Regular/Temporary

Regular

Job Title

PARKING CONTROL OFFICER (P/T)

Job ID

70199

Location

Central Campus

Open Date

06/24/2025

Job Type

Continuing

Close Date

07/09/2025

Employee Group

Unifor Unit 3, Parking

Favorite Job

Department

Parking

Salary Grade/Band

Parking Control Officer(FT&PT)

Salary Range

$21.47 - $21.47 (hourly)

Hours per Week

30

Posting Details

Reports to:

• Supervisor, Parking Operations

Main Purpose and Scope:

Support day-to-day operations of multiple parking facilities at various on campus and off-site locations. Operate parking systems, provide access control to parking lots, control on campus traffic and parking enforcement. Provide direction and guidance to users of parking facilities. Deliver exceptional front line customer service, responding to inquiries from the campus community and visitors that are aligned to department policies, procedures, and parking regulations. They will demonstrate the core values of teamwork, accountability, integrity, respect, and trust.

Qualifications:

• The position is open to full time McMaster University students and nonstudents.
• Requires minimum 1-year experience in the customer service or related experience.
• Communication capabilities to show patience, active listening, and ability to use positive language when dealing with customers.
• Organizational Skills to manage various systems.
• Interpersonal skills to support conflict resolution and excellent oral and written communication.
• Satisfactory employment and attendance record required
• Flexible to a changeable work environment and ability to handle fast-paced working conditions.

Duties and Responsibilities:

• Report to Supervisor and work together with Shift Leads.

• Communicate and collaborate with colleagues, students, campus partners and external community in a respectful, polite, and professional manner.

• Perform assigned tasks connected to day-to-day parking operations to include but not limited to, change over parking lot capacity limits, control vehicle traffic at parking access points, give parking violations to vehicles in contravention of parking regulations, respond to intercom calls and remedy customer concerns while adhering to parking policies as outlined in the parking operations manual.

• Report system issues that interfere or disrupt access control or parking.

• Trouble-shoot automation system issues that interfere or disrupt access control.

• Understand and acknowledge application of parking regulations.

• Monitor and report the condition of surface and underground parking facilities, to include but not limited to; lighting, asphalt condition, pavement marking, signage and any maintenance work and snow removal.

• Other duties as required

Working Conditions:

• Must work all assigned shifts in accordance with operational needs. Ongoing rotational shift during regular work week and weekends.
• Able to work in any indoor and/or outdoor environments.

Physical Requirements:

• Required to stay in position and/or move for unlimited times for the duration of job assignment.

• Perform repetitive tasks that include but not limited to, answering intercom, utilizing a computer keyboard/mouse, watching monitors, writing tickets, and directing traffic. Lifting of equipment to include but not limited to, pylons, portable signs, boxes, gate arms.

How To Apply

To apply for this job, please submit your application online.

Employment Equity Statement

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.

As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.

Job applicants requiring accommodation to participate in the hiring process should contact:

• Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
• Faculty of Health Sciences HR Office at ext. 22207, or
• School of Graduate Studies at ext. 23679

to communicate accommodation needs.

Interview Experience

At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews. If you have any questions as you move through the hiring process, please reach out to talent@mcmaster.ca or the HR contact associated with your position of interest.