Administrative Assistant/Billing Specialist
Top Benefits
About the role
Join Our Team at Roughley Insurance Brokers Ltd.
About Us
Roughley Insurance Brokers Ltd. was founded on September 8, 1945, by Harold G. Roughley and has been proudly serving the Durham Region ever since. With offices in Oshawa, Bowmanville, and Port Perry, we have deep roots in the community and are proud to be family-owned and operated for nearly 80 years.
At Roughley, we believe that:
- People want to do business with those they like and trust
- Clients deserve a higher standard of care—and an advocate when it matters most
- A client referral is the highest form of achievement
- The client experience is the most important aspect of insurance
We are proud to be a family-friendly workplace that understands the importance of work-life balance, flexibility, and mutual support. Whether you're building your career or raising a family, you’ll be part of a team that genuinely cares.
Our vision is to be a beacon of trust and integrity in the communities we serve—helping people navigate life’s uncertainties with confidence, clarity, and compassion. We don’t just provide insurance—we build lasting relationships.
The Opportunity
We’re looking for a highly personable and detail-oriented administrative professional to join our team and help us deliver the outstanding client experience we’re known for.
Key Responsibilities
- Answer incoming calls as part of our receptionist team
- Review insurance policies and payment schedules
- Assist producers in ensuring policies remain active and in good standing
- Follow up on insurer requests and inquiries
- Support the finance team with administrative duties
- Assist with other tasks as needed
What We’re Looking For
- Minimum 2 years’ experience in an administrative or customer service role
- Excellent written and verbal communication skills
- Comfortable interacting with clients in person
- Strong organizational skills with exceptional attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- A positive attitude and strong work ethic
- Insurance knowledge is an asset but not required
Schedule
- Monday to Friday, 9:00 AM – 4:30 PM
- Location: Oshawa Head Office
Compensation & Perks
- Salary range: $30,000 – $40,000
- Health Benefits (Medical & Dental)
- Paid Vacation & Wellness Days
- Birthday Off
- $200 Annual Wellness Bursary
- Paid Volunteer Day to give back to the community
- Friends & Family Bonus Program
- Casual Dress Code
- Team Events and a welcoming, supportive environment
- A family-first culture that respects your personal life and commitments
Community Involvement
We’re deeply committed to giving back to the communities that have supported us for generations. Some of the local organizations we proudly support include:
- Canadian Blood Services
- Ride for Dad
- Run for the Cure
- Alzheimer Society of Durham Region
- Feed the Need in Durham
- Simcoe Hall Settlement House
About Roughley Insurance Brokers Ltd.
H.G. Roughley Limited was founded on September 18, 1945, and from the very beginning the brokerage established itself as a valuable and valued member of the Durham Region community.
Harold Roughley founded his brokerage on the following principles:
People want to do business with people they like and trust.
Clients need someone to speak for them during the claims process.
A client referral is the highest standard of achievement.
Over 65 years later, the team at Roughley Insurance Brokers Ltd., led by Harold's son Jim Roughley and owner/broker Grant Musselman, continues to offer the residents and businesses of the Durham Region in Ontario an unsurpassed level of service and support.
This commitment to excellence in all aspects of the business is defined by a promise that we call The Roughley Advantage:
ASSESS – I listen and ask questions to learn the specific needs of my customer.
ADVISE – I offer our best solutions based on the unique needs and wants of my customer.
ADVOCATE – I act on behalf of my customers to ensure that their issues are resolved quickly, efficiently and fairly.
Whether you need Personal Insurance (home or auto), Commercial Insurance (general business, commercial property or auto, D&O, E&O), or Speciality Insurance (aviation, special events, agri-business), the team at Roughley insurance has the experience you need to manage your insurance risks and your insurance investment.
Call or visit us online to learn more about how YOU can get The Roughley Advantage working for you.
Administrative Assistant/Billing Specialist
Top Benefits
About the role
Join Our Team at Roughley Insurance Brokers Ltd.
About Us
Roughley Insurance Brokers Ltd. was founded on September 8, 1945, by Harold G. Roughley and has been proudly serving the Durham Region ever since. With offices in Oshawa, Bowmanville, and Port Perry, we have deep roots in the community and are proud to be family-owned and operated for nearly 80 years.
At Roughley, we believe that:
- People want to do business with those they like and trust
- Clients deserve a higher standard of care—and an advocate when it matters most
- A client referral is the highest form of achievement
- The client experience is the most important aspect of insurance
We are proud to be a family-friendly workplace that understands the importance of work-life balance, flexibility, and mutual support. Whether you're building your career or raising a family, you’ll be part of a team that genuinely cares.
Our vision is to be a beacon of trust and integrity in the communities we serve—helping people navigate life’s uncertainties with confidence, clarity, and compassion. We don’t just provide insurance—we build lasting relationships.
The Opportunity
We’re looking for a highly personable and detail-oriented administrative professional to join our team and help us deliver the outstanding client experience we’re known for.
Key Responsibilities
- Answer incoming calls as part of our receptionist team
- Review insurance policies and payment schedules
- Assist producers in ensuring policies remain active and in good standing
- Follow up on insurer requests and inquiries
- Support the finance team with administrative duties
- Assist with other tasks as needed
What We’re Looking For
- Minimum 2 years’ experience in an administrative or customer service role
- Excellent written and verbal communication skills
- Comfortable interacting with clients in person
- Strong organizational skills with exceptional attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- A positive attitude and strong work ethic
- Insurance knowledge is an asset but not required
Schedule
- Monday to Friday, 9:00 AM – 4:30 PM
- Location: Oshawa Head Office
Compensation & Perks
- Salary range: $30,000 – $40,000
- Health Benefits (Medical & Dental)
- Paid Vacation & Wellness Days
- Birthday Off
- $200 Annual Wellness Bursary
- Paid Volunteer Day to give back to the community
- Friends & Family Bonus Program
- Casual Dress Code
- Team Events and a welcoming, supportive environment
- A family-first culture that respects your personal life and commitments
Community Involvement
We’re deeply committed to giving back to the communities that have supported us for generations. Some of the local organizations we proudly support include:
- Canadian Blood Services
- Ride for Dad
- Run for the Cure
- Alzheimer Society of Durham Region
- Feed the Need in Durham
- Simcoe Hall Settlement House
About Roughley Insurance Brokers Ltd.
H.G. Roughley Limited was founded on September 18, 1945, and from the very beginning the brokerage established itself as a valuable and valued member of the Durham Region community.
Harold Roughley founded his brokerage on the following principles:
People want to do business with people they like and trust.
Clients need someone to speak for them during the claims process.
A client referral is the highest standard of achievement.
Over 65 years later, the team at Roughley Insurance Brokers Ltd., led by Harold's son Jim Roughley and owner/broker Grant Musselman, continues to offer the residents and businesses of the Durham Region in Ontario an unsurpassed level of service and support.
This commitment to excellence in all aspects of the business is defined by a promise that we call The Roughley Advantage:
ASSESS – I listen and ask questions to learn the specific needs of my customer.
ADVISE – I offer our best solutions based on the unique needs and wants of my customer.
ADVOCATE – I act on behalf of my customers to ensure that their issues are resolved quickly, efficiently and fairly.
Whether you need Personal Insurance (home or auto), Commercial Insurance (general business, commercial property or auto, D&O, E&O), or Speciality Insurance (aviation, special events, agri-business), the team at Roughley insurance has the experience you need to manage your insurance risks and your insurance investment.
Call or visit us online to learn more about how YOU can get The Roughley Advantage working for you.