Night Auditor/Front Desk Agent
Top Benefits
About the role
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring all necessary documentation is completed accurately
- Provide information to guests about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Answer phone calls and direct them to the appropriate department or individual
- Assist with reservations and room assignments
- Maintain a neat and organized front desk area
- Handle cash transactions and maintain accurate records
- Collaborate with other hotel staff to ensure guest satisfaction
Qualifications:
-
Previous experience in a front desk or customer service role preferred
-
Excellent communication and interpersonal skills
-
Ability to speak multiple languages is a plus
-
Strong problem-solving abilities and attention to detail
-
Knowledge of hotel operations and phone systems
-
Familiarity with hospitality industry standards and practices
-
Proficient in using computer systems and software applications
-
Team player
As a Front Desk Agent, you will be the first point of contact for our guests. Your friendly demeanor, excellent communication skills, and ability to provide exceptional customer service will contribute to creating a positive experience for our guests. If you are passionate about the hospitality industry and enjoy working in a fast-paced environment, we would love to hear from you.
Job Types: Full-time, Part-time
Pay: $16.00-$17.00 per hour
Benefits:
- On-site parking
Schedule:
- 8 hour shift
- Every Weekend
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
- Weekends only
Work Location: In person
About Wyndham Hotels & Resorts EMEA
We are Wyndham Hotels & Resorts, the world’s largest hotel franchising company.
Our 25 globally recognized brands, spanning 9,200 hotels and 95+ countries, uniquely position us to serve owners and travelers of virtually every type, everywhere. • We have a brand for every owner and guest—economy to midscale, all-inclusive to luxury. • Our Wyndham Rewards loyalty programme has approximately 112 million members.
Across Europe, Middle East, Eurasia and Africa alone, we operate a portfolio of 15 brands: Days Inn by Wyndham®, Dolce Hotels & Resorts by Wyndham®, Hawthorn Suites by Wyndham®, Howard Johnson by Wyndham®, La Quinta by Wyndham®, Ramada by Wyndham®, Ramada Encore by Wyndham®, Registry Collection by Wyndham®, Super 8 by Wyndham®, The Trademark Collection by Wyndham®, TRYP by Wyndham®, Vienna House by Wyndham®, Wyndham Garden®, Wyndham Grand®, Wyndham Hotels & Resorts®.
With office locations spanning across London, Berlin, Istanbul, Dubai and Gurgaon, Wyndham EMEA employs approximately 180 corporate members throughout the region.
Our purpose is to make hotel travel possible for all. Wherever people go, whatever their reason for travel. At Wyndham, we’re focused on living our core values of Integrity, Accountability, Inclusivity, Caring and Fun. Culture is incredibly special to us and a defining part of what we believe makes us unique.
The “Count on Me” and “Wyndham Welcome” philosophies put our values into action every day. They set our culture apart. Wyndham has been named one of Newsweek’s Most Loved Workplaces, one of Ethisphere’s Most Ethical Companies and one of Fair360’s Top 50 Companies for Workplace Fairness, among others.
ESG is part of our DNA; Wyndham integrates diversity and inclusion, environmental sustainability, human rights and community support initiatives across our business. And with sustainability core to our operations, we are doing our bit for people and planet.
To read more visit https://corporate.wyndhamhotels.com/
Night Auditor/Front Desk Agent
Top Benefits
About the role
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring all necessary documentation is completed accurately
- Provide information to guests about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Answer phone calls and direct them to the appropriate department or individual
- Assist with reservations and room assignments
- Maintain a neat and organized front desk area
- Handle cash transactions and maintain accurate records
- Collaborate with other hotel staff to ensure guest satisfaction
Qualifications:
-
Previous experience in a front desk or customer service role preferred
-
Excellent communication and interpersonal skills
-
Ability to speak multiple languages is a plus
-
Strong problem-solving abilities and attention to detail
-
Knowledge of hotel operations and phone systems
-
Familiarity with hospitality industry standards and practices
-
Proficient in using computer systems and software applications
-
Team player
As a Front Desk Agent, you will be the first point of contact for our guests. Your friendly demeanor, excellent communication skills, and ability to provide exceptional customer service will contribute to creating a positive experience for our guests. If you are passionate about the hospitality industry and enjoy working in a fast-paced environment, we would love to hear from you.
Job Types: Full-time, Part-time
Pay: $16.00-$17.00 per hour
Benefits:
- On-site parking
Schedule:
- 8 hour shift
- Every Weekend
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
- Weekends only
Work Location: In person
About Wyndham Hotels & Resorts EMEA
We are Wyndham Hotels & Resorts, the world’s largest hotel franchising company.
Our 25 globally recognized brands, spanning 9,200 hotels and 95+ countries, uniquely position us to serve owners and travelers of virtually every type, everywhere. • We have a brand for every owner and guest—economy to midscale, all-inclusive to luxury. • Our Wyndham Rewards loyalty programme has approximately 112 million members.
Across Europe, Middle East, Eurasia and Africa alone, we operate a portfolio of 15 brands: Days Inn by Wyndham®, Dolce Hotels & Resorts by Wyndham®, Hawthorn Suites by Wyndham®, Howard Johnson by Wyndham®, La Quinta by Wyndham®, Ramada by Wyndham®, Ramada Encore by Wyndham®, Registry Collection by Wyndham®, Super 8 by Wyndham®, The Trademark Collection by Wyndham®, TRYP by Wyndham®, Vienna House by Wyndham®, Wyndham Garden®, Wyndham Grand®, Wyndham Hotels & Resorts®.
With office locations spanning across London, Berlin, Istanbul, Dubai and Gurgaon, Wyndham EMEA employs approximately 180 corporate members throughout the region.
Our purpose is to make hotel travel possible for all. Wherever people go, whatever their reason for travel. At Wyndham, we’re focused on living our core values of Integrity, Accountability, Inclusivity, Caring and Fun. Culture is incredibly special to us and a defining part of what we believe makes us unique.
The “Count on Me” and “Wyndham Welcome” philosophies put our values into action every day. They set our culture apart. Wyndham has been named one of Newsweek’s Most Loved Workplaces, one of Ethisphere’s Most Ethical Companies and one of Fair360’s Top 50 Companies for Workplace Fairness, among others.
ESG is part of our DNA; Wyndham integrates diversity and inclusion, environmental sustainability, human rights and community support initiatives across our business. And with sustainability core to our operations, we are doing our bit for people and planet.
To read more visit https://corporate.wyndhamhotels.com/