Responsible for dispatching freight for our customers and communicating with shippers and freight carriers to ensure freight is moving from its original point to its final destination.

Responsibilities:

• Answers customers in a timely manner.
• Provides appropriate rates to customers while maintaining profit margins and ensuring efficient and effective customer service.
• Partners with trusted carriers who have passed safer check, have valid insurance and have a positive service record with Vitesse.
• Analyses risks/rewards when partnering with new carriers.
• Ensures instructions and special requirements are clearly communicated to carriers and warehouse if loads are being picked up or delivered at Vitesse.
• Tracks shipments and ensures delays or issues are communicated to shippers, receivers, team and Customer Service Representatives.
• Provides key clients with distinct service requirements.
• Requests PODs from carriers on all outstanding orders.
• Supports Customer Service Representatives if needed.
• English is required as 70% of our 3pl business is for customers based outside Québec.

*We support and promote an environment that aims to use French both in writing and speaking within the company. *