Customer Experience Administrator (Contract)
About the role
Overview:
Element has an opportunity for a fixed term (3-6 months) Customer Expereince Administrator to join our growing team Calgary. This is a great opportunity to develop your Administration career within a Global TIC business.
Responsibilities:
- Submit invoices
- Follow up with clients on work tickets
- Utilize LIMS systems, customer portals and excel tools to efficiently bill customers and close contracts.
- Answer client calls and satisfy client requests, for a variety of items including; additional analysis, reports, invoice status, pricing, sampling status, billing, etc.
- Using the in-house database and other systems effectively to ensure maximum efficiency
- Ability to work flexibly in a busy environment with an established team and processes.
Skills / Qualifications:
- Experience with invoice portals such as Open Invoice and Cortex an asset
- Candidate would ideally have high attention to detail with ability to spot errors, strong organizational skills, basic accounting and math skill.
- Experience with invoicing procedures, and computer software including Excel, Outlook, and LIMS would be an asset.
- High school diploma with related experience
- On The Job Training Required: Quality System Training, WHMIS / Safety Training, LIMS Operation Training, LIMS Modules
- Basic computer and accounting skills, knowledge of accounting requirements for entering clients
#LI-TK1
Company Overview:
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
Diversity Statement:
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
About Element Materials Technology
The Element Materials Technology Group is one of the world’s leading global providers of testing, inspection, and certification services for a diverse range of products, materials, and technologies in advanced industrial supply chains where failure in use is not an option.
Headquartered in London, UK, Element’s c.9,000 scientists, engineers, and technologists, work across a global network of over 270+ locations, support customers from early R&D, through complex regulatory approvals, and into production ensuring their products are safe and sustainable, and achieve market access.
In 2021, Element set out its new, industry leading environmental commitments, adopting science-based targets and committing to net zero emissions across its entire global business by 2035. These environmental commitments follow Element’s achievement of the highest ESG ranking in the testing, inspection and certification industry from Sustainalytics, a global leader in ESG research and data.
Customer Experience Administrator (Contract)
About the role
Overview:
Element has an opportunity for a fixed term (3-6 months) Customer Expereince Administrator to join our growing team Calgary. This is a great opportunity to develop your Administration career within a Global TIC business.
Responsibilities:
- Submit invoices
- Follow up with clients on work tickets
- Utilize LIMS systems, customer portals and excel tools to efficiently bill customers and close contracts.
- Answer client calls and satisfy client requests, for a variety of items including; additional analysis, reports, invoice status, pricing, sampling status, billing, etc.
- Using the in-house database and other systems effectively to ensure maximum efficiency
- Ability to work flexibly in a busy environment with an established team and processes.
Skills / Qualifications:
- Experience with invoice portals such as Open Invoice and Cortex an asset
- Candidate would ideally have high attention to detail with ability to spot errors, strong organizational skills, basic accounting and math skill.
- Experience with invoicing procedures, and computer software including Excel, Outlook, and LIMS would be an asset.
- High school diploma with related experience
- On The Job Training Required: Quality System Training, WHMIS / Safety Training, LIMS Operation Training, LIMS Modules
- Basic computer and accounting skills, knowledge of accounting requirements for entering clients
#LI-TK1
Company Overview:
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
Diversity Statement:
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
About Element Materials Technology
The Element Materials Technology Group is one of the world’s leading global providers of testing, inspection, and certification services for a diverse range of products, materials, and technologies in advanced industrial supply chains where failure in use is not an option.
Headquartered in London, UK, Element’s c.9,000 scientists, engineers, and technologists, work across a global network of over 270+ locations, support customers from early R&D, through complex regulatory approvals, and into production ensuring their products are safe and sustainable, and achieve market access.
In 2021, Element set out its new, industry leading environmental commitments, adopting science-based targets and committing to net zero emissions across its entire global business by 2035. These environmental commitments follow Element’s achievement of the highest ESG ranking in the testing, inspection and certification industry from Sustainalytics, a global leader in ESG research and data.