Top Benefits
About the role
About YORK1:
YORK1 is a leader in environmental and industrial services, delivering sustainable waste management solutions across Ontario. With a growing fleet and strong regional presence, we are committed to safety, operational excellence, and continuous improvement. Our culture is rooted in innovation and accountability. Join a company that invests in its people and positively impacts the communities we serve.
Compensation & Benefits:
- Competitive salary based on your experience
- Health and dental coverage for yourself and your dependents
- RRSP matching to help you plan for the future Ongoing training and development to support your growth and career progression
Position Overview:
The Customer Service Representative (CSR) is responsible for delivering excellent customer service and supporting clients in managing waste disposal and recycling services. This role involves accurately inputting orders, handling customer inquiries, resolving issues, coordinating service requests, and ensuring customer satisfaction.
Key Functions & Duties:
-
Serve as the primary point of contact for customers, providing professional and courteous assistance via phone, email, or in-person interactions.
-
Respond to customer inquiries regarding waste disposal and recycling services, billing, service scheduling, and general information.
-
Provide accurate and detailed information to customers about available waste management solutions, pricing, and service options.
-
Assist customers in setting up new accounts, modifying existing service arrangements, and addressing account-related inquiries.
-
Coordinate service requests, including scheduling waste pickups, bin placements, or container exchanges, ensuring timely and efficient service.
-
Address and resolve customer complaints, concerns, or issues, escalating complex problems to appropriate departments or management as needed.
-
Maintain accurate customer records and documentation, including updating account information, service notes, and communication logs.
-
Process customer payments, invoices, and billing adjustments accurately and in accordance with company policies and procedures.
-
Collaborate with internal teams, such as operations and sales, to ensure smooth coordination of service delivery and customer requirements.
-
Stay updated on industry regulations, service offerings, and waste management best practices to provide informed and up-to-date assistance to customers.
-
Continuously seek opportunities to enhance customer satisfaction and loyalty through proactive communication, problem-solving, and personalized service.
-
Follow company guidelines and compliance requirements related to data protection, confidentiality, and privacy of customer information.
-
Maintaining a positive and professional demeanor reflects the company's values and commitment to customer satisfaction.
Required Qualifications and Skills:
-
High school diploma or equivalent; additional education or training in customer service is a plus.
-
Previous experience in customer service or a similar role, preferably in the waste management
-
Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
-
Strong customer service skills and a passion for assisting and resolving customer inquiries.
-
Active listening skills to understand customer needs and concerns and provide appropriate solutions.
-
Ability to handle multiple tasks and prioritize work in a fast-paced environment.
-
Attention to detail and accuracy in data entry and maintaining customer records.
-
Exhibit patience and the ability to handle challenging customer situations with professionalism.
-
Flexibility to adapt to changing schedules or work demands, including occasional weekends or evenings.
Why work with YORK1?
Our employees are important in helping us achieve our mission of providing exceptional service and innovative solutions through our infrastructure and environmental services to some of Ontario's largest commercial and residential projects. They are the foundation of our success and represent our greatest strength. We focus on investing in our employees through career development programs, training, and internal opportunities and advancement. We are building a culture of success you can be a part of right here and now!
About York1
At York1, we embrace a spirit of innovation and collaboration. Headquartered in Mississauga, Ontario, York1 is known as one of North America's most forward-thinking and innovative environmental companies, with a fully integrated infrastructure division. We are proudly Canadian, with a diverse, experienced workforce, and take pride in tackling the most complex challenges with quality solutions.
York1 provides environmental services to both public and private sectors, with a focus on non-hazardous solid waste management, soil remediation and beneficial reuse, and liquid waste solutions. We operate across Canada with a large presence in Southern Ontario. Our facilities and extensive fleet of collection vehicles support residential and commercial construction projects, municipal waste and recycling, and public infrastructure development. Our core values prioritize responsibility and sustainability, which is reflected in our wood recycling, scrap metal recovery, and low-carbon fuel initiatives.
Since York1’s inception, customer satisfaction has been our top priority. Our reputation has been built on finding innovative solutions for complex construction projects comprising of demolition, abatement, excavation, shoring and remediation. York1 supports growing communities with utility and 5G installation, infrastructure tunneling projects, sewer flushing and inspection services, and installation of water and sanitary distribution systems. We partner with Indigenous groups in Canada on demolition, decommissioning and rehabilitation projects and the York1 team is committed to helping our customers make responsible, safe, and cost-effective decisions.
York1 is dedicated to finding innovative ways to provide quality service. We are proud to be part of Canada’s history, growth, and development, including our involvement in iconic projects such as the excavation of the CN Tower and the construction of Toronto's Light Rail Transit. We are committed to protecting the environment and promoting a sustainable future. The waste we divert from landfills every day is fundamental to the subsequent health of our communities. At York1 we ensure all work is completed efficiently, safely, and responsibly. To learn more about our services and our dedication to quality, visit our website at York1.com.
