Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:

The Volunteer and Student Coordinator is responsible for recruiting, training, coordinating, and supporting volunteers and student interns across Community Services Calgary under the Community Relations department. This role is essential in fostering a positive and engaging experience for volunteers and students, ensuring their alignment of our mission, vision and values.

The Coordinator ensures that all volunteers and students are well-prepared, appreciated, and meaningfully involved in the life-changing work we do.

ACCOUNTABILITIES:

1. Volunteer Program Administration and Coordination:

• Collaborate with the Community Relations Manager to develop and implement a volunteer program in line with The Salvation Army's policies, accreditation standards, and the Canadian Code for Volunteer Involvement.
• Administer all aspects of the volunteer program, including recruitment, onboarding, training, engagement, and recognition.
• Provide administrative support in the preparation of the annual volunteer services budget and monitor expenditures to ensure fiscal responsibility.
• Recruits and effectively engages volunteers to meet the needs of Community Services (Calgary) programs.
• Develops, implements, reports on, and evaluates the volunteer program.
• Work with program coordinators and/or managers to match volunteer skills and interests with Community Services Calgary needs.
• Orients, trains, and supports volunteers, in conjunction with the managers.
• Create and implement a volunteer appreciation program and coordinate formal recognition events.
• Maintains documentation, including monthly statistics, reports, and annual outcome summaries.
• Creates, reviews, and regularly updates volunteer policies, procedures, and the volunteer handbook, ensuring alignment with both daily operational needs and overarching headquarters guidelines.
• Adapts the volunteer program to meet evolving community needs and priorities of the community and ministry unit standards.
• Chair and contribute to internal meetings related to volunteer services, as needed.
• Participates in accreditation processes and ensure volunteer program compliance with standards.
• Lead annual planning for the volunteer program to promote growth and effectiveness.
• Performs other related administrative duties that support organizational and program missions.
• Supports manager with Volunteer Services program budget.

2. Student Placement Program Administration and Coordination:

• Assist and maintain a structured student placement program, including application, screening, orientation, and evaluation processes.
• Establish and maintain relationships with educational institutions to support student recruitment.
• Prepare and present reports on student participation and program outcomes.
• Ensure student placements are meaningful, supervised appropriately, and aligned with both student learning objectives and organizational goals.
• Participate in internal staff meetings and other relevant organizational planning sessions.
• Perform administrative tasks in support of broader organizational objectives.

3. Community Engagement:

• Actively encourage volunteerism and student participation by raising public awareness of Community Services (Calgary) volunteer and practicum programs.
• Build and maintain collaborative relationships with stakeholders including schools, churches, businesses, community agencies, and post-secondary institutions to promote volunteerism and attract applicants.
• Represent the organization at volunteer fairs, community events, and presentations to recruit volunteers and increase program visibility.
• Facilitate tours and group presentations, as needed, to educate the community about Community Services Calgary.

WORKING CONDITIONS:

• This is a full-time permanent position of 40 hours a week.
• Typical work location is on-site in an office setting within in a men’s residential services facility.
• Travel, primarily within the city is required to attend volunteer fairs, public events and volunteer events and travel to other ministry unit locations (20%).
• Typical work week of Monday to Friday from 8:00 AM-4:30 PM with some evening and weekend work required which may impact lifestyle.

EDUCATION AND EXPERIENCE QUALIFICATIONS:

Education, Qualifications and Certifications:

• A minimum of completion of a formal post-secondary/college program of three years in a related field.
• Degree in non-profit management, human services, volunteer administration or other related degree is an asset.
• Certificate in Volunteer Management is an asset.
• Valid Class 5 Driver’s License and vehicle available for business use to attend various events, meetings and to travel to other CS(C) sites.
• An alternate combination of education, certification, training, and experience will be considered.

Experience and Skilled Knowledge Requirements

• A minimum of 2 years’ proven volunteer management experience for a large volunteer program;
• experience in a social service setting is an asset.
• Proficient in MS Office and databases; familiarity with volunteer database software is an asset (e.g. Better Impact/Salesforce).
• Knowledgeable about, and able to interpret legislation, and organizational policies, procedures, and guidelines.

Skills and Capabilities:

• Enjoys working with and is passionate about people.
• Displays a positive outlook and demonstrates effective teambuilding, interpersonal and collaboration skills.
• Ability to work collaboratively across departments and with diverse community groups
• Excellent verbal/written communication skills; comfortable and skilled at public speaking.
• Highly organized, creative, and motivated self-starter with the ability to prioritize and work under pressure with frequent interruptions.
• Capable of multitasking, quickly and consistently and performing under tight deadlines.
• Able to exercise sound judgment and work with minimal supervisor.
• Strong sense of integrity, excellence, and confidentiality.
• Flexible schedule to work some evenings, weekends, and holidays.
• Strong desire to support the mission and core values of The Salvation Army.
• Able to sit, stand, walk, bend, drive and life/carry boxes and other materials up to 50 lbs.
• Ability to provide Police Information Check (PIC).
• Vehicle available for business use to travel to other CS(C) sites.

Compensation:

The target hiring range for this position is $57,399.98 to $71,749.97 with a maximum of $86,099.96.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email

Recruitment.Accommodations@salvationarmy.ca

if you have a need for any accommodation and we will be pleased to discuss this with you.