Student Connect Centre Advisor - Term Certain
Top Benefits
About the role
Please see Special Instructions for more details.
Strong Internal Candidate
Posting Details
Position Information
Position Title
Student Connect Centre Advisor - Term Certain
Position Summary
The Student Connect Centre is seeking applications for a term-certain full-time Advisor to join their team.
The Student Connect Centre serves as a single location for students to access academic, award, and funding information. This position is a generalist advisor on awards, funding, and academic advising information.
This Student Connect Centre Advisor’s primary responsibility is to provide front line support and service to assist both current and prospective students in making informed decisions concerning their educational goals. The position is part of a collaborative team that builds and improves the processes that attract learners to RDP and supports them as they move from prospective student to graduate.
Using a learner-centered approach this position will provide guidance to current and prospective students to ensure they have the appropriate academic and financial supports to successfully achieve their educational goals. This role requires the ability to solve complex problems, make decisions and find solutions while exercising independent judgment and maintaining confidentiality. This position requires a high degree of flexibility, creativity, initiative, and collaboration.
Position Responsibilities
Responsibilities of the Student Connect Centre Advisor include:
General Client Service
- Provide information to students in a holistic manner.
- Respond to current and prospective student inquiries made in person, by phone or email in a timely manner.
- Create/complete confirmation of enrolment letters/forms.
- Inform Associate Registrar, Student Services of emerging issues as necessary.
- Maintain knowledge of RDP policies and procedures.
- Refer students to other services and resources as necessary.
- Collect and accurately record student information ensuring FOIPP standards are maintained.
- Enter information into Banner and prepare reports as needed.
Academic Advising:
- Deliver academic advising to current and prospective students.
- Maintain in-depth knowledge of admission criteria, transfer requirements and program completion options.
- Educate students in identified programs about career planning and registration processes.
- Assist students with program and course selection.
- Teach students about the content and structure of post-secondary programs.
- Assist students with admission/registration forms.
- Provide accurate information related to prior learning based on pre-determined data and established processes. Refer to the Assessment Coordinator [PLAR] as appropriate.
- Provide registration reviews and support to ensure program completion.
Awards:
- Screen students and refer them to the award opportunities they may be eligible to receive.
- Guide students through the application processes for RDP and government awards.
- Advise students on the status of their award application(s).
- Provide instructions for submitting the documentation required for award disbursement.
- Advise students of the disbursement process for various awards.
- Generate a list of awards students have received through RDP.
- Advise students regarding the consequences of academic decisions as related to awards.
- Direct students to external award opportunities.
Funding:
- Screen students and refer them to the appropriate type of funding for their unique situation.
- Guide students through the application process for all types of funding
- Advise students on the process for submitting missing information and funding appeals.
- Provide instructions for processing funding certificates, agreements, etc.
- Advise students on the status of their funding.
- Guide students through the tuition payment process for all types of funding.
- Guide students through the tuition extension eligibility requirements and process.
- Advise students on interest free status eligibility and guide students through the process of applying for interest free status.
- Provide information on student loan repayment and repayment assistance programs.
- Advise students of consequences of academic decisions as related to funding.
- Sign government forms related to funding (authorized signing official).
Student Connect Centre Program Support
Emergency Funding
-
Recognize that a student is in crisis, even if the student is not forthcoming regarding the full nature of their situation.
-
Advise students on the application process for a food bank referral, emergency loan, and/or emergency bursary.
-
Issue emergency refunds and book loans.
-
Refer students to services at RDP and in the external community.
-
Support recruitment initiatives by providing high quality client service.
-
Provide tours of RDP Campus to prospective students when the SCC Advisor – Recruitment is not available.
-
Support recruitment initiatives and events as assigned.
-
Attend booth-style events as needed.
Required Qualifications
-
Four (4) year undergraduate degree, or three (3) year undergraduate degree plus one full additional year of University in a related program representing four years of study or equivalent.
-
License/Registration required: Driver’s License and clean driver’s abstract.
-
Experience in the post-secondary sector.
-
Student advising and counseling experience.
-
One to two years’ experience in a similar role.
-
Superior communication skills (both written and verbal).
-
Excellent relationship building and interpersonal skills.
-
Must be a team player and also able to work independently.
-
Superior organization and planning skills.
-
Proficiency with Microsoft Office suite.
-
Must be able to manage competing priorities and deadlines in a high volume work environment.
Preferred Qualifications
-
Experience with a student information system such as Banner is an asset.
-
Knowledge of government funding or awards administration.
-
Experience in recruitment.
Salary or Hourly?
Hourly
Salary
AUPE Level E - $30.49 per hour
Benefits and Compensation Information
An additional 15% of the hourly rate in lieu of vacation, statutory holidays and benefits.
About Red Deer Polytechnic
Focused on advancing the economic and social priorities of Alberta, Red Deer Polytechnic(RDP) provides more than 80 industry-relevant programs within a breadth of credentials to approximately 6,300 credit and apprenticeship students and 3,400+ learners with Continuing Education programming. With modern teaching and learning spaces, and state-of-the-art research and innovation centres in advanced manufacturing and energy innovation, the Polytechnic provides applied research opportunities, leadership in the social, economic, and cultural development of Alberta, and myriad lifelong learning opportunities.