Top Benefits
About the role
About YORK1:
YORK1 is a leader in environmental and industrial services, delivering sustainable waste management solutions across Ontario. With a growing fleet and strong regional presence, we are committed to safety, operational excellence, and continuous improvement. Our culture is rooted in innovation and accountability. Join a company that invests in its people and positively impacts the communities we serve.
Compensation & Benefits:
- Competitive salary based on your experience
- Health and dental coverage for yourself and your dependents
- RRSP matching to help you plan for the future Ongoing training and development to support your growth and career progression
Position Overview:
The Customer Service Representative (CSR) is responsible for delivering excellent customer service and supporting clients in managing waste disposal and recycling services. This role involves accurately inputting orders, handling customer inquiries, resolving issues, coordinating service requests, and ensuring customer satisfaction.
Key Functions & Duties:
-
Serve as the primary point of contact for customers, providing professional and courteous assistance via phone, email, or in-person interactions.
-
Respond to customer inquiries regarding waste disposal and recycling services, billing, service scheduling, and general information.
-
Provide accurate and detailed information to customers about available waste management solutions, pricing, and service options.
-
Assist customers in setting up new accounts, modifying existing service arrangements, and addressing account-related inquiries.
-
Coordinate service requests, including scheduling waste pickups, bin placements, or container exchanges, ensuring timely and efficient service.
-
Address and resolve customer complaints, concerns, or issues, escalating complex problems to appropriate departments or management as needed.
-
Maintain accurate customer records and documentation, including updating account information, service notes, and communication logs.
-
Process customer payments, invoices, and billing adjustments accurately and in accordance with company policies and procedures.
-
Collaborate with internal teams, such as operations and sales, to ensure smooth coordination of service delivery and customer requirements.
-
Stay updated on industry regulations, service offerings, and waste management best practices to provide informed and up-to-date assistance to customers.
-
Continuously seek opportunities to enhance customer satisfaction and loyalty through proactive communication, problem-solving, and personalized service.
-
Follow company guidelines and compliance requirements related to data protection, confidentiality, and privacy of customer information.
-
Maintaining a positive and professional demeanor reflects the company's values and commitment to customer satisfaction.
Required Qualifications and Skills:
-
High school diploma or equivalent; additional education or training in customer service is a plus.
-
Previous experience in customer service or a similar role, preferably in the waste management
-
Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
-
Strong customer service skills and a passion for assisting and resolving customer inquiries.
-
Active listening skills to understand customer needs and concerns and provide appropriate solutions.
-
Ability to handle multiple tasks and prioritize work in a fast-paced environment.
-
Attention to detail and accuracy in data entry and maintaining customer records.
-
Exhibit patience and the ability to handle challenging customer situations with professionalism.
-
Flexibility to adapt to changing schedules or work demands, including occasional weekends or evenings.
Why work with YORK1?
Our employees are important in helping us achieve our mission of providing exceptional service and innovative solutions through our infrastructure and environmental services to some of Ontario's largest commercial and residential projects. They are the foundation of our success and represent our greatest strength. We focus on investing in our employees through career development programs, training, and internal opportunities and advancement. We are building a culture of success you can be a part of right here and now!
About York1
At York1, we embrace a spirit of innovation and collaboration. Headquartered in Mississauga, Ontario, York1 is known as one of North America's most forward-thinking and innovative environmental companies, with a fully integrated infrastructure division. We are proudly Canadian, with a diverse, experienced workforce, and take pride in tackling the most complex challenges with quality solutions.
York1 provides environmental services to both public and private sectors, with a focus on non-hazardous solid waste management, soil remediation and beneficial reuse, and liquid waste solutions. We operate across Canada with a large presence in Southern Ontario. Our facilities and extensive fleet of collection vehicles support residential and commercial construction projects, municipal waste and recycling, and public infrastructure development. Our core values prioritize responsibility and sustainability, which is reflected in our wood recycling, scrap metal recovery, and low-carbon fuel initiatives.
Since York1’s inception, customer satisfaction has been our top priority. Our reputation has been built on finding innovative solutions for complex construction projects comprising of demolition, abatement, excavation, shoring and remediation. York1 supports growing communities with utility and 5G installation, infrastructure tunneling projects, sewer flushing and inspection services, and installation of water and sanitary distribution systems. We partner with Indigenous groups in Canada on demolition, decommissioning and rehabilitation projects and the York1 team is committed to helping our customers make responsible, safe, and cost-effective decisions.
York1 is dedicated to finding innovative ways to provide quality service. We are proud to be part of Canada’s history, growth, and development, including our involvement in iconic projects such as the excavation of the CN Tower and the construction of Toronto's Light Rail Transit. We are committed to protecting the environment and promoting a sustainable future. The waste we divert from landfills every day is fundamental to the subsequent health of our communities. At York1 we ensure all work is completed efficiently, safely, and responsibly. To learn more about our services and our dedication to quality, visit our website at York1.com.