Marketplace and Courier Operations Lead
Top Benefits
About the role
About the Role
As the leader of Uber's Marketplace Operations & Courier team in Canada, you will have a rare opportunity to shape and scale our delivery platform across a dynamic, three-sided marketplace. Your work will directly impact the experience of merchants, earners, and consumers, driving operational excellence and platform reliability.
We're looking for a strategic and innovative operator with a passion for solving complex problems at scale. You should bring a strong track record of operational execution, cross-functional stakeholder leadership, and people management. You'll inspire and develop a team of talented Operations Managers while designing solutions that optimize the balance of supply and demand in one of the world's most sophisticated logistics platforms.
This is a high-impact role where you will craft and execute strategies that directly affect dispatch, pricing, supply engagement, demand shaping, courier acquisition, and overall marketplace health.
What You'll Do
- Lead and scale a high-performing, fast-paced operations team focused on delivering a best-in-class marketplace experience.
- Set the vision, strategy, and operational roadmap for the Canadian Marketplace Operations & Courier org, aligning team OKRs with Uber's broader business goals.
- Drive executional excellence across the courier lifecycle - from acquisition to engagement and retention - optimizing reliability and efficiency.
- Collaborate cross-functionally with Product, Engineering, Finance, Policy & Communications, Legal, Local and Central Operations, and Account Management teams to align on priorities and deliver results.
- Design and implement scalable solutions across key levers like batching, dispatch, pricing, and supply initiatives that improve the health of the overall marketplace.
Basic Qualifications
- 7+ years of experience in strategy, operations, consulting, analytics, finance, or technology.
- 2+ years of direct people management experience.
Preferred Qualifications
-
7-10 years of experience in operations, strategy, business development, or related fields, ideally with experience in high-growth or tech environments.
-
Demonstrated success in leading complex, multi-stakeholder projects to completion.
-
Strong business judgment, with a data-informed approach to problem-solving and decision-making.
-
Deep understanding of platform economics and the ability to optimize across different sides of a marketplace.
-
Passion for building and leading high-performing teams, fostering team culture, and driving career development.
-
Customer-obsessed mindset, constantly seeking to improve the user experience across merchants, earners, and consumers.
-
Comfort with ambiguity and thriving in fast-paced, constantly evolving environments.
For Canada-based roles: The base salary range for this role is CAD$140,000 per year - CAD$155,500 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
About Uber
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.
The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.
Marketplace and Courier Operations Lead
Top Benefits
About the role
About the Role
As the leader of Uber's Marketplace Operations & Courier team in Canada, you will have a rare opportunity to shape and scale our delivery platform across a dynamic, three-sided marketplace. Your work will directly impact the experience of merchants, earners, and consumers, driving operational excellence and platform reliability.
We're looking for a strategic and innovative operator with a passion for solving complex problems at scale. You should bring a strong track record of operational execution, cross-functional stakeholder leadership, and people management. You'll inspire and develop a team of talented Operations Managers while designing solutions that optimize the balance of supply and demand in one of the world's most sophisticated logistics platforms.
This is a high-impact role where you will craft and execute strategies that directly affect dispatch, pricing, supply engagement, demand shaping, courier acquisition, and overall marketplace health.
What You'll Do
- Lead and scale a high-performing, fast-paced operations team focused on delivering a best-in-class marketplace experience.
- Set the vision, strategy, and operational roadmap for the Canadian Marketplace Operations & Courier org, aligning team OKRs with Uber's broader business goals.
- Drive executional excellence across the courier lifecycle - from acquisition to engagement and retention - optimizing reliability and efficiency.
- Collaborate cross-functionally with Product, Engineering, Finance, Policy & Communications, Legal, Local and Central Operations, and Account Management teams to align on priorities and deliver results.
- Design and implement scalable solutions across key levers like batching, dispatch, pricing, and supply initiatives that improve the health of the overall marketplace.
Basic Qualifications
- 7+ years of experience in strategy, operations, consulting, analytics, finance, or technology.
- 2+ years of direct people management experience.
Preferred Qualifications
-
7-10 years of experience in operations, strategy, business development, or related fields, ideally with experience in high-growth or tech environments.
-
Demonstrated success in leading complex, multi-stakeholder projects to completion.
-
Strong business judgment, with a data-informed approach to problem-solving and decision-making.
-
Deep understanding of platform economics and the ability to optimize across different sides of a marketplace.
-
Passion for building and leading high-performing teams, fostering team culture, and driving career development.
-
Customer-obsessed mindset, constantly seeking to improve the user experience across merchants, earners, and consumers.
-
Comfort with ambiguity and thriving in fast-paced, constantly evolving environments.
For Canada-based roles: The base salary range for this role is CAD$140,000 per year - CAD$155,500 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
About Uber
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.
The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.