About the role
We are currently seeking a highly skilled and professional Complaints Officer to join our team and contribute to our commitment to consumer protection and fair industry practices.
Position Summary
The Complaints Officer is responsible for managing and assessing complaints received against licensed individuals. This includes reviewing cases for jurisdiction, analyzing the nature and severity of complaints, and recommending appropriate actions, including investigation or resolution. The successful candidate will be an excellent communicator, highly organized, and possess strong analytical judgment.
Key Responsibilities
- Receive, review, and triage incoming complaints to determine jurisdiction and potential regulatory concerns.
- Assess and resolve lower-risk complaints where appropriate or escalate for investigation.
- Prepare documentation including complaint summaries, findings, and internal authorizations for investigative action.
- Maintain accurate and up-to-date records in case management systems.
- Prepare monthly statistical reports and assist with regulatory compliance tracking.
- Collaborate with compliance and legal teams as required.
- Identify opportunities for process and policy improvements.
- Stay up to date on changes in industry regulations, standards, and ethical expectations.
Qualifications
-
Education: Degree or diploma in law, public administration, insurance, communications, business, or a related field.
-
Experience:
- 5–7 years in the insurance or regulatory sector
- Minimum of 3 years handling complaints, compliance issues, or complex client service matters.
- RIBO Certified
-
Skills:
- Outstanding communication skills (written and verbal).
- Strong analytical thinking and attention to detail.
- Ability to handle sensitive information with discretion and integrity.
- Proficiency in Microsoft Office, including SharePoint or similar document management systems.
- Comfortable working in a high-volume, deadline-driven environment.
Preferred Attributes
- Experience in a regulated environment or with professional conduct investigations.
- Familiarity with administrative law, codes of conduct, or licensing frameworks.
- Ability to manage conflict with professionalism and impartiality.
#stoney_creek
About TEEMA
Since our establishment in 2008, TEEMA has been at the forefront of revolutionizing the staffing industry. We take immense pride in serving over 1,200 clients spanning Canada, the United States, and international markets, specializing in delivering comprehensive staffing solutions. Our offerings, ranging from contract and temporary placements to payroll, permanent, and executive staffing, cater to various verticals, including Information Technology, Engineering, and Healthcare.
What sets TEEMA apart is our unwavering commitment to providing exceptional service tailored to the unique needs of our clients and consultants. Unshackled by the internal constraints of traditional agencies, we approach staffing with unparalleled flexibility and innovation.
Here's the kicker – our model works! Over 96% of our customers choose TEEMA for repeat business. We're proud recipients of Manage HR's Top Temp Staffing Service Provider 2023, and our team comprises 275+ thriving Recruitment Professionals.
Discover the TEEMA difference today. Reach out and experience staffing solutions that transcend the ordinary. #TEEMA #LiveBetter
About the role
We are currently seeking a highly skilled and professional Complaints Officer to join our team and contribute to our commitment to consumer protection and fair industry practices.
Position Summary
The Complaints Officer is responsible for managing and assessing complaints received against licensed individuals. This includes reviewing cases for jurisdiction, analyzing the nature and severity of complaints, and recommending appropriate actions, including investigation or resolution. The successful candidate will be an excellent communicator, highly organized, and possess strong analytical judgment.
Key Responsibilities
- Receive, review, and triage incoming complaints to determine jurisdiction and potential regulatory concerns.
- Assess and resolve lower-risk complaints where appropriate or escalate for investigation.
- Prepare documentation including complaint summaries, findings, and internal authorizations for investigative action.
- Maintain accurate and up-to-date records in case management systems.
- Prepare monthly statistical reports and assist with regulatory compliance tracking.
- Collaborate with compliance and legal teams as required.
- Identify opportunities for process and policy improvements.
- Stay up to date on changes in industry regulations, standards, and ethical expectations.
Qualifications
-
Education: Degree or diploma in law, public administration, insurance, communications, business, or a related field.
-
Experience:
- 5–7 years in the insurance or regulatory sector
- Minimum of 3 years handling complaints, compliance issues, or complex client service matters.
- RIBO Certified
-
Skills:
- Outstanding communication skills (written and verbal).
- Strong analytical thinking and attention to detail.
- Ability to handle sensitive information with discretion and integrity.
- Proficiency in Microsoft Office, including SharePoint or similar document management systems.
- Comfortable working in a high-volume, deadline-driven environment.
Preferred Attributes
- Experience in a regulated environment or with professional conduct investigations.
- Familiarity with administrative law, codes of conduct, or licensing frameworks.
- Ability to manage conflict with professionalism and impartiality.
#stoney_creek
About TEEMA
Since our establishment in 2008, TEEMA has been at the forefront of revolutionizing the staffing industry. We take immense pride in serving over 1,200 clients spanning Canada, the United States, and international markets, specializing in delivering comprehensive staffing solutions. Our offerings, ranging from contract and temporary placements to payroll, permanent, and executive staffing, cater to various verticals, including Information Technology, Engineering, and Healthcare.
What sets TEEMA apart is our unwavering commitment to providing exceptional service tailored to the unique needs of our clients and consultants. Unshackled by the internal constraints of traditional agencies, we approach staffing with unparalleled flexibility and innovation.
Here's the kicker – our model works! Over 96% of our customers choose TEEMA for repeat business. We're proud recipients of Manage HR's Top Temp Staffing Service Provider 2023, and our team comprises 275+ thriving Recruitment Professionals.
Discover the TEEMA difference today. Reach out and experience staffing solutions that transcend the ordinary. #TEEMA #LiveBetter