Job Description Section: Tenant Services

Division: Housing Operations

Department: Community Services

Initial Reporting Location: 10 Elm Street

Job Status: Limited position

Estimated Probable Duration: Seven (7) months (may be extended)

Number of Vacancies: 1

Affiliation: CUPE 4705 Housing Unit

Hours of Work: 70 hours bi-weekly

Shift Work Required: No

Range of Pay: Group 8 $29.32 to $33.36 per hour (subject to review)

The start date will follow the selection process. Characteristic Duties: Under the general supervision of the Manager of Tenant Services.

• Rent Calculations and Adjustments:
• Receive and verify information and document used in the rent-geared-to-income rent calculation process; follow up action on the discrepancies/missing information.
• Prepare and send notices of rent increase/decrease, notices of decision and other related Social Housing Reform Act forms and notices.
• Assist tenants with the completion of the annual review forms, household composition form and other related forms.
• Verify information contained on forms by contacting social agencies, employers, and tenants.
• Ensure the annual lease renewal process is complete for all households within an assigned portfolio.
• Calculate rent-geared-to-income rents at employing methods and procedures, referring to the Housing Services Act, and all associated regulations, policies and procedures and provide to Property Manager for review and approval.
• Respond to any inquiries from tenants or other staff in regard to rent account balances, rent calculations, rent adjustments and outstanding documentation.
• Confer with the manager when identifying possible misrepresentation of income cases and follow up as directed.
• Offering of Vacant Units to Applicants:
• Maintain accurate records of vacancies for a portfolio by projects including an internal transfer list.
• Process offers of accommodation of rental units to applicants on the Central Registry Wait List in accordance with Service Manager policy and procedures.
• Prepare a new move-in tenant file including lease agreement and all required documentation and information; arrange appointments with caretakers for time of move-in and/or to show vacant units to prospective tenants.
• Converse with people at the front counter and on the telephone regarding the offer of accommodation, explaining GSHO policies and procedures.
• Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
• Perform other related duties as required.

Qualifications

• Successful completion of Secondary School (Grade XII) education plus additional short, specialized training courses (e.g. business administration, accounting, office administration, etc.).
• Over one (1) year up to and including two and one half (2½) years of related experience.
• Knowledge of Housing Services Act and Regulations, GSHC policies and procedures, and Residential Tenancies Act.
• Knowledge of Community Housing.
• Good analytical and mathematical skills to implement proper rental calculations.
• Excellent organizational skills to ensure that rent changes, rent adjustments, and lease renewals are processed according to legislated requirements and rent calculations/adjustments are processed efficiently and correctly.
• Excellent communication and interpersonal skills in order to deal effectively with residents, employers, and agencies, and maintain a favourable public image of Housing Operations.
• Ability to work independently and effectively, and to meet numerous deadlines.
• Knowledge of computer software and administrative systems in a Windows environment (e.g. Word, Excel, YARDI, information input and retrieval).
• Excellent use of English, verbally and in writing.
• Excellent French verbal skills and a working knowledge of written French is required.
• Satisfactory health, attendance, and former employment history.
• Physical capability to operate a vehicle safely, possession of a valid driver’s licence and an acceptable driving record, will be considered an asset.

Competencies: Competency Library - Level 1 Proficiency

This job is also being posted as a development opportunity. Should there be no fully qualified candidate for this position, a candidate who can be expected to meet the required qualifications within a reasonable period of time may be considered for this position as a development opportunity.

Development opportunity range of pay: $28.22 to $31.79 per hour. The successful candidate will be paid at the reduced range until the minimum qualifications have been met.

How To Apply If you are viewing this job posting through a website other than the City of Greater Sudbury's, please visit www.greatersudbury.ca/jobs to apply online.

We must receive your resume before 11:59 p.m. on Friday, August 8, 2025 . For those providing a French language resume, please also include an English version.

• Click on the Apply for Job button.
• Follow the step by step application process.
• Ensure you attached a cover letter and resume. Acceptable file types are:
• .doc
• .docx
• .txt
• .pdf
• .rtf
• Once completed, review your application and click on the Submit button.
• Upon submission of your application, you will get a confirmation on the screen that your application has been successfully submitted. You will also receive an e-mail confirmation to the e-mail address on your profile.

All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.

Live outside Canada or new to Canada? The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca)

Contact Us For technical difficulties, issues, questions or accommodations with an application made online email myJOBS@greatersudbury.ca