Strong Work-Ethic. Exceptional Service. Detail-Oriented.

If this sounds like you, then apply to join our prestigious team at the Delta Hotels by Marriott Dartmouth, where we deliver exceptional customer service!

The Delta Hotels by Marriott – Dartmouth is proud of the reputation it has earned for delivering exceptional customer service. Since opening under the Delta flag, our hotel has consistently been ranked as one of the top five Delta hotels throughout the world for overall guest satisfaction. In each of our departments, our team shares a common goal – providing an exceptional customer experience in a clean, comfortable environment. We have consistently aspired to build a team of the best hospitality professionals in our market, offering training and benefits programs that continue to make us an employer of choice. If you are committed to providing exceptional customer service and want to join a team that shares this common goal, Delta Hotels by Marriott – Dartmouth is presently seeking a Sales and Catering Manager.

What you will be doing:
Reporting to the Director of Sales, the Sales and Catering Manager works in close collaboration with the sales team and reports directly to the Director of Sales to support the achievement of revenue targets set by the General Manager and executive leadership. This role is responsible for generating new business, expanding existing client relationships, and proactively pursuing opportunities within the market. The Sales and Catering Manager also ensures that all event details are accurately organized and communicated in a timely manner to guarantee seamless execution and exceptional service delivery.

As the Sales and Catering Manager, you’ll get to:

• Building Successful Relationships that Generate Sales Opportunities
• Working collaboratively with off-property sales channels to ensure sales efforts are coordinated, complimentary, and not duplicative.
• Building and strengthening relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment,

FAM trips, trade shows, etc.

• Developing relationships within the community to strengthen and expand customer base for sales opportunities
• Assisting with managing and developing relationships with key internal and external stakeholders.
• Providing accurate, complete and effective turnover to Event Management
• Managing Sales Activity
• Participating in sales calls with members of sales team to acquire new business and/or close on business
• Supporting the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
• Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
• Identifying new business to achieve personal and location revenue goals
• Understanding the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Gaining understanding of the hotel’s primary target customers and service expectations; serving the customer by understanding their business, business issues and concerns, to offer better business solution
• Assisting in Managing Meetings and Special Events Operations and Budgets
• Researching and analysing new products, pricing, and services of competition
• Assisting in apprising property of all groups that will impact property operations
• Assisting in execution of event management strategy that is aligned with the company’s business strategy and leads its execution
• Conducting daily walk-through of banquet floor to help ensure client satisfaction and quality standards
• Providing Exceptional Customer Service
• Supporting the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience
• Servicing our customers in order to grow share of account
• Executing and supports the company’s customer service standards
• Providing excellent customer service consistent with the daily service basics of the company
• Setting a positive example for guest relations
• Creating an atmosphere in all event management operations areas that meets or exceeds guest expectations
• Interacting with guests to obtain feedback on product quality and service levels
• Responding to and handling guest problems and complaints in a timely manner
• Striving to improve service performance
• Emphasizing to exceed guest satisfaction during all departmental meetings and focusing on continuous improvement.

What we are looking for:

• 1–3 years of experience in sales or marketing within a hospitality setting.
• Minimum of 1 year of experience in catering, event planning, or menu development is preferred.
• A degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related field is considered an asset.
• Motivated, high-performing team player with a collaborative mindset.
• Proven ability to thrive in a fast-paced, dynamic environment.
• Exceptional communication and customer service skills.
• Highly organized with outstanding attention to detail.

What is in it for you:

• Access to our employee development/education reimbursement program.
• Company scholarship program for employees and family members.
• Access to our gym and fitness facilities.
• Eligible for the annual company bonus program.
• Comprehensive Extended, Health, Dental and Vision Benefits.
• Opportunity to participate in the Employer sponsored retirement savings program.
• Access to Marriott employee travel benefits.
• Eligible for $500 payments through employee referral program
• Daily meal allowance provided
• Parking

Delta Hotels by Marriott – Dartmouth values are shaped by responsible leadership, collaboration, integrity and accountability. Our employees are integral to our success, and, because of this, we greatly value our team and recognize their contributions and importance. If you recognize similar values in yourself, we encourage you to apply!

While we thank all applicants only those selected for an interview will be contacted. Park Place Centre Limited is an equal opportunity employer.

Qualified applicants are invited to submit their resume and cover letter to recruitment@armourgroup.com.