Top Benefits
About the role
Jerome D. Taylor Chevrolet Cadillac Limited has an immediate requirement for an experienced Service Consultant to join our successful dealership in Kingston, Ontario. In this key role, you will be responsible for promptly greeting customers in a friendly and professional manner and determining their service or repair needs, recommending maintenance, diagnostic, and repair services to satisfy these needs, and guiding the customer through the entire process to ensure a high level of customer satisfaction.
What we offer:
-
Busy shop looking for Top performing Service Consultant
-
Family-owned Shop
-
Learn as you grow environment
-
Paid manufacturing training
-
Monday to Friday
-
Group Insurance
-
Earn monthly bonuses
Responsibilities include:
-
Scheduling service appointments
-
Opening work orders and describing clearly and accurately the specific customer problems and needs
-
Recommending and explaining the nature of the required automotive maintenance and repairs to the customer
-
Securing agreement from customer before repairs, outlining cost estimate and approximate time when vehicle's work will be completed
-
Communicating frequently and effectively with Service Technicians to obtain information on needed vehicle repairs
-
Keeping customer informed of the repair progress and communicating the need for additional work when needed
-
Explaining warranty policies and factory-recommended maintenance schedules to customer
-
Staying up to date on technical and performance information on all vehicles serviced by the dealership
-
Encouraging vehicle service and maintenance by advising customers on the care of their cars and the value of maintaining their vehicles.
-
Handling customer inquiries and complaints in a timely and effective manner
Qualifications:
-
Minimum 1-year related customer service experience an asset
-
Post-Secondary diploma or equivalent related experience
-
Previous working experience as a Service Advisor or Appointment Coordinator in an automotive dealership would be an asset
-
Basic mechanical and automotive product knowledge • Ability to communicate technical information in a manner that customers understand
-
Excellent computer skills. Knowledge of related in-house dealership computer systems an asset
-
Highly effective listening, communication and customer service skills
-
Thrives in a fast-paced environment, working well under pressure
-
Excellent organization and multi-tasking abilities. Detail oriented
-
Team player but also able to work independently
-
G class driver’s license with a clean driver’s abstract report
Job Types: Full-time, Permanent
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Experience:
- Service Advisor: 1 year (preferred)
Work Location: In person
About Taylor AutoMall
Jerome Taylor arrived in Kingston in 1963 and at the age of 27 would be the youngest ever in Canada to own a dealership without benefit of family connections. He had been presented with an opportunity to take over an existing Chrysler dealership. The business was floundering, but Jerome implemented a strategy of very hard work and a complete focus on the Customer (Guest). Within three months, the dealership was back on track and Jerome never looked back. By 1967, it was necessary to expand the business. A new location was found at 1429 Princess Street and Kingston Dodge Chrysler was opened, where it still stands today.
The business continued to grow and prosper and in 1979, Jerome decided it was time to make a change. With all of the turmoil that Chrysler was experiencing, Jerome took a completely new direction and purchased a GM dealership deep in the city core. It was reintroduced as Taylor Chev Olds Cadillac and was an instant winner. Along with his other business, Limestone Auto Body the Taylor automotive landscape was now a complete package.
Phenomenal success ensued and again in 1988 the need to expand became evident. Jerome Taylor opted to purchase property situated at the corner of Princess Street and Centennial Drive. The brand new Taylor Auto Mall was born. A modern, sleek design gave an airy, open atmosphere complete with a restaurant and lush gardens. The booming business added a Saturn dealership in 1991 that operated until 2009 when the Saturn Brand ceased to exist.
Jerome's son, Jason came on board in 1995 after completing a Bachelor of Commerce Degree from Dalhousie University. After two years of managing Saturn of Kingston, Jason was appointed Director of Operations in 1997 and oversaw all aspects of the business. The unexpected and sudden passing of Taylor in 2006 was a dark day for his family and his employees. Today, Jason maintains the tradition and philosophy his father so successfully engineered in the business.
