Are you passionate about connecting with and supporting individuals living in the DTES community? Do you possess strong interpersonal skills, a client-centred approach, and a desire to work within a Christian Organization? Are you adaptable and able to work effectively in a multi-ethnic and socially diverse environment? If so, we have an opportunity for you!

This position offers a starting hourly salary range of $23.82-$26.03. This is a casual position with flexible and varying hours, scheduled based on program needs and availability.

You'll frequently engage with clients facing crisis situations stemming from various challenges. Support from fellow staff members will be readily available as needed.

Main Duties and Responsibilities:

• Model Christ in word and deed.
• Provide support to community members who visit the Centre, including material and relational

support, as well as referrals to external services. Liaise with other service agencies in the area.

• Build strong relationships with community members. When appropriate encourage them to

explore Christianity.

• Maintain accurate records, including important information of community members for future

reference. Maintain the Centre and office space in a clean and presentable condition.

• Participate in staff meetings, training and spiritual development opportunities to

provide support, training and coordination for new staff, summer workers and volunteers.

• Plan specific projects and programs and initiate activities under the direction of the Supervisor.

• Perform other duties as required by your supervisor.

• Maintain daily security, e.g., secure all gates and doors when no events are occurring.

Knowledge, Skills and Abilities:

• Agreement with UGM’s Mission Statement (see www.ugm.ca) and Statement of Faith.
• Personal knowledge and experience of the saving work of Jesus Christ.
• Maintain a high level of confidentiality within the organization and its clientele.
• Good interpersonal skills.
• Basic English skills (verbal, reading and writing).
• Basic computer skills (Excel, Word and Outlook)
• Ability to work as part of a team under the direction of a Supervisor.
• Complete UGM’s Non-Violent Crisis Intervention and Outreach Worker Orientation Courses.
• Valid Class 5 driver’s license preferred.
• Related work or volunteer experience is preferred.
• Experience dealing with complex matters, including one’s own life experience which encouraged your

own personal work of resilience.

• 12 months of related work experience is preferred, and a willingness to work with vulnerable women

who face gender violence in the streets of their community.

• Knowledge of motivational intervention and stages of change is preferred.
• Technical Competency—Trauma-Informed Care (Level 1): Help identify negative events that have

impacted the client’s functioning, and develop interventions that emphasize safety, choice, and

personal control.

Working Conditions:

• Work Location

Work is generally performed indoors, with up to 10% of the time spent outdoors in all types of

weather.

• Physical Requirements

Work is generally sedentary in nature, but may require standing, walking or reaching for up to 60% of

the time. The employee is required to look at a computer screen and use a keyboard for up to 30% of the

time. Must be able to lift up to 35lbs occasionally.

• Work Conditions

The working environment is generally favourable. Lighting and temperature are adequate. Work is

performed amid normal conditions of dust, odours, fumes, and noises. Occasional environmental

exposures to cold, heat, and water. This position requires working in an environment that often deals

with community members in crisis situations brought about by diverse problems. The ability to

function independently and frequently under pressure, while managing multiple concurrent tasks

including emergency situations is an ongoing expectation of this position.

• Hours of Work

Shifts may include day, afternoon, evening, and weekends. Work on statutory holidays may be

required. Moderate overtime may be required. Covering the reception essential service staffing post

during critical staffing moments is mandatory during the hours of 7 am to 11 pm

• Hazards

Job requires frequent interaction with the public some of whom may be upset, abusive, and/or

violent. Job requires working frequently with people in unhealthy conditions and may include

exposure to bodily fluids, lice and bedbugs. Employee is required to hear information about

community members’ lives which.

Due to the nature of this role and our commitment to maintaining a safe environment, the successful candidate will be required to undergo a criminal record check.