For the last 40 years, Source Office Furniture & Systems Ltd. has been offering the best value in high-quality office furniture throughout Canada. We pride ourselves in offering unsurpassed customer service and a collaborative team environment where every employee is a part of our success. We are a rapidly growing and dynamic company and are seeking enthusiastic and energetic individuals to join our team.

Source Office Furniture is seeking an Customer Service & Administration Representative at our Calgary, AB location. This is a full-time in-office, permanent position.

As the Customer Service & Administration Representative, you are the key to the online ordering process and administration while establishing excellent customer service by effectively responding to customer queries and requests. This role also includes the efficient monitoring and coordination of product listings online, organizing records and documentation, and working with cross functional teams in continuously improving online customer service.

We Provide:

• Fun and positive work environment
• Opportunity for professional growth
• Competitive wage: $20-$22 per hour
• 100% paid health and dental benefits plan after a successful 3-month probation, including a $250 Health Spending Account
• Employee Assistance Program (EAP)
• Employee discounts on our products

Main Responsibilities:

Online Order Administration

• Receive and complete online orders accurately and efficiently.
• Verify online orders details, ensure accuracy with Syspro orders (addresses, branches, warehouses, taxes).
• Follow our Online Order Process Manual for efficient order distribution.

Customer Service and Chat Functionality

• Guide customers through the order process as required.
• Effectively chat online with customers who ask about product and service information.
• Address or escalate customer complaints to the right department; follow up on issues to ensure resolution.
• Manage non-sales requests (service, warranty, flyers, etc.).
• Utilize other communication channels such as emails / phone calls to promptly address inquiries and requests for assistance.

Additional Responsibilities

• Coordinate to add/remove and correct products on the website.
• Help maintain support materials such as the kit component listing.
• Maintain accurate records of customer interactions, orders and requests.
• Provide general administrative support to the team as needed.
• Collaborate with cross-functional teams to improve customer service processes.
• Contribute ideas to enhance customer experiences.

Qualifications:

• High school diploma with some post-secondary education in business, operations, or logistics / supply chain.
• Experience in order fulfillment and customer facing roles utilizing chat functionality.
• Strong verbal and written communication skills is a must.
• Naturally adept at navigating computers, software, and enterprise systems such as Syspro.
• Familiarity with inventory management and order processing procedures.
• Organizational skills and attention to details.
• Customer orientation and experience in resolving complaints or interpersonal conflicts.
• Legally authorized to work in Canada.

Shift Schedule: Monday to Friday, 8:30am to 5pm.

Learn more about us at www.source.ca. Be part of Team Source now!

#INDHP

Job Types: Full-time, Permanent

Pay: $20.00-$22.00 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Paid time off
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 2 years (preferred)

Work Location: In person