Red Deer Polytechnic (RDP) is more than a post-secondary institution. It is a community of highly dedicated and skilled faculty, staff, learners, and partners who are making a positive impact on the world around us. Unbound by tradition, we are focused on producing the talent, solutions, and environments needed for Alberta’s economy and society to thrive.
Red Deer Polytechnic’s main campus is located on Treaty 7, Treaty 6 and Métis ancestral lands. This is where we will strive to honour and transform our relationships with one another.
Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community**.**
Posting Detail Information
Competition Number
2025-A-106
Employment Type
Term-Certain Full-Time
Number of Vacancies
1
Desired Start Date
07/15/2025
Position End Date (if term-certain)
12/31/2025
FTE
1.0
Hours of Work
8:30 a.m. to 4:30 p.m., Monday, - Friday, 35 hours per week
Open Date
07/09/2025
Close Date
07/16/2025
Open Until Filled
No
Note to Applicant
Red Deer Polytechnic fosters an inclusive learning and working environment where everyone can bring their full selves and share their unique talents. We are committed to being responsive to the evolving needs and expectations of our diverse community.
To enrich the intellectual, economic, cultural, and social development of Central Alberta, we value the contributions of individuals with diverse perspectives and experiences. We encourage applications from Indigenous persons, Black and racialized persons, women, persons with disabilities, individuals of all sexual orientations, and persons of any gender identity or expression.
Red Deer Polytechnic will provide job applicants with accommodations in accordance with the Alberta Human Rights Code. To request an accommodation, please contact Peopleandculture@rdpolytech.ca.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Special Instructions to Applicants
Strong Internal Candidate
Required Documents
-
Cover Letter
-
Resume
Optional Documents
- References Names and Contact Information
About Red Deer Polytechnic
Red Deer Polytechnic is located in Red Deer, Alberta, halfway between the major centres of Calgary and Edmonton.
Since 1964, when our story began as Red Deer College, our post-secondary institution has proudly served our students and communities. Now, as a polytechnic institution, we will continue to offer apprenticeships, certificates, degrees, micro-credentials and degrees, with expanded connections to industry, applied learning opportunities and interdisciplinary study as key features of the student experience.
We welcome you to study with us. We also welcome you to join us as a vibrant gathering place in our community. With two campuses and impressive facilities, Red Deer Polytechnic is an ideal place to learn, work, collaborate, conduct research and enjoy events.
Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community.
Student Connect Centre Advisor - Term Certain
Top Benefits
About the role
Please see Special Instructions for more details.
Strong Internal Candidate
Posting Details
Position Information
Position Title
Student Connect Centre Advisor - Term Certain
Position Summary
The Student Connect Centre is seeking applications for a term-certain full-time Advisor to join their team.
The Student Connect Centre serves as a single location for students to access academic, award, and funding information. This position is a generalist advisor on awards, funding, and academic advising information.
This Student Connect Centre Advisor’s primary responsibility is to provide front line support and service to assist both current and prospective students in making informed decisions concerning their educational goals. The position is part of a collaborative team that builds and improves the processes that attract learners to RDP and supports them as they move from prospective student to graduate.
Using a learner-centered approach this position will provide guidance to current and prospective students to ensure they have the appropriate academic and financial supports to successfully achieve their educational goals. This role requires the ability to solve complex problems, make decisions and find solutions while exercising independent judgment and maintaining confidentiality. This position requires a high degree of flexibility, creativity, initiative, and collaboration.
Position Responsibilities
Responsibilities of the Student Connect Centre Advisor include:
General Client Service
- Provide information to students in a holistic manner.
- Respond to current and prospective student inquiries made in person, by phone or email in a timely manner.
- Create/complete confirmation of enrolment letters/forms.
- Inform Associate Registrar, Student Services of emerging issues as necessary.
- Maintain knowledge of RDP policies and procedures.
- Refer students to other services and resources as necessary.
- Collect and accurately record student information ensuring FOIPP standards are maintained.
- Enter information into Banner and prepare reports as needed.
Academic Advising:
- Deliver academic advising to current and prospective students.
- Maintain in-depth knowledge of admission criteria, transfer requirements and program completion options.
- Educate students in identified programs about career planning and registration processes.
- Assist students with program and course selection.
- Teach students about the content and structure of post-secondary programs.
- Assist students with admission/registration forms.
- Provide accurate information related to prior learning based on pre-determined data and established processes. Refer to the Assessment Coordinator [PLAR] as appropriate.
- Provide registration reviews and support to ensure program completion.
Awards:
- Screen students and refer them to the award opportunities they may be eligible to receive.
- Guide students through the application processes for RDP and government awards.
- Advise students on the status of their award application(s).
- Provide instructions for submitting the documentation required for award disbursement.
- Advise students of the disbursement process for various awards.
- Generate a list of awards students have received through RDP.
- Advise students regarding the consequences of academic decisions as related to awards.
- Direct students to external award opportunities.
