Location : Sudbury, Ontario or Northeastern Ontario — must reside in one of the nine participating Family Health Team (FHT) communities

Worksite : In-person with travel to partner locations

Employment : Permanent, Full-Time

Salary Range: $69,997-$80,076

Benefits: HOOPP Pension and extended health benefits

Application Deadline : August 8, 2025

Apply To : Meghan Peters, mpeters@yourfamilyhealthteam.com

Job Purpose

The City of Lakes FHT is recruiting a dynamic Quality Improvement Decision Support Specialist (QIDSS) to catalyze positive transformation across nine Family Health Teams in Northeastern Ontario. This role blends data analytics , change management , quality improvement, leadership, and digital health to enhance patient care delivery within Northeastern Ontario.

Family Health Team partnerships are located throughout: Manitoulin Island, Espanola, North Shores, West Nipissing, Powassan, Parry Sound and Sudbury.

What We Value

If you’re a forward-thinker ready to lead systemic improvements and collaborate meaningfully with family health teams—this is the role for you.

Key Duties & Responsibilities

 Quality Improvement & Planning

• Develop and implement annual Quality Improvement Plans (QIPs) , collaborating with Executive Directors and primary care teams
• Lead/support QI projects and digital health initiatives like eReferrals , online appointment booking systems, and AI Scribes
• Facilitate performance improvement targets for service, quality, and operational efficiency
• Support Annual Operating Plan development with program indicators and evaluation methods

Data Management & Reporting

• Provide guidance to team, executive director and health care providers on data interpretation and application in clinical practice
• Act as a subject matter expert on data standardization and quality
• Enhance data integrity, access, and comparability across FHTs
• Develop and distribute user-friendly reports for performance monitoring and evaluation
• Maintain communication with EMR providers and uphold strong documentation protocols
• Complete regular reporting requirements for internal and external use including reports for Ontario Health

Coordination & Collaboration

• Conduct in-person evaluations of each FHT’s QI needs
• Foster knowledge-sharing across teams and with provincial-level QIDSS colleagues
• Attend quarterly partnership meetings and support the development of shared workplans
• Champion the value of data-driven improvement and patient-centered care within the network
• Actively engage with Ontario Health, HQO, OHT, and AFHTO initiatives

Qualifications

• Post-Secondary Degree
• Experience in health administration and planning, health informatics, information management, business, or health care technology would be an asset
• Understanding of primary care and multidisciplinary team-based approaches to health care delivery;
• Experience in health sector data management, working with electronic medical records and quality improvement initiatives;
• Experience in developing and generating user-friendly reports;
• Essential skills include problem solving, time and project management, interpersonal skills, analytical reasoning and communications;
• Ability to manage multiple demands and interpret and evaluate data;
• Demonstrated ability to provide individual and group training; and,
• Ability to travel by car to remote locations.

Please forward your cover letter and resume to Meghan Peters, Executive Director of the City of Lakes Family Health Team. mpeters@yourfamilyhealthteam.com

While we thank all applicants, only those under consideration will be contacted for an interview.

We are an equal opportunity employer and we celebrate diversity and are committed to creating an inclusive environment for all employees!