Retail Sales Service Coordinator
About the role
Retail Sales & Service Coordinator The Retail Sales & Service Coordinator holds a vital role at Horizon. This position involves being part of our retail team working as the main contact to help resolve troubles and issues between our retail team, our customers, and other departments within Horizon Computer Solutions in addition to assisting customers visiting our store for sales and service. This role is a contact-focused position and requires excellent written and spoken communication skills.
Responsibilities
- Provide high-quality customer sales and service support for our clients· Assist with service requests including basic troubleshooting of electronic devices. Helping with new purchases, finding the perfect system for customer's needs· Assist clients in reviewing product service needs offering complete solutions· Assisting customer inquiries in person, on the phone, and through email· Accurately entering data into Horizon's customer and service management system· Providing customers in need with help and training· Respond to customer concerns with service tickets and sales orders· Interacting with customers about active service tickets. Collaborating with the Team Lead and Retail Manager on administrative duties· Processing service ordering and receiving of parts and supplies· Research and follow up on inquiries from other departments within Horizon· Work rotating shifts including Saturdays and some holidays· General cleaning and upkeep of the Horizon Retail store· Additional tasks as assigned
Requirements
- Excellent customer service skills.
- Willingness to learn and take on new challenges.
- Experience in computer and/or electronics repair.
- Great at problem-solving.
- Able to work in an often fast-paced environment.
- Excellent written and verbal communication and works well in a team.
- Available to work rotating schedules based on retail store hours, including weekends.
- Prior experience in retail and/or customer service is ideal.. In-depth knowledge of Apple and/or Windows products.
- Experience in retail and accounting/inventory management preferred.
- High School diploma required.
About Horizon Computer Solutions Inc.
Horizon Computer Solutions Inc. is an industry-leading Western Canadian IT solutions provider specializing in transformative technology solutions. Horizon focuses on six primary Technology Solutions to meet the diverse needs of our clients: Managed IT Solutions, Cyber Security, Cloud & Data Centre Solutions, Data Analytics, IT Procurement, and Staff Augmentation.
Established in 1995, Horizon has been providing advanced and scalable business solutions to organizations across Canada. From local businesses to public and private multinational enterprises, Horizon's collaborative approach to problem-solving is based on delivering revolutionary technology solutions strategically aligned with our client's business objectives.
Headquartered in Saskatoon, Saskatchewan — one of Canada's fastest-growing technology hubs — Horizon has a long history of being at the forefront of innovative solutions to strategically navigate the technology landscape to help our clients achieve their desired business objectives. Our 27 years of success are a testament to our commitment to serving our clients and our community.
As the world adapts and advances with new and exciting technologies, Horizon's vision and commitment will always be to provide transformative solutions that deliver new capabilities and outcomes for our clients.
Retail Sales Service Coordinator
About the role
Retail Sales & Service Coordinator The Retail Sales & Service Coordinator holds a vital role at Horizon. This position involves being part of our retail team working as the main contact to help resolve troubles and issues between our retail team, our customers, and other departments within Horizon Computer Solutions in addition to assisting customers visiting our store for sales and service. This role is a contact-focused position and requires excellent written and spoken communication skills.
Responsibilities
- Provide high-quality customer sales and service support for our clients· Assist with service requests including basic troubleshooting of electronic devices. Helping with new purchases, finding the perfect system for customer's needs· Assist clients in reviewing product service needs offering complete solutions· Assisting customer inquiries in person, on the phone, and through email· Accurately entering data into Horizon's customer and service management system· Providing customers in need with help and training· Respond to customer concerns with service tickets and sales orders· Interacting with customers about active service tickets. Collaborating with the Team Lead and Retail Manager on administrative duties· Processing service ordering and receiving of parts and supplies· Research and follow up on inquiries from other departments within Horizon· Work rotating shifts including Saturdays and some holidays· General cleaning and upkeep of the Horizon Retail store· Additional tasks as assigned
Requirements
- Excellent customer service skills.
- Willingness to learn and take on new challenges.
- Experience in computer and/or electronics repair.
- Great at problem-solving.
- Able to work in an often fast-paced environment.
- Excellent written and verbal communication and works well in a team.
- Available to work rotating schedules based on retail store hours, including weekends.
- Prior experience in retail and/or customer service is ideal.. In-depth knowledge of Apple and/or Windows products.
- Experience in retail and accounting/inventory management preferred.
- High School diploma required.
About Horizon Computer Solutions Inc.
Horizon Computer Solutions Inc. is an industry-leading Western Canadian IT solutions provider specializing in transformative technology solutions. Horizon focuses on six primary Technology Solutions to meet the diverse needs of our clients: Managed IT Solutions, Cyber Security, Cloud & Data Centre Solutions, Data Analytics, IT Procurement, and Staff Augmentation.
Established in 1995, Horizon has been providing advanced and scalable business solutions to organizations across Canada. From local businesses to public and private multinational enterprises, Horizon's collaborative approach to problem-solving is based on delivering revolutionary technology solutions strategically aligned with our client's business objectives.
Headquartered in Saskatoon, Saskatchewan — one of Canada's fastest-growing technology hubs — Horizon has a long history of being at the forefront of innovative solutions to strategically navigate the technology landscape to help our clients achieve their desired business objectives. Our 27 years of success are a testament to our commitment to serving our clients and our community.
As the world adapts and advances with new and exciting technologies, Horizon's vision and commitment will always be to provide transformative solutions that deliver new capabilities and outcomes for our clients.