Top Benefits
About the role
Jerome D. Taylor Chevrolet Cadillac Limited has an immediate requirement for an experienced Service Consultant to join our successful dealership in Kingston, Ontario. In this key role, you will be responsible for promptly greeting customers in a friendly and professional manner and determining their service or repair needs, recommending maintenance, diagnostic, and repair services to satisfy these needs, and guiding the customer through the entire process to ensure a high level of customer satisfaction.
What we offer:
-
Busy shop looking for Top performing Service Consultant
-
Family-owned Shop
-
Learn as you grow environment
-
Paid manufacturing training
-
Monday to Friday
-
Group Insurance
-
Earn monthly bonuses
Responsibilities include:
-
Scheduling service appointments
-
Opening work orders and describing clearly and accurately the specific customer problems and needs
-
Recommending and explaining the nature of the required automotive maintenance and repairs to the customer
-
Securing agreement from customer before repairs, outlining cost estimate and approximate time when vehicle's work will be completed
-
Communicating frequently and effectively with Service Technicians to obtain information on needed vehicle repairs
-
Keeping customer informed of the repair progress and communicating the need for additional work when needed
-
Explaining warranty policies and factory-recommended maintenance schedules to customer
-
Staying up to date on technical and performance information on all vehicles serviced by the dealership
-
Encouraging vehicle service and maintenance by advising customers on the care of their cars and the value of maintaining their vehicles.
-
Handling customer inquiries and complaints in a timely and effective manner
Qualifications:
-
Minimum 1-year related customer service experience an asset
-
Post-Secondary diploma or equivalent related experience
-
Previous working experience as a Service Advisor or Appointment Coordinator in an automotive dealership would be an asset
-
Basic mechanical and automotive product knowledge • Ability to communicate technical information in a manner that customers understand
-
Excellent computer skills. Knowledge of related in-house dealership computer systems an asset
-
Highly effective listening, communication and customer service skills
-
Thrives in a fast-paced environment, working well under pressure
-
Excellent organization and multi-tasking abilities. Detail oriented
-
Team player but also able to work independently
-
G class driver’s license with a clean driver’s abstract report
Job Types: Full-time, Permanent
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Experience:
- Service Advisor: 1 year (preferred)
Work Location: In person
About Taylor AutoMall
Jerome Taylor arrived in Kingston in 1963 and at the age of 27 would be the youngest ever in Canada to own a dealership without benefit of family connections. He had been presented with an opportunity to take over an existing Chrysler dealership. The business was floundering, but Jerome implemented a strategy of very hard work and a complete focus on the Customer (Guest). Within three months, the dealership was back on track and Jerome never looked back. By 1967, it was necessary to expand the business. A new location was found at 1429 Princess Street and Kingston Dodge Chrysler was opened, where it still stands today.
The business continued to grow and prosper and in 1979, Jerome decided it was time to make a change. With all of the turmoil that Chrysler was experiencing, Jerome took a completely new direction and purchased a GM dealership deep in the city core. It was reintroduced as Taylor Chev Olds Cadillac and was an instant winner. Along with his other business, Limestone Auto Body the Taylor automotive landscape was now a complete package.
Phenomenal success ensued and again in 1988 the need to expand became evident. Jerome Taylor opted to purchase property situated at the corner of Princess Street and Centennial Drive. The brand new Taylor Auto Mall was born. A modern, sleek design gave an airy, open atmosphere complete with a restaurant and lush gardens. The booming business added a Saturn dealership in 1991 that operated until 2009 when the Saturn Brand ceased to exist.
Jerome's son, Jason came on board in 1995 after completing a Bachelor of Commerce Degree from Dalhousie University. After two years of managing Saturn of Kingston, Jason was appointed Director of Operations in 1997 and oversaw all aspects of the business. The unexpected and sudden passing of Taylor in 2006 was a dark day for his family and his employees. Today, Jason maintains the tradition and philosophy his father so successfully engineered in the business.