Top Benefits
About the role
Why Work Here
Working as a parts technician in the trucking industry can be a rewarding career choice for those who enjoy building relationships and have a passion for people. In this role, you will have the opportunity to interact with a wide range of customers, including trucking companies, mechanics, and independent owner-operators, helping them find the right parts and solutions for their needs.
Treated Well.
Your direct manager is a well-respected and knowledgeable leader who always remains calm and collected, even in the most challenging situations. They genuinely care about the employees and take the time to listen to their concerns, offering guidance and support when needed.
Trained Well.
Employees have access to cutting edge technological training opportunities, web training, and career development training, in addition to our in house training programs and certifications that will develop your skills and advance your career.
Paid Well.
Our Parts Technician role offers total compensation of up to $80,000 per year, inclusive of monthly performance bonuses. Our benefits package includes health, dental, vision, life insurance, and access to EFAP.
The role
This is a mid-day shift, typically running between 10:00AM and 7:00PM, Monday to Friday. Flexibility is required. Saturday shifts are scheduled on a rotating basis (approximately once every 7 weeks), with optional overtime available.
Order Processing – 50% of your time is spent here
- Fulfilling orders with on hand parts, processing orders from our PDC’s, other dealers or suppliers and notifying technicians of any ETA updates or notifying them when parts arrive.
- Has a willingness to learn and effectively use the company business system (Procede) and all other online programs (CAT, Cummins, Paragon, etc.) required to fulfill the duties of a parts person and serve our customers.
Customer Service and Support – 40% of your time is spent here
- Acknowledge all customers as they arrive in the facility and serve them in a timely and efficient manner.
- Provides a high level of service to all of our customers, internal or external. Communicates well with and supports other dealership personnel and departments.
Ad hoc duties – 10% and its important!
- Replenishes assigned display areas, ensures pricing is accurate and keeping the area clean and organized for customers.
- Participates in all training programs that are made available and attend all department meetings.
- Process credit card and debit transactions as well as performing product return inspections and completing refunds and core credits.
Education/Certification
- Minimum high school diploma required
- Certified Journeyman parts technician would be an asset
Experience
- Minimum two years of parts experience in the heavy equipment or commercial vehicle industry
- Must be professional and organized and able to work in a high pressure environment safely
About New West Truck Centres
New West Truck Centres, formerly known as Calgary Freightliner Ltd and Freightliner of Lethbridge Inc, has been in heavy duty truck sales and heavy truck service since the mid-1980's. Southern Alberta's premier heavy truck dealership, New West Truck Centres has expanded to include not only the Freightliner brands but has also added Mitsubishi Fuso,SportChassis, Autocar, and Freightliner Custom Chassis.
Top Benefits
About the role
Why Work Here
Working as a parts technician in the trucking industry can be a rewarding career choice for those who enjoy building relationships and have a passion for people. In this role, you will have the opportunity to interact with a wide range of customers, including trucking companies, mechanics, and independent owner-operators, helping them find the right parts and solutions for their needs.
Treated Well.
Your direct manager is a well-respected and knowledgeable leader who always remains calm and collected, even in the most challenging situations. They genuinely care about the employees and take the time to listen to their concerns, offering guidance and support when needed.
Trained Well.
Employees have access to cutting edge technological training opportunities, web training, and career development training, in addition to our in house training programs and certifications that will develop your skills and advance your career.
Paid Well.
Our Parts Technician role offers total compensation of up to $80,000 per year, inclusive of monthly performance bonuses. Our benefits package includes health, dental, vision, life insurance, and access to EFAP.
The role
This is a mid-day shift, typically running between 10:00AM and 7:00PM, Monday to Friday. Flexibility is required. Saturday shifts are scheduled on a rotating basis (approximately once every 7 weeks), with optional overtime available.
Order Processing – 50% of your time is spent here
- Fulfilling orders with on hand parts, processing orders from our PDC’s, other dealers or suppliers and notifying technicians of any ETA updates or notifying them when parts arrive.
- Has a willingness to learn and effectively use the company business system (Procede) and all other online programs (CAT, Cummins, Paragon, etc.) required to fulfill the duties of a parts person and serve our customers.
Customer Service and Support – 40% of your time is spent here
- Acknowledge all customers as they arrive in the facility and serve them in a timely and efficient manner.
- Provides a high level of service to all of our customers, internal or external. Communicates well with and supports other dealership personnel and departments.
Ad hoc duties – 10% and its important!
- Replenishes assigned display areas, ensures pricing is accurate and keeping the area clean and organized for customers.
- Participates in all training programs that are made available and attend all department meetings.
- Process credit card and debit transactions as well as performing product return inspections and completing refunds and core credits.
Education/Certification
- Minimum high school diploma required
- Certified Journeyman parts technician would be an asset
Experience
- Minimum two years of parts experience in the heavy equipment or commercial vehicle industry
- Must be professional and organized and able to work in a high pressure environment safely
About New West Truck Centres
New West Truck Centres, formerly known as Calgary Freightliner Ltd and Freightliner of Lethbridge Inc, has been in heavy duty truck sales and heavy truck service since the mid-1980's. Southern Alberta's premier heavy truck dealership, New West Truck Centres has expanded to include not only the Freightliner brands but has also added Mitsubishi Fuso,SportChassis, Autocar, and Freightliner Custom Chassis.