Customer Service/Order Entry Agent
Top Benefits
About the role
Position: Customer Service/Order Entry Specialist
Location: Hamilton
Pay: $47,840
Shift: Monday-Friday from 8am-5pm
Fully in office
Duties:
Order Processing:
- Take customer orders over the phone, email, or online.
- Accurately input order details into the company's database, including customer information, product selection, quantity, and shipping address.
- Verify product availability and pricing.
- Process payments and handle payment processing issues.
Customer Service:
- Answer customer inquiries regarding order status, product information, pricing, and delivery options.
- Address customer concerns and resolve issues promptly.
- Provide product recommendations and assist with selecting appropriate items
Handle returns and exchanges
- Order Tracking and Follow-up:
- Monitor order status throughout the fulfillment process.
- Communicate order updates to customers, including any delays or changes.
- Follow up with customers regarding outstanding orders or missing information.
Data Management:
- Maintain accurate customer records and order details within the system.
- Identify and report any discrepancies or errors in order data.
Sales support:
- Engage in sales activities like suggesting additional products.
Inventory management:
- Will need to check stock levels and coordinate with warehouse staff to ensure timely order fulfillment.
Required skills:
- Excellent communication skills, both verbal and written
- Strong attention to detail and accuracy in data entry
- Proficiency with computer systems and order management software
- Ability to multitask and prioritize tasks effectively
- Customer service oriented with a positive attitude
- Problem-solving abilities to address customer concerns
Disclaimer: This is currently for an active job opportunity. By applying, you will be
part of our trusted network, ensuring our recruiters match you with suitable roles.
Let us help you take the next step in your career journey!
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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About AppleOne Employment Services
AppleOne Employment Services is a full-service employment company. Founded in 1964, we are now celebrating over five decades of the AppleOne Experience.
HELPING CAREER SEEKERS AppleOne Employment Services is unique in that we view the career seeker as a client. Other employment agencies see you as a commodity to be sold, and it shows in the way they treat you. Our services are always free to our associates, and we encourage you to take full advantage of them.
We believe strongly that if we can continually deliver the results you need, then we will be able to earn your loyalty as a Client for Life. That means that the AppleOne experience has been specifically designed to serve as a total employment resource to you no matter where you are in your career.
FINDING GREAT EMPLOYEES For over 50 years, we have been committed to supporting “Client for Life” relationships with a full range of staffing services that help companies achieve long-term goals. Providing the most talented Direct Hire and Contract professionals rests on four key values:
- Freedom to innovate, so your investment is protected with value added programs such as our 5-year guarantee
- Everything matters, so we hold ourselves accountable to always providing a result
- Excellence of delivery, which means being reliable, flexible, and treating the candidate as the center of the universe
- Taking the time to genuinely understand your needs, leading to proactive solutions
Because our mission is “to find, to understand and to fulfill the needs of another”, our clients find that our tailor made solutions lead to enhanced productivity and reduced costs…especially compared to other staffing organizations.
OUR MISSION Our mission is to find, to understand and to fulfill the needs of another.
AppleOne is an ActOne Group company.
Customer Service/Order Entry Agent
Top Benefits
About the role
Position: Customer Service/Order Entry Specialist
Location: Hamilton
Pay: $47,840
Shift: Monday-Friday from 8am-5pm
Fully in office
Duties:
Order Processing:
- Take customer orders over the phone, email, or online.
- Accurately input order details into the company's database, including customer information, product selection, quantity, and shipping address.
- Verify product availability and pricing.
- Process payments and handle payment processing issues.
Customer Service:
- Answer customer inquiries regarding order status, product information, pricing, and delivery options.
- Address customer concerns and resolve issues promptly.
- Provide product recommendations and assist with selecting appropriate items
Handle returns and exchanges
- Order Tracking and Follow-up:
- Monitor order status throughout the fulfillment process.
- Communicate order updates to customers, including any delays or changes.
- Follow up with customers regarding outstanding orders or missing information.
Data Management:
- Maintain accurate customer records and order details within the system.
- Identify and report any discrepancies or errors in order data.
Sales support:
- Engage in sales activities like suggesting additional products.
Inventory management:
- Will need to check stock levels and coordinate with warehouse staff to ensure timely order fulfillment.
Required skills:
- Excellent communication skills, both verbal and written
- Strong attention to detail and accuracy in data entry
- Proficiency with computer systems and order management software
- Ability to multitask and prioritize tasks effectively
- Customer service oriented with a positive attitude
- Problem-solving abilities to address customer concerns
Disclaimer: This is currently for an active job opportunity. By applying, you will be
part of our trusted network, ensuring our recruiters match you with suitable roles.
Let us help you take the next step in your career journey!
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#0
]]>
About AppleOne Employment Services
AppleOne Employment Services is a full-service employment company. Founded in 1964, we are now celebrating over five decades of the AppleOne Experience.
HELPING CAREER SEEKERS AppleOne Employment Services is unique in that we view the career seeker as a client. Other employment agencies see you as a commodity to be sold, and it shows in the way they treat you. Our services are always free to our associates, and we encourage you to take full advantage of them.
We believe strongly that if we can continually deliver the results you need, then we will be able to earn your loyalty as a Client for Life. That means that the AppleOne experience has been specifically designed to serve as a total employment resource to you no matter where you are in your career.
FINDING GREAT EMPLOYEES For over 50 years, we have been committed to supporting “Client for Life” relationships with a full range of staffing services that help companies achieve long-term goals. Providing the most talented Direct Hire and Contract professionals rests on four key values:
- Freedom to innovate, so your investment is protected with value added programs such as our 5-year guarantee
- Everything matters, so we hold ourselves accountable to always providing a result
- Excellence of delivery, which means being reliable, flexible, and treating the candidate as the center of the universe
- Taking the time to genuinely understand your needs, leading to proactive solutions
Because our mission is “to find, to understand and to fulfill the needs of another”, our clients find that our tailor made solutions lead to enhanced productivity and reduced costs…especially compared to other staffing organizations.
OUR MISSION Our mission is to find, to understand and to fulfill the needs of another.
AppleOne is an ActOne Group company.