Customer Service Associate
About the role
GOLD Online Learning Education (GOLD) is seeking a Customer Service Associate to join our team!
On a given day, approximately 70% of your time will be dedicated to acting as the primary point of contact with our customers who may require assistance with their registration or navigating our websites. The additional 30% of your time will go towards supporting our online event production and fulfilling other logistics duties as assigned by the Event Manager. No worries - we will train you to set up and run successful webinars!
Responsibilities
- Represent GOLD with a positive customer service presence through multiple service channels
- Identify customer issues and the nature of inquiries by gathering and reviewing information from various resources
- Assist customers with any registration or order related issues
- Assist in preparation of event websites
- Train event speakers on webinar technology and workflow, and ensure their audio and video are up to organizational standards
- Assist with editing speaker materials such as presentations and handouts as needed
- General administrative assistance where applicable
Required Education / Experience:
- Minimum of three years recent, related experience in a customer service capacity servicing internal and external clients/customers, or experience within a corporate, hospitality administration, education, health sciences or a related field. Alternatively, a diploma/degree in business, life sciences or tourism/hospitality may substitute for working experience
- Excellent written and verbal English communication (Across phone, email, live chat)
- Excellent knowledge of Microsoft Outlook, Word, Excel & PowerPoint or Google Docs
- Ability to navigate between Mac, PC, and Mobile device operating systems
- Ability to troubleshoot for technologically inexperienced customers
- The ability to accommodate a flexible schedule to include some early mornings and later evenings
About GOLD Learning Online Education
GOLD Learning Online Education hosts annual online conferences, events and training courses for maternal-child health care professionals.
Since 2007, GOLD has run an annual online lactation conference for health care professionals desiring further education in breastfeeding, lactation, and related issues: www.goldlactation.com. We have since expanded – such as offering an online conference specifically for midwives and other associated health care providers: www.goldmidwifery.com. We also launched www.goldneonatal.com - dedicated to passionate professionals working with high-risk neonates. Recently, we started www.goldtonguetie.com – an annual continual education event bringing together over 1,500 healthcare professionals worldwide.
Bringing an incredibly high-calibre of speakers from around the world our online conferences stand out with the facts that they are affordable and accessible to everyone with access to a computer. Our numbers of Attendees have grown tremendously over the years, due the ease of use, wide variety of topics, low cost, and no need to travel.
All of our conferences are run ‘live’ as webinars and recorded. If Attendees are not able to join us during one of our live events, we host the recordings alongside other selected education content on www.goldlearning.com – visit now to be added to our mailing list for updates!
Our latest offering is www.lactationacademy.com – a 95+ Hour Lactation Consultant Training & IBCLC Certification Preparation Course which consists of leading experts along with an interactive & engaging learning style in order to give Students the latest & most well-rounded approach towards their IBCLC certification studies.
Customer Service Associate
About the role
GOLD Online Learning Education (GOLD) is seeking a Customer Service Associate to join our team!
On a given day, approximately 70% of your time will be dedicated to acting as the primary point of contact with our customers who may require assistance with their registration or navigating our websites. The additional 30% of your time will go towards supporting our online event production and fulfilling other logistics duties as assigned by the Event Manager. No worries - we will train you to set up and run successful webinars!
Responsibilities
- Represent GOLD with a positive customer service presence through multiple service channels
- Identify customer issues and the nature of inquiries by gathering and reviewing information from various resources
- Assist customers with any registration or order related issues
- Assist in preparation of event websites
- Train event speakers on webinar technology and workflow, and ensure their audio and video are up to organizational standards
- Assist with editing speaker materials such as presentations and handouts as needed
- General administrative assistance where applicable
Required Education / Experience:
- Minimum of three years recent, related experience in a customer service capacity servicing internal and external clients/customers, or experience within a corporate, hospitality administration, education, health sciences or a related field. Alternatively, a diploma/degree in business, life sciences or tourism/hospitality may substitute for working experience
- Excellent written and verbal English communication (Across phone, email, live chat)
- Excellent knowledge of Microsoft Outlook, Word, Excel & PowerPoint or Google Docs
- Ability to navigate between Mac, PC, and Mobile device operating systems
- Ability to troubleshoot for technologically inexperienced customers
- The ability to accommodate a flexible schedule to include some early mornings and later evenings
About GOLD Learning Online Education
GOLD Learning Online Education hosts annual online conferences, events and training courses for maternal-child health care professionals.
Since 2007, GOLD has run an annual online lactation conference for health care professionals desiring further education in breastfeeding, lactation, and related issues: www.goldlactation.com. We have since expanded – such as offering an online conference specifically for midwives and other associated health care providers: www.goldmidwifery.com. We also launched www.goldneonatal.com - dedicated to passionate professionals working with high-risk neonates. Recently, we started www.goldtonguetie.com – an annual continual education event bringing together over 1,500 healthcare professionals worldwide.
Bringing an incredibly high-calibre of speakers from around the world our online conferences stand out with the facts that they are affordable and accessible to everyone with access to a computer. Our numbers of Attendees have grown tremendously over the years, due the ease of use, wide variety of topics, low cost, and no need to travel.
All of our conferences are run ‘live’ as webinars and recorded. If Attendees are not able to join us during one of our live events, we host the recordings alongside other selected education content on www.goldlearning.com – visit now to be added to our mailing list for updates!
Our latest offering is www.lactationacademy.com – a 95+ Hour Lactation Consultant Training & IBCLC Certification Preparation Course which consists of leading experts along with an interactive & engaging learning style in order to give Students the latest & most well-rounded approach towards their IBCLC certification studies.