Top Benefits
About the role
Highlights of the job
If you have
enviable organizational skills and
effectively communicate across teams and with customers,
this may be your next role. We’re looking for a permanent, full-time Coordinator,
Communications
who will join EPCOR’s Communications & Public Engagement team. Based at our Rossdale location in Edmonton, AB, this
administrative position s
upport
s
our Water Services business unit
,
playing a direct role in enhancing the knowledge and experience of customers and
in promoting
the work of Team EPCOR.
About the Role
This position provides administrative support
associated with customer and employee communications
, such as:
-
Day-to-day tasks, from meeting organization
and data entry to invoice
processing
-
Contribut
ing
to the execution of communication campaigns
, from
directly engaging with
customers and partners to supporting sponsorship activations
-
Monitor
ing
and us
ing
shared communication tools and platforms to ensure strong service for internal and external customers
What you’d be responsible for
-
Support
ing
daily
administrative tasks
from meeting organization to
ordering supplies
.
-
Coordinat
ing
the business’ participation in community and campaign-related events
, including occasionally representing EPCOR
to promote and share information about initiatives, programs and projects
.
-
Help
ing
organize and execute employee events and engagement activities
.
-
Follow
ing
process to capture
,
manage
and report on
customer interactions
in the appropriate database
.
-
Collaborat
ing
with senior-level team members and applicable groups across EPCOR to
respond to
external inquiries, ensuring
positive and timely interactions
.
-
Develop
ing
high-quality written communications for
customer
and employee communications
.
-
Coordinat
ing
email communications and the distribution of materials across Water Services sites
.
-
Oversee
ing
shared communications vehicles to ensure optimal response times
.
-
Coordinat
ing
the receipt, tracking and
payment of invoices
within prescribed timelines.
-
Process
ing
and validat
ing
applications and payments for
community
program
s
.
-
Support
ing
other communications
task
s
,
as assigned
.
-
Demonstrat
ing
a high performance, high discipline, safe, accountable, focused, innovative and achievement-oriented, easy to do business with manner of working
.
What’s required to be successful
- A high school diploma (Grade 12), GED, or an equivalent level of secondary education.
- Certification or formal training in Communications or a related field is considered an asset.
- Minimum of 3 years of relevant experience in roles involving administrative responsibilities, with demonstrated strengths in communication and organization.
- Excellent written and verbal communication skills, with a strong commitment to delivering outstanding customer service.
- Proven experience in coordinating logistics and executing events.
- Proficiency in managing customer records and utilizing stakeholder tracking and reporting tools, such as Borealis.
- Advanced computer skills, including proficiency in the following applications:
- Microsoft Office Suite (Outlook, Teams, Word, PowerPoint)
- Oracle
- SharePoint and intranet content management
- Customer databases and corporate social responsibility/relationship management platforms
- Demonstrated resourcefulness in understanding operational processes and the utility sector.
- Strong decision-making and problem-solving abilities, with meticulous attention to detail and the capacity to manage multiple deliverables under tight deadlines.
Other important facts about this job
On Team EPCOR, we believe that acknowledging the unique needs, perspectives and potential of all our team members makes this a great place to work. As diverse individuals, most of us work differently – we have varying needs when it comes to how we work best, the
level of flexibility we require
and how we communicate and collaborate with those around us. The Where We Work Program allows us to define a future of work that is more flexible, inclusive and rewarding – empowering you to work in a way that fits both your needs and the needs of your team. If the successful candidate is interested, they
may
have the option to participate in the hybrid Where We Work program
if they
meet the eligibility requirements
.
Jurisdiction: CSU 52
Class: A3
Wage:
starting at
$33.21
-
Final wage placement will be determined at the time of selection and is based on a combination of factors as outlined in the Collective
Agreement
may be found online.
Hours of work: 8 hours per day, 5 days a week, Monday to Friday.
-
Please note
:
Due to the nature of the role, overtime may be required on occasion.
Work Location: Rossdale Water Treatment Plant
EPCOR Employees
are
encouraged to apply using their '@epcor.com' email address to ensure proper consideration of internal seniority.
Learn more about
Working at EPCOR
!
Follow us on
,
X ,
Glassdoor
or
!
Please note the following information:
-
A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
-
If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks
is
required. Some EPCOR positions require an enhanced level of
background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
-
A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
-
To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.
Follow us on LinkedIn, Twitter or Facebook!
About EPCOR
Clean water, reliable electricity, drainage services and natural gas are at the heart of what we do. With a rich 125-year history, EPCOR has ambitions to be one of North America’s premier providers of essential services, and we have the top employer and sustainability awards to prove it. If you’re looking for new opportunities, people who care and work that matters, apply today!
