Part-Time Support Services Officer
About the role
Requisition #: 25-0173
Location: Brantford
Department: Community Services
Starting Rate: $21.10
Hours/Week: 24
Posting Date: Monday, June 23, 2025
Closing Date: Sunday, July 6, 2025 at 11:59 PM EST
Vacancy Type: Support Staff - Part-time Temporary
Position Summary
Temporary Part-Time Support Staff, replacement position (Immediate need to August 29, 2025, with the possibility of extension)
The Academic Upgrading department is seeking a detail-oriented and client-focused Support Services Officer to provide administrative support. The successful candidate will perform a variety of semi-routine tasks to support student services, data management, and office operations
Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department through a hybrid work arrangement, Monday to Thursday, 8:30 a.m. to 3:00 p.m., with three days on-site at the Brantford campus located at 50 Wellington Street. The Support Services Officer will be scheduled for 24 hours per week.
Responsibilities
Administrative support
- Prepare and maintain assessment packages
- Submit purchase and print orders; track and organize supplies within budget
- Maintain accurate and up-to-date student files in accordance with Ministry guidelines
- Perform general office duties including filing, copying, and inventory management
Data entry and system management
- Register students and update records in the Employment Ontario Information System – Case Management System (EOIS-CaMS)
- Enter and verify data, including milestones, learning activities, referrals, and follow-ups
- Ensure consistency between digital records and physical student files
- Close student files and notify central staff of program exits
Attendance
- Track and update attendance records
- Respond to and document student absences via phone and email
- Identify and report trends in student inquiries and attendance
Customer service and student support
- Serve as the first point of contact for phone, email, and in-person inquiries
- Provide information about assessments, registration, and program processes
- Assist students with Training Support Allowance (TSA) forms and follow-up communications
- Support orientation for new students and assist with Ministry-required documentation
Qualifications
- One-year certificate in office administration is required
- Minimum two years of related practical experience
- Proficiency in Microsoft Office Suite
- Strong written and verbal communication skills
- Excellent customer service and interpersonal skills
- Familiarity with EOIS-CaMS is considered an asset
- Knowledge of general office practices, including purchasing, filing, and inventory control
#LI-POST
#LI-HYBRID
Conestoga College is a leader in polytechnic education. Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.
We thank all applicants but only those selected for an interview will be contacted. Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources via the Contact page.
About Conestoga College
Conestoga is a leader in polytechnic education and one of Ontario's fastest-growing colleges, delivering a full range of career-focused education, training and applied research programs to prepare students for success in the new knowledge economy and promote economic prosperity throughout our region and across Ontario.
Conestoga delivers more than 200 career-focused programs and has more degree offerings than any other college outside of the GTA, including Ontario’s only college-based, accredited engineering degrees.
Our comprehensive range of programming meets the needs of a variety of learners, providing multiple entry points and established pathways to ensure that individuals across our community can access the education they need for their chosen careers. Articulation agreements with colleges and universities around the world provide our students with ready access to additional post-secondary opportunities.
Labs equipped with the latest technology, project-based courses, field and clinical experiences, international exchange, applied research and co-op opportunities engage our students as they learn to connect theory, research and practice. Our focus on technology-enhanced learning through online and mobile technologies ensures that students are prepared to excel in our increasingly digital world. Conestoga’s commitment to student success includes a full range of support and career advising services available to students throughout their learning journey.
Conestoga does not permit posts that contain offensive, hostile or abusive language or posts that contain commercial solicitations. Conestoga reserves the right to remove posts at any time without warning.
Part-Time Support Services Officer
About the role
Requisition #: 25-0173
Location: Brantford
Department: Community Services
Starting Rate: $21.10
Hours/Week: 24
Posting Date: Monday, June 23, 2025
Closing Date: Sunday, July 6, 2025 at 11:59 PM EST
Vacancy Type: Support Staff - Part-time Temporary
Position Summary
Temporary Part-Time Support Staff, replacement position (Immediate need to August 29, 2025, with the possibility of extension)
The Academic Upgrading department is seeking a detail-oriented and client-focused Support Services Officer to provide administrative support. The successful candidate will perform a variety of semi-routine tasks to support student services, data management, and office operations
Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department through a hybrid work arrangement, Monday to Thursday, 8:30 a.m. to 3:00 p.m., with three days on-site at the Brantford campus located at 50 Wellington Street. The Support Services Officer will be scheduled for 24 hours per week.
Responsibilities
Administrative support
- Prepare and maintain assessment packages
- Submit purchase and print orders; track and organize supplies within budget
- Maintain accurate and up-to-date student files in accordance with Ministry guidelines
- Perform general office duties including filing, copying, and inventory management
Data entry and system management
- Register students and update records in the Employment Ontario Information System – Case Management System (EOIS-CaMS)
- Enter and verify data, including milestones, learning activities, referrals, and follow-ups
- Ensure consistency between digital records and physical student files
- Close student files and notify central staff of program exits
Attendance
- Track and update attendance records
- Respond to and document student absences via phone and email
- Identify and report trends in student inquiries and attendance
Customer service and student support
- Serve as the first point of contact for phone, email, and in-person inquiries
- Provide information about assessments, registration, and program processes
- Assist students with Training Support Allowance (TSA) forms and follow-up communications
- Support orientation for new students and assist with Ministry-required documentation
Qualifications
- One-year certificate in office administration is required
- Minimum two years of related practical experience
- Proficiency in Microsoft Office Suite
- Strong written and verbal communication skills
- Excellent customer service and interpersonal skills
- Familiarity with EOIS-CaMS is considered an asset
- Knowledge of general office practices, including purchasing, filing, and inventory control
#LI-POST
#LI-HYBRID
Conestoga College is a leader in polytechnic education. Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.
We thank all applicants but only those selected for an interview will be contacted. Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources via the Contact page.
About Conestoga College
Conestoga is a leader in polytechnic education and one of Ontario's fastest-growing colleges, delivering a full range of career-focused education, training and applied research programs to prepare students for success in the new knowledge economy and promote economic prosperity throughout our region and across Ontario.
Conestoga delivers more than 200 career-focused programs and has more degree offerings than any other college outside of the GTA, including Ontario’s only college-based, accredited engineering degrees.
Our comprehensive range of programming meets the needs of a variety of learners, providing multiple entry points and established pathways to ensure that individuals across our community can access the education they need for their chosen careers. Articulation agreements with colleges and universities around the world provide our students with ready access to additional post-secondary opportunities.
Labs equipped with the latest technology, project-based courses, field and clinical experiences, international exchange, applied research and co-op opportunities engage our students as they learn to connect theory, research and practice. Our focus on technology-enhanced learning through online and mobile technologies ensures that students are prepared to excel in our increasingly digital world. Conestoga’s commitment to student success includes a full range of support and career advising services available to students throughout their learning journey.
Conestoga does not permit posts that contain offensive, hostile or abusive language or posts that contain commercial solicitations. Conestoga reserves the right to remove posts at any time without warning.