We are looking for Service Appointment Coordinator who can offer a service that exceeds customer expectations for our Ford dealership.

General Responsibilities:

• Schedule service appointments via phone or internet
• Assist in maintaining and update and file customer and vehicle database
• Respond to customer needs and assist Service Advisors in communicating vehicle problems
• Contact customers daily to confirm upcoming appointments
• Receive and answer company email
• Follow-up with customers who miss scheduled appointments
• Maintain regular customer follow-up regarding quality of service after repairs are made
• Answering service phones; maintain a pleasant telephone manner and assist customers as required
• Assist Advisors in updating customers on the vehicle status and notifying them promptly when their vehicle is ready;
• Supports cashier functions of receiving and verifying payments
• Support Special Order Parts and parts list when necessary.
• Promote manufacturers products and accessories to enhance sales and customer service.
• Maintain reference material for customer inquiries.

Job Types: Full-time, Permanent

Pay: $19.00-$22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• Wellness program

Schedule:

• Day shift

Work Location: In person