2025-091 TFT Integrated Support Worker
About the role
The Integrated Support Worker works as a member of an inter-professional team carrying out rehabilitation and support functions in a community living environment with adults living with a serious mental illness, 16 years of age and older.
The incumbent is responsible for supporting the delivery of individualized treatment plans and required services. In addition, the incumbent participates in providing support, advocacy, and crisis intervention. This position collaborates closely with the in-house clinical team to provide ongoing, side-by-side support and life skills teaching for individuals living with a mental illness within the high support of a transitional housing program.
The incumbent works within a transitional housing community environment, where services are offered 24 hours a day, 7 days a week and will be expected to support community integration with transportation and appointments outside the work location.
All services are provided in accordance with the mission, vision, values, and established protocols of the Agency.
Minimum Qualifications:
- Two- or Three-year college diploma in health sciences, human services, or related programs.
- Three years’ relevant experience providing services to individuals who live with a mental
illness, preferably in a community setting.
- Ability to work independently and as part of a team, managing multiple tasks and deadlines.
- Certification in First Aid and CPR an asset.
- Applied Suicide Intervention Skills Training (ASIST) an asset.
- Non-Violent Crisis Intervention (NVCI) an asset.
- Experience working within a community based mental health model, preferred
- French Language proficiency considered an asset.
Knowledge, Skills and Abilities:
- Knowledge of and ability to apply evidence informed principles and practices to individuals who
live with a serious mental illness, within a client-centred approach.
- Demonstrated in-depth knowledge of mental health symptoms, issues, psychotropic medications and
associated side effects.
- Knowledge of issues related to addictions an asset.
- Demonstrated assessment and crisis intervention skills with broad knowledge of emergency mental
health and crisis stabilization.
- Demonstrated advanced clinical reasoning and decision-making skills.
- Ability to work under pressure within a changing environment.
- Working knowledge of the Health Care Consent Act, Mental Health Act, Personal Health Information
Protection Act, and other relevant legislation.
- Excellent communication and interpersonal skills to effectively engage community services and
individuals, increasing awareness of services.
- Well-developed problem-solving, prioritization and conflict resolution skills.
- Ability to work autonomously as well as collaboratively in a multidisciplinary team environment.
- Basic proficiency in computer skills; MS Office preferred.
- Ability to work flexible hours, including weekends.
- Must possess a valid Ontario Driver’s License and have regular access to a reliable vehicle, and
provide proof of $2,000,000 vehicle insurance. Incumbent may be required to transport clients.
- Required to provide a satisfactory criminal reference check (CRC) with Vulnerable Sector
Screening prior to hire.
About Addiction & Mental Health Services - KFLA
AMHS-KFLA is a non-profit organization providing mental health and addiction services to nearly 8,000 people across Kingston, Frontenac, Lennox and Addington.
Focusing on a client-centred model of care, AMHS-KFLA's 250+ highly-skilled staff act with an emphasis on psychosocial rehabilitation, harm reduction and evidence-based principles and practices. Quality services are provided with dignity, hope and in confidence.
Our Vision: A community where people have wellness, acceptance and a sense of belonging.
Our Mission: As a leading, transformative and collaborative organization, AMHS-KFLA's mission is to provide responsive, high-quality, community-based addiction and mental health services that empower the people it serves to be well and achieve their full potential.
Our Values:
Compassion - A welcoming and inclusive organization, we cultivate relationships with all stakeholders that encourage and promote recovery and wellness. We are universally positive in all our actions with individuals served and the community.
Innovation - We seek to innovate in all we do. We will be socially entrepreneurial and create a culture of measured risk to achieve organizational and system sustainability.
Excellence - We strive to provide accessible, flexible, integrated services in safe welcoming environments. We have a learning culture where initiative, innovation, and creativity are highly valued. The foundation of our services rests on excellence in all that we do.
Accountability - We will act honestly and with integrity by taking responsibility for our own actions and by holding others responsible for theirs. We will ensure proper stewardship of the public resources placed in our trust.
