset and Edge systems is highly desirable.
- Proficiency with Microsoft Office Suite (Excel, Word, Outlook) is essential.
- Exceptional attention to detail and accuracy.
- Strong organizational skills with the ability to multitask, prioritize tasks, and manage time efficiently.
- Capable of working effectively both independently and as part of a collaborative team.
- Must be available to work full-time at our Pickering, ON office.
Operational hours: Monday to Friday 8:30 AM – 9:00 PM; one Saturday a month from 9:00 AM – 4:00 PM
Additional Requirements for Internal Candidates:
- Must have been in your current role for at least 6 months
- Have the endorsement/support of your current manager
- In good standing - no HR issues/warnings, not on a PIP
Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.
We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.
About goeasy
goeasy Ltd. is a leading Canadian financial services company that provides non-prime leasing and lending services through our easyhome, easyfinancial and LendCare brands. Publicly traded on the TSX (GSY), goeasy has generated over 4000% shareholder return since 2001 and has provided over 1 million Canadians access to the credit they need today, when banks weren't an option. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured instalment loans, direct to consumer auto loans and point-of-sale financing to over 4,000 merchants in the powersports, automotive, retail, home improvement and health sectors. With over 30 years of experience, our 2200 employees work with our customers to help them get access to the money they need today, while they rebuild their credit and graduate to prime rates. Our omni-channel model includes over 400 retail locations and digital/mobile platforms that enable our customers to transact with us through their channel of choice.
While our customers fuel our purpose, we also prioritize creating an inclusive, fun and interactive culture for our employees from coast-to-coast. As we inspire, support and elevate our employees to become their very best, we have created an unbeatable company culture that has earned us several noteworthy awards including: Canada's Most Admired Corporate Cultures by Waterstone Canada, 2019's Top Growing Companies and GTA's Top Employer of 2020 by The Globe and Mail. Our mission is to create a safe, inclusive and diverse environment for our employees and today, over 50% of our team members are females and are represented by over 70 nationalities. We are dedicated to giving back to the communities in which we live and work in through a variety of community-driven initiatives like our partnerships with BGC Canada and Habitat for Humanity Global Village. To date, we've donated over $4.2 million to initiatives that matter most to our employees and communities.