Operations Agent - 1 Bilingual (English - French), 2 Unilingual
Top Benefits
About the role
Apply By: Monday, August 11, 2025 11:59 pm EDT
Operations Agent - 1 Bilingual (English - French), 2 Unilingual
Job ID:
232360
Posting status:
Open
Organization:
Ministry of Health
Division:
Claims Services Branch
City:
Kingston
Position(s) language:
Both English and bilingual
Job term:
1 Permanent, 2 Temporary - 12 months
Job code:
08OAD - Office Administration 08
Salary:
$26.92 - $31.31 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Join our high-performance team and make a meaningful impact!
Do you have well developed organizational and problem solving skills? If so, then consider this exciting new opportunity with the Claims Services Branch where you will be responsible for fulfilling a variety of requests for Ministry of Health products and responding to inquiries for personal health information from the public, legal agencies and external stakeholders. We look forward to adding you to our high-performance team that promotes a positive and inclusive work environment!
To see what our branch dynamic is all about, check out our promotional video! Click here!
Note: The successful candidate will be expected to work out of 49 Place D'Armes in Kingston, minimum 3 days per week.
About the job
You will:
- review and assess registration applications against eligibility criteria
- research and respond to verbal and written client inquiries
- collaborate and consult with internal/external stakeholders
- receive payments for services and process electronic refunds
- investigate and analyze information to troubleshoot and resolve routine problems
- maintain files and databases
What you bring to the team
Mandatory requirements for bilingual position only:
- You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.
Problem Solving, Research and Analytical Skills:
- you have decision making skills to determine validity and completeness of applications, identify missing or unclear information and determine when to escalate issues
- you can review and assess applications against eligibility criteria
- you can investigate and analyze information to troubleshoot and resolve routine problems
- you have an eye for accuracy and attention to detail to identify and correct errors, maintain accurate records, and ensure privacy is not breached
Organizational and Time Management Skills:
- you have organizational and time management skills to coordinate work, set priorities with conflicting demands, manage high work volumes and meet deadlines
- you have knowledge of filing systems and retention schedules to ensure proper retention of data
Communication and Interpersonal Skills:
- you have interpersonal and communication skills to convey information, discuss and resolve issues/complaints and to respond to inquiries in a courteous and professional manner
- you are able to work independently and as part of a team
Computer Skills:
- you have demonstrated experience with databases and information systems to log and track incoming requests/incidents/inquiries and research responses to inquiries
- you are proficient with software applications for word processing, presentations, file sharing, email and computerized tracking and filing systems
- you have the ability to use an Automated Call Distribution (ACD) system to receive fulfillment request via automated routing and queuing processes
Policy and Program Knowledge:
- you can interpret and apply relevant legislation, policy and procedures such as Health Insurance Act, Ontario Drug Benefit Act, Freedom of Information and Protection of Privacy Act, and Personal Health Information Protection Act to prevent privacy breaches and provide explanations/information regarding registration services, processes and payment applications
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
-
diversity, equity and inclusion initiatives
-
accessibility
-
Anti-Racism Policy
What we offer
The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
- a career that can grow across ministries and job functions
- flexible learning and developmental opportunities, including education and mentorship programs
- a comprehensive compensation and benefits package
- base salary that aligns to market trends with performance-based pay and scheduled salary progression
- tailored work arrangements, including opportunities like flex hours, self-funded leave and more
- a modern, friendly and accessible physical work environment
Additional information:
Apply by:
Monday, August 11, 2025 11:59 pm EDT
Position details:
- 2 English Temporary, duration up to 12 months, 49 Place D'Armes, Kingston, East Region, Criminal Record Check
- 1 Bilingual English/French Permanent, 49 Place D'Armes, Kingston, East Region, Criminal Record Check
Compensation group:
Ontario Public Service Employees Union
Work hours:
Schedule 3.7
Category:
Administrative and Support Services
Posted on:
Friday, July 25, 2025
Note:
- This ad is also available in French.
- About security checks:
A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential. - T-HL-232360/25(2)
How to apply:
-
You must apply online.
-
Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
-
Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
-
Read the job description to make sure you understand this job.
-
OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
-
If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.
Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.
Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.
