POSITION: MEDICAL OFFICE ASSISTANT (MOA)

HOUR OF WORK: FULL-TIME, PERMANENT (35 HRS/WEEK)

REPORTS TO: HEALTH DIRECTOR

WAGE RANGE: $25/hour – starting wage

PROGRAM SUMMARY: The Health Department, in collaboration with the Tsawout First Nation (TFN) and broader community, is responsible for increasing the capacity and sustainability of the Department and enhance engagement/ownership of the health of the TFN community. The Department develops and implements health programs that incorporate the traditions, values and strengths of the Nation. The Health Department delivers a range of community health programs and health promotion services to the TFN community.

POSITION SUMMARY: To perform clinical duties and provide confidential administrative support related to the operation of the health department. This position delivers a high level of service to patients, other health care providers, and stakeholders. The Medical Office Assistant plays a key role interacting with patients, maintaining patient records, and supporting the health team in the efficient delivery of patient care. Additionally, the incumbent must be able to prioritize tasks requiring immediate attention/action by the Health Manager or Nurse Practitioner or exercise initiative and discretion, assess situations and recommend solutions.

DUTIES AND RESPONSIBILITIES

Duties include, but are not limited to, the following responsibilities:

• Schedules, coordinates, and confirms office appointments, check-ups and physician referrals, consultations, lab and diagnostic tests;
• Greets and check-in clients and ensure quality customer service to clients at all times;
• Maintains strict confidentiality in performing duties;
• Demonstrates compassion, respect and exercises sound judgment and discretion when dealing with sensitive issues;
• Maintains electronic filing systems and client medical records;
• Manages the Nurse Practitioner’s full schedule, including on-call time, walk-in or urgent-care, meetings or speaking engagements;
• Drafts, edits, keyboards, mails, faxes, and files a variety of documents including notes, correspondence, and consultations;
• Transcribes dictations and notes as required including the preparation of correspondence between physicians, clients and other stakeholders;
• Registers, files, and maintains electronic medical records including update address, phone number, allergies etc. on each visit and ensures patient records are up-to-date and correct;
• Prepares examination rooms, delivers client to rooms, and chaperones clients when required; selects, setup and maintains medical supplies and equipment for all examinations and procedures; and ensure instruments are cleaned and sterilized;
• Completes and processes accurate medical insurance claims, medical billing (as per MSP guidelines), and electronic claims, incorporating correct coding procedures, and reconcile all billings;
• Receives insurance co-pay payments and post amounts paid to client accounts;
• Provides office administration duties, including receiving, logging, sorting, and distributing incoming and outgoing electronic mail, telephone messages, and faxes; answer telephone; and arrange for courier pickup and deliveries;
• Manages stock and re-orders medical and administrative supplies;
• Responds to inquiries from clients and other stakeholders;
• Attends departmental meetings and events as required;
• Monitors areas of responsibility for opportunities for improvement and innovation and works proactively to implement these;
• Attends departmental meetings and events as required;
• Participates in relevant training and workshops identified by the Health Manager and/or Nurse Practitioner to enhance program services;
• Presents a professional, positive and helpful attitude at all times when interacting with C&C, co-workers, TFN Membership and stakeholders;
• Promotes a safe work place and ensures that all established safety procedures are followed;
• Carries out other duties essential to the position as directed by the Health Director or Nurse Practitioner.

EDUCATION, EXPERIENCE & SKILLS

• Medical Office Assistant diploma/certificate required; and

• 2 years Medical Office Assistant experience preferred,

• Experience utilizing and maintaining electronic medical records systems;

• British Columbia Health Care billing experience an asset;

• Medical transcription and terminology experience;

• Experience scheduling and coordinating appointments;

• Superior organizational skills and extremely detail-oriented;

• Ability to organize and prioritize workload, work under pressure, meet deadlines, and manage work productively with minimal supervision.

• Demonstrated ability to deal with highly sensitive situations involving tact, diplomacy, and judgment.

• Experience operating general office equipment such as computers, scanners, faxes, printers, and multi-line phone systems;

• Experience with the Microsoft Suite of programs.

• Valid standard first aid and CPR “C” certificate an asset;

• Class 5 BC Driver’s License;

• Clean criminal record check required.

Personal Attributes

The MOA maintains strict confidentiality in performing their duties and demonstrates the following personal attributes: Respect, Empathy, Strength, Pride and Equality

Our Benefits package includes:

• Medical insurance
• Dental insurance
• Vision insurance
• Long-term disability insurance
• Life insurance

Preference may be given to qualified individuals of First Nation Ancestry.

Apply now and join our team!