Customer Information Representative
Top Benefits
About the role
JOB INFORMATION
Requisition ID: 11458
Number of Vacancies: 1
Department: Marketing and Customer Experience (20000003) - Customer Service (30000564)
Salary Information: $26.79 - $33.48
Pay Scale Group: CS11 (CAN/A/M/CS11)
Employment Type: Regular
Weekly Hours: 35, Off Days: Shift:
Posted On: June 20, 2025
Last Day to Apply: June 27, 2025
Reports to: Customer Information Supervisor
The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:
Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.
Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.
The full Plan can be viewed on ttc.ca.
Career Opportunity
A great opportunity in the Marketing and Customer Experience Department !
What You Will Do
- Answer telephone inquiries from the public on all aspects of TTC routes, schedules, fares, special services, stop locations, points of interest in Toronto, and routine inquiries relating to TTC policies.
- Provide first contact resolution, fill requests for TTC route schedules/literature, and redirect inquiries to appropriate departments.
- Provide transit information at outside events as required, and perform related duties as assigned.
- Demonstrates behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.
- Candidate will be required to participate in the TTC Customer Service Ambassador Program.
What Skills Do You Bring
- Communicate in a variety of mediums
- Demonstrate appropriate and effective interpersonal communications through various media
- Use office technology, software and applications
What Qualifications Do You Bring
- Good verbal communication skills including a patient, courteous manner and a clear voice to effectively deal with the public
- Excellent knowledge of the City of Toronto and related TTC services.
- Proficiency using a personal computer.
- Customer service experience, with proven superior customer service skills.
- Post-secondary education, previous call centre experience, and knowledge of a second language are assets.
- Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
What We Offer
- Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
- One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
- A comprehensive package that covers health, dental, vision and more.
- Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.
Commitment to EDI
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.
The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.
About Toronto Transit Commission
The Toronto Transit Commission has a rich history dating back to 1921. Since that time, the TTC has grown to become North America's third largest transit system, providing 1.7 million customer journeys every workday, or around 540 million rides per year.
The TTC has a proud record for providing safe, reliable transit. Operating across five distinct modes of transportation, the TTC has developed a reputation for excellence in the integration of those modes through well-proven design.
A full-service operator, the TTC is capable of undertaking virtually every activity in-house via our 14,000 dedicated and professional employees.
Toronto's transit system should match the experience of living in such a city: a high quality, accessible network that understands what our customers need and delivers what matters most to them. The TTC is committed to delivering a world-class transit system.
Customer Information Representative
Top Benefits
About the role
JOB INFORMATION
Requisition ID: 11458
Number of Vacancies: 1
Department: Marketing and Customer Experience (20000003) - Customer Service (30000564)
Salary Information: $26.79 - $33.48
Pay Scale Group: CS11 (CAN/A/M/CS11)
Employment Type: Regular
Weekly Hours: 35, Off Days: Shift:
Posted On: June 20, 2025
Last Day to Apply: June 27, 2025
Reports to: Customer Information Supervisor
The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:
Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.
Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.
The full Plan can be viewed on ttc.ca.
Career Opportunity
A great opportunity in the Marketing and Customer Experience Department !
What You Will Do
- Answer telephone inquiries from the public on all aspects of TTC routes, schedules, fares, special services, stop locations, points of interest in Toronto, and routine inquiries relating to TTC policies.
- Provide first contact resolution, fill requests for TTC route schedules/literature, and redirect inquiries to appropriate departments.
- Provide transit information at outside events as required, and perform related duties as assigned.
- Demonstrates behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.
- Candidate will be required to participate in the TTC Customer Service Ambassador Program.
What Skills Do You Bring
- Communicate in a variety of mediums
- Demonstrate appropriate and effective interpersonal communications through various media
- Use office technology, software and applications
What Qualifications Do You Bring
- Good verbal communication skills including a patient, courteous manner and a clear voice to effectively deal with the public
- Excellent knowledge of the City of Toronto and related TTC services.
- Proficiency using a personal computer.
- Customer service experience, with proven superior customer service skills.
- Post-secondary education, previous call centre experience, and knowledge of a second language are assets.
- Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
What We Offer
- Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
- One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
- A comprehensive package that covers health, dental, vision and more.
- Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.
Commitment to EDI
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.
The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.
About Toronto Transit Commission
The Toronto Transit Commission has a rich history dating back to 1921. Since that time, the TTC has grown to become North America's third largest transit system, providing 1.7 million customer journeys every workday, or around 540 million rides per year.
The TTC has a proud record for providing safe, reliable transit. Operating across five distinct modes of transportation, the TTC has developed a reputation for excellence in the integration of those modes through well-proven design.
A full-service operator, the TTC is capable of undertaking virtually every activity in-house via our 14,000 dedicated and professional employees.
Toronto's transit system should match the experience of living in such a city: a high quality, accessible network that understands what our customers need and delivers what matters most to them. The TTC is committed to delivering a world-class transit system.