Top Benefits
About the role
Highlights of the job
If you have
enviable organizational skills and
effectively communicate across teams and with customers,
this may be your next role. We’re looking for a permanent, full-time Coordinator,
Communications
who will join EPCOR’s Communications & Public Engagement team. Based at our Rossdale location in Edmonton, AB, this
administrative position s
upport
s
our Water Services business unit
,
playing a direct role in enhancing the knowledge and experience of customers and
in promoting
the work of Team EPCOR.
About the Role
This position provides administrative support
associated with customer and employee communications
, such as:
-
Day-to-day tasks, from meeting organization
and data entry to invoice
processing
-
Contribut
ing
to the execution of communication campaigns
, from
directly engaging with
customers and partners to supporting sponsorship activations
-
Monitor
ing
and us
ing
shared communication tools and platforms to ensure strong service for internal and external customers
What you’d be responsible for
-
Support
ing
daily
administrative tasks
from meeting organization to
ordering supplies
.
-
Coordinat
ing
the business’ participation in community and campaign-related events
, including occasionally representing EPCOR
to promote and share information about initiatives, programs and projects
.
-
Help
ing
organize and execute employee events and engagement activities
.
-
Follow
ing
process to capture
,
manage
and report on
customer interactions
in the appropriate database
.
-
Collaborat
ing
with senior-level team members and applicable groups across EPCOR to
respond to
external inquiries, ensuring
positive and timely interactions
.
-
Develop
ing
high-quality written communications for
customer
and employee communications
.
-
Coordinat
ing
email communications and the distribution of materials across Water Services sites
.
-
Oversee
ing
shared communications vehicles to ensure optimal response times
.
-
Coordinat
ing
the receipt, tracking and
payment of invoices
within prescribed timelines.
-
Process
ing
and validat
ing
applications and payments for
community
program
s
.
-
Support
ing
other communications
task
s
,
as assigned
.
-
Demonstrat
ing
a high performance, high discipline, safe, accountable, focused, innovative and achievement-oriented, easy to do business with manner of working
.
What’s required to be successful
- A high school diploma (Grade 12), GED, or an equivalent level of secondary education.
- Certification or formal training in Communications or a related field is considered an asset.
- Minimum of 3 years of relevant experience in roles involving administrative responsibilities, with demonstrated strengths in communication and organization.
- Excellent written and verbal communication skills, with a strong commitment to delivering outstanding customer service.
- Proven experience in coordinating logistics and executing events.
- Proficiency in managing customer records and utilizing stakeholder tracking and reporting tools, such as Borealis.
- Advanced computer skills, including proficiency in the following applications:
- Microsoft Office Suite (Outlook, Teams, Word, PowerPoint)
- Oracle
- SharePoint and intranet content management
- Customer databases and corporate social responsibility/relationship management platforms
- Demonstrated resourcefulness in understanding operational processes and the utility sector.
- Strong decision-making and problem-solving abilities, with meticulous attention to detail and the capacity to manage multiple deliverables under tight deadlines.
Other important facts about this job
On Team EPCOR, we believe that acknowledging the unique needs, perspectives and potential of all our team members makes this a great place to work. As diverse individuals, most of us work differently – we have varying needs when it comes to how we work best, the
level of flexibility we require
and how we communicate and collaborate with those around us. The Where We Work Program allows us to define a future of work that is more flexible, inclusive and rewarding – empowering you to work in a way that fits both your needs and the needs of your team. If the successful candidate is interested, they
may
have the option to participate in the hybrid Where We Work program
if they
meet the eligibility requirements
.
Jurisdiction: CSU 52
Class: A3
Wage:
starting at
$33.21
-
Final wage placement will be determined at the time of selection and is based on a combination of factors as outlined in the Collective
Agreement
may be found online.
Hours of work: 8 hours per day, 5 days a week, Monday to Friday.
-
Please note
:
Due to the nature of the role, overtime may be required on occasion.
Work Location: Rossdale Water Treatment Plant
EPCOR Employees
are
encouraged to apply using their '@epcor.com' email address to ensure proper consideration of internal seniority.
Learn more about
Working at EPCOR
!
Follow us on
,
X ,
Glassdoor
or
!
Please note the following information:
-
A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
-
If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks
is
required. Some EPCOR positions require an enhanced level of
background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
-
A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
-
To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.
Follow us on LinkedIn, Twitter or Facebook!
About EPCOR
Clean water, reliable electricity, drainage services and natural gas are at the heart of what we do. With a rich 125-year history, EPCOR has ambitions to be one of North America’s premier providers of essential services, and we have the top employer and sustainability awards to prove it. If you’re looking for new opportunities, people who care and work that matters, apply today!