About the role
Our client is searching for a ServiceNow Administrator to start on a 3 month contract and then convert to a permanent role. You must be able to do the following.
Responsibilities
As a member of the Global Service Desk and Corporate Support teams, act as a Level I and II support agent. Act as a development resource for all Corporate IT/Operations initiatives involving ServiceNow.
Perform maintenance and development duties on the ServiceNow platform as needed. Modules included are Service Portal, Incident, Problem, Change, Service Catalog, Contracts, Mobile, and Asset Management. This may include internal development only initiatives or working/liaising with a 3rd party managed services team on outsourced initiatives/projects e.g. GRC (Governance, Risk and Compliance).
Escalate issues to vendor (ServiceNow Technical Support) when internal options are exhausted. This could possibly include the interaction with a 3rd party managed services team if it is a development issue.
Due to the nature of the global 24x7 operations of our business, there could be the occasional requirement to be involved in after-hours support.
This is a hybrid 3 days per week in the office in Toronto
About isgSearch
isgSearch is a leading North American recruitment firm specializing in finding top permanent and contract talent in IT, Finance, Accounting, and Engineering. Whether you’re a people manager looking for your next star team member or a job seeker out to find your best employer yet, we’re here to serve you with an exceptional staffing experience.
About the role
Our client is searching for a ServiceNow Administrator to start on a 3 month contract and then convert to a permanent role. You must be able to do the following.
Responsibilities
As a member of the Global Service Desk and Corporate Support teams, act as a Level I and II support agent. Act as a development resource for all Corporate IT/Operations initiatives involving ServiceNow.
Perform maintenance and development duties on the ServiceNow platform as needed. Modules included are Service Portal, Incident, Problem, Change, Service Catalog, Contracts, Mobile, and Asset Management. This may include internal development only initiatives or working/liaising with a 3rd party managed services team on outsourced initiatives/projects e.g. GRC (Governance, Risk and Compliance).
Escalate issues to vendor (ServiceNow Technical Support) when internal options are exhausted. This could possibly include the interaction with a 3rd party managed services team if it is a development issue.
Due to the nature of the global 24x7 operations of our business, there could be the occasional requirement to be involved in after-hours support.
This is a hybrid 3 days per week in the office in Toronto
About isgSearch
isgSearch is a leading North American recruitment firm specializing in finding top permanent and contract talent in IT, Finance, Accounting, and Engineering. Whether you’re a people manager looking for your next star team member or a job seeker out to find your best employer yet, we’re here to serve you with an exceptional staffing experience.