Strengthening Ontario, together
Operations Agent - 1 Bilingual (English - French), 2 Unilingual
Top Benefits
About the role
Apply By: Monday, August 11, 2025 11:59 pm EDT
Operations Agent - 1 Bilingual (English - French), 2 Unilingual
Job ID:
232360
Posting status:
Open
Organization:
Ministry of Health
Division:
Claims Services Branch
City:
Kingston
Position(s) language:
Both English and bilingual
Job term:
1 Permanent, 2 Temporary - 12 months
Job code:
08OAD - Office Administration 08
Salary:
$26.92 - $31.31 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Join our high-performance team and make a meaningful impact!
Do you have well developed organizational and problem solving skills? If so, then consider this exciting new opportunity with the Claims Services Branch where you will be responsible for fulfilling a variety of requests for Ministry of Health products and responding to inquiries for personal health information from the public, legal agencies and external stakeholders. We look forward to adding you to our high-performance team that promotes a positive and inclusive work environment!
To see what our branch dynamic is all about, check out our promotional video! Click here!
Note: The successful candidate will be expected to work out of 49 Place D'Armes in Kingston, minimum 3 days per week.
About the job
You will:
- review and assess registration applications against eligibility criteria
- research and respond to verbal and written client inquiries
- collaborate and consult with internal/external stakeholders
- receive payments for services and process electronic refunds
- investigate and analyze information to troubleshoot and resolve routine problems
- maintain files and databases
What you bring to the team
Mandatory requirements for bilingual position only:
- You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.
Problem Solving, Research and Analytical Skills:
- you have decision making skills to determine validity and completeness of applications, identify missing or unclear information and determine when to escalate issues
- you can review and assess applications against eligibility criteria
- you can investigate and analyze information to troubleshoot and resolve routine problems
- you have an eye for accuracy and attention to detail to identify and correct errors, maintain accurate records, and ensure privacy is not breached
Organizational and Time Management Skills:
- you have organizational and time management skills to coordinate work, set priorities with conflicting demands, manage high work volumes and meet deadlines
- you have knowledge of filing systems and retention schedules to ensure proper retention of data
Communication and Interpersonal Skills:
- you have interpersonal and communication skills to convey information, discuss and resolve issues/complaints and to respond to inquiries in a courteous and professional manner
- you are able to work independently and as part of a team
Computer Skills:
- you have demonstrated experience with databases and information systems to log and track incoming requests/incidents/inquiries and research responses to inquiries
- you are proficient with software applications for word processing, presentations, file sharing, email and computerized tracking and filing systems
- you have the ability to use an Automated Call Distribution (ACD) system to receive fulfillment request via automated routing and queuing processes
Policy and Program Knowledge:
- you can interpret and apply relevant legislation, policy and procedures such as Health Insurance Act, Ontario Drug Benefit Act, Freedom of Information and Protection of Privacy Act, and Personal Health Information Protection Act to prevent privacy breaches and provide explanations/information regarding registration services, processes and payment applications
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
-
diversity, equity and inclusion initiatives
-
accessibility
-
Anti-Racism Policy
What we offer
The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
- a career that can grow across ministries and job functions
- flexible learning and developmental opportunities, including education and mentorship programs
- a comprehensive compensation and benefits package
- base salary that aligns to market trends with performance-based pay and scheduled salary progression
- tailored work arrangements, including opportunities like flex hours, self-funded leave and more
- a modern, friendly and accessible physical work environment
Additional information:
Apply by:
Monday, August 11, 2025 11:59 pm EDT
Position details:
- 2 English Temporary, duration up to 12 months, 49 Place D'Armes, Kingston, East Region, Criminal Record Check
- 1 Bilingual English/French Permanent, 49 Place D'Armes, Kingston, East Region, Criminal Record Check
Compensation group:
Ontario Public Service Employees Union
Work hours:
Schedule 3.7
Category:
Administrative and Support Services
Posted on:
Friday, July 25, 2025
Note:
- This ad is also available in French.
- About security checks:
A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential. - T-HL-232360/25(2)
How to apply:
-
You must apply online.
-
Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
-
Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
-
Read the job description to make sure you understand this job.
-
OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
-
If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.
Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.
Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.
Strengthening Ontario, together