Funding:
- Screen students and refer them to the appropriate type of funding for their unique situation.
- Guide students through the application process for all types of funding
- Advise students on the process for submitting missing information and funding appeals.
- Provide instructions for processing funding certificates, agreements, etc.
- Advise students on the status of their funding.
- Guide students through the tuition payment process for all types of funding.
- Guide students through the tuition extension eligibility requirements and process.
- Advise students on interest free status eligibility and guide students through the process of applying for interest free status.
- Provide information on student loan repayment and repayment assistance programs.
- Advise students of consequences of academic decisions as related to funding.
- Sign government forms related to funding (authorized signing official).
Student Connect Centre Program Support
Emergency Funding
-
Recognize that a student is in crisis, even if the student is not forthcoming regarding the full nature of their situation.
-
Advise students on the application process for a food bank referral, emergency loan, and/or emergency bursary.
-
Issue emergency refunds and book loans.
-
Refer students to services at RDP and in the external community.
-
Support recruitment initiatives by providing high quality client service.
-
Provide tours of RDP Campus to prospective students when the SCC Advisor – Recruitment is not available.
-
Support recruitment initiatives and events as assigned.
-
Attend booth-style events as needed.
Required Qualifications
-
Four (4) year undergraduate degree, or three (3) year undergraduate degree plus one full additional year of University in a related program representing four years of study or equivalent.
-
License/Registration required: Driver’s License and clean driver’s abstract.
-
Experience in the post-secondary sector.
-
Student advising and counseling experience.
-
One to two years’ experience in a similar role.
-
Superior communication skills (both written and verbal).
-
Excellent relationship building and interpersonal skills.
-
Must be a team player and also able to work independently.
-
Superior organization and planning skills.
-
Proficiency with Microsoft Office suite.
-
Must be able to manage competing priorities and deadlines in a high volume work environment.
Preferred Qualifications
-
Experience with a student information system such as Banner is an asset.
-
Knowledge of government funding or awards administration.
-
Experience in recruitment.
Salary or Hourly?
Hourly
Salary
AUPE Level E - $30.49 per hour
Benefits and Compensation Information
An additional 15% of the hourly rate in lieu of vacation, statutory holidays and benefits.
About Red Deer Polytechnic
Focused on advancing the economic and social priorities of Alberta, Red Deer Polytechnic(RDP) provides more than 80 industry-relevant programs within a breadth of credentials to approximately 6,300 credit and apprenticeship students and 3,400+ learners with Continuing Education programming. With modern teaching and learning spaces, and state-of-the-art research and innovation centres in advanced manufacturing and energy innovation, the Polytechnic provides applied research opportunities, leadership in the social, economic, and cultural development of Alberta, and myriad lifelong learning opportunities.
Red Deer Polytechnic (RDP) is more than a post-secondary institution. It is a community of highly dedicated and skilled faculty, staff, learners, and partners who are making a positive impact on the world around us. Unbound by tradition, we are focused on producing the talent, solutions, and environments needed for Alberta’s economy and society to thrive.
Red Deer Polytechnic’s main campus is located on Treaty 7, Treaty 6 and Métis ancestral lands. This is where we will strive to honour and transform our relationships with one another.
Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community**.**
Posting Detail Information
Competition Number
2025-A-106
Employment Type
Term-Certain Full-Time
Number of Vacancies
1
Desired Start Date
07/15/2025
Position End Date (if term-certain)
12/31/2025
FTE
1.0
Hours of Work
8:30 a.m. to 4:30 p.m., Monday, - Friday, 35 hours per week
Open Date
07/09/2025
Close Date
07/16/2025
Open Until Filled
No
Note to Applicant
Red Deer Polytechnic fosters an inclusive learning and working environment where everyone can bring their full selves and share their unique talents. We are committed to being responsive to the evolving needs and expectations of our diverse community.
To enrich the intellectual, economic, cultural, and social development of Central Alberta, we value the contributions of individuals with diverse perspectives and experiences. We encourage applications from Indigenous persons, Black and racialized persons, women, persons with disabilities, individuals of all sexual orientations, and persons of any gender identity or expression.
Red Deer Polytechnic will provide job applicants with accommodations in accordance with the Alberta Human Rights Code. To request an accommodation, please contact Peopleandculture@rdpolytech.ca.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Special Instructions to Applicants
Strong Internal Candidate
Required Documents
-
Cover Letter
-
Resume
Optional Documents
- References Names and Contact Information
About Red Deer Polytechnic
Red Deer Polytechnic is located in Red Deer, Alberta, halfway between the major centres of Calgary and Edmonton.
Since 1964, when our story began as Red Deer College, our post-secondary institution has proudly served our students and communities. Now, as a polytechnic institution, we will continue to offer apprenticeships, certificates, degrees, micro-credentials and degrees, with expanded connections to industry, applied learning opportunities and interdisciplinary study as key features of the student experience.
We welcome you to study with us. We also welcome you to join us as a vibrant gathering place in our community. With two campuses and impressive facilities, Red Deer Polytechnic is an ideal place to learn, work, collaborate, conduct research and enjoy events.
Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community.