Haycor Computer Solutions is a forward-thinking IT Managed Services firm where every client receives top quality individual services as our strength lies in customizing to our clients’ needs and requirements. Our suite of services includes cloud computing, cyber security, disaster recovery and of course Managed IT Services. Our partners include Lenovo, Datto, Dell, Microsoft, Pax8, VMWare and many more.

This role requires someone who is outgoing, has excellent communication skills, enjoys working with a successful team, and thrives working in a fast-paced environment. Successful candidates will have strong interpersonal skills, a confident presence, adept logical troubleshooting, testing experience, task management skills, and root cause analysis abilities.

IT Technician - Managed Services

Design, implement, troubleshoot, analyze, and maintain the IT Infrastructure of our customer environments; including network connectivity, Windows server administration, virtualization, performance tuning, backup and recovery. Relies on experience and judgment to plan and accomplish goals.

Our next team member will be responsible to:

• Provide full support to end users for all their IT issues, service/change requests over the phone, email or onsite as required
• Install and configure hardware and software components
• Set up, configure, client devices, user accounts, printers, VoIP, etc.
• Install physical hardware and wiring as required
• Liaise with all levels of IT support as required, determine solutions and appropriate responses
• Client relationship management and the ability to respond to complex IT requirements.
• Escalate requests to higher level support as required
• Assist in the process of transferring knowledge of contract requirements and service delivery components to other team members.
• Document workarounds and solutions, and update the IT knowledgebase
• Assist with help desk and escalations as needed.
• Heavily use the ticketing system and remote monitoring and management system as well as other vendor portals to manage the client environments.
• Enjoy working within a fast paced, multi-tasking team environment.

Must Haves:

• Minimum of 2-3 years’ experience in computer and network support.
• Microsoft Azure / M365 experience
• Excellent documentation and writing skills
• Strong interpersonal skills
• Passion for teamwork, problem solving, and exceptional customer service
• Must be well-spoken, organized, detail-oriented, dependable, and flexible
• A valid Ontario Driver’s License and access to a reliable vehicle

Desired Skills:

• MS Azure Certification
• MS M365 Certification
• SonicWall experience
• Datto Backup experience
• Automation and PowerShell experience
• MSP experience

Haycor Systems & Tools:

• Web services
• PSA, RMM, Document Management Portal
• Azure
• Client Portal
• VoIP solution provider
• Backup & Disaster Recovery Portals
• Dark web Monitoring
• Enhanced e-mail security solutions

Success looks like:

• Superior customer satisfaction
• Daily work is done on time and within scope
• All client documentation is maintained and up to date as changes are made
• Service tickets are attended to and closed within SLA’s
• Tickets do not require rework done
• Ticket resolutions are documented
• Being an excellent team player

PLEASE NOTE - This position offers a mixture of on-site work at our company as well as travel to client sites required.

Job Types: Full-time, Permanent

Pay: $55,000.00-$60,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Vision care

Schedule:

• Day shift

Experience:

• MSP: 1 year (preferred)
• Technical Support: 2 years (required)

Licence/Certification:

• Ontario Driver's License and access to a reliable vehicle (required)

Work Location: In person