2025-091 TFT Integrated Support Worker
About the role
The Integrated Support Worker works as a member of an inter-professional team carrying out rehabilitation and support functions in a community living environment with adults living with a serious mental illness, 16 years of age and older.
The incumbent is responsible for supporting the delivery of individualized treatment plans and required services. In addition, the incumbent participates in providing support, advocacy, and crisis intervention. This position collaborates closely with the in-house clinical team to provide ongoing, side-by-side support and life skills teaching for individuals living with a mental illness within the high support of a transitional housing program.
The incumbent works within a transitional housing community environment, where services are offered 24 hours a day, 7 days a week and will be expected to support community integration with transportation and appointments outside the work location.
All services are provided in accordance with the mission, vision, values, and established protocols of the Agency.
Minimum Qualifications:
- Two- or Three-year college diploma in health sciences, human services, or related programs.
- Three years’ relevant experience providing services to individuals who live with a mental
illness, preferably in a community setting.
- Ability to work independently and as part of a team, managing multiple tasks and deadlines.
- Certification in First Aid and CPR an asset.
- Applied Suicide Intervention Skills Training (ASIST) an asset.
- Non-Violent Crisis Intervention (NVCI) an asset.
- Experience working within a community based mental health model, preferred
- French Language proficiency considered an asset.
Knowledge, Skills and Abilities:
- Knowledge of and ability to apply evidence informed principles and practices to individuals who
live with a serious mental illness, within a client-centred approach.
- Demonstrated in-depth knowledge of mental health symptoms, issues, psychotropic medications and
associated side effects.
- Knowledge of issues related to addictions an asset.
- Demonstrated assessment and crisis intervention skills with broad knowledge of emergency mental
health and crisis stabilization.
- Demonstrated advanced clinical reasoning and decision-making skills.
- Ability to work under pressure within a changing environment.
- Working knowledge of the Health Care Consent Act, Mental Health Act, Personal Health Information
Protection Act, and other relevant legislation.
- Excellent communication and interpersonal skills to effectively engage community services and
individuals, increasing awareness of services.
- Well-developed problem-solving, prioritization and conflict resolution skills.
- Ability to work autonomously as well as collaboratively in a multidisciplinary team environment.
- Basic proficiency in computer skills; MS Office preferred.
- Ability to work flexible hours, including weekends.
- Must possess a valid Ontario Driver’s License and have regular access to a reliable vehicle, and
provide proof of $2,000,000 vehicle insurance. Incumbent may be required to transport clients.
- Required to provide a satisfactory criminal reference check (CRC) with Vulnerable Sector
Screening prior to hire.
About Addiction & Mental Health Services - KFLA
AMHS-KFLA is a non-profit organization providing mental health and addiction services to nearly 8,000 people across Kingston, Frontenac, Lennox and Addington.
Focusing on a client-centred model of care, AMHS-KFLA's 250+ highly-skilled staff act with an emphasis on psychosocial rehabilitation, harm reduction and evidence-based principles and practices. Quality services are provided with dignity, hope and in confidence.
Our Vision: A community where people have wellness, acceptance and a sense of belonging.
Our Mission: As a leading, transformative and collaborative organization, AMHS-KFLA's mission is to provide responsive, high-quality, community-based addiction and mental health services that empower the people it serves to be well and achieve their full potential.
Our Values:
Compassion - A welcoming and inclusive organization, we cultivate relationships with all stakeholders that encourage and promote recovery and wellness. We are universally positive in all our actions with individuals served and the community.
Innovation - We seek to innovate in all we do. We will be socially entrepreneurial and create a culture of measured risk to achieve organizational and system sustainability.
Excellence - We strive to provide accessible, flexible, integrated services in safe welcoming environments. We have a learning culture where initiative, innovation, and creativity are highly valued. The foundation of our services rests on excellence in all that we do.
Accountability - We will act honestly and with integrity by taking responsibility for our own actions and by holding others responsible for theirs. We will ensure proper stewardship of the public resources placed in our trust.