Top Benefits
About the role
WHO WE ARE:
Eden Park Inc. (“EdenPark”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast. EdenPark is a wholly owned subsidiary of Fairstone Financial Inc., which is a subsidiary of Fairstone Bank of Canada (“Fairstone Bank”).
WHAT WE OFFER?
- Work-Life Balance: Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.
- Wellness: Tailored well-being solutions available 24/7.
- Time Off: Minimum 15 paid vacations, 6 wellness days, with federal holidays.
- Community Support: Paid Volunteer Day to give back to your community.
- Retirement Planning: Employee and employer contribution pension plan, plus the Fairstone Retirement Savings Plan.
- Education: Tuition reimbursement program covering expenses up to $3,000 per year.
- Development: Access to Fairstone Academy for comprehensive training and skill development.
- Discounts: Exclusive access to discounted products and services, including car insurance, hotels, attractions, movies, gym memberships, and more.
A regular day for a Loan Administrator will include:
- Process loan activation for new contracts in the loan management system.
- Execute detailed review of inputs in the loan management system to ensure alignment with signed contracts.
- Process daily loan modifications including but not limited to rate changes, write-offs, restructures, etc.
- Posting of customer fees in the loan management system.
- Handling of funding faxes and contracts sent in by dealers.
- Replying and responding to dealer messages.
- Handling of funding email inbox delegations.
- Emails internally and externally in a timely manner.
- Managing a busy workflow while maintaining a high level of accuracy.
- Provide prompt, efficient, detailed customer-oriented service to all stakeholders.
- Professional and pleasant messaging to our dealerships through our platform in real time and immediately.
Must haves!
- You possess excellent verbal and written communication skills.
- You thrive in a fast-paced, ever-changing environment.
- You possess an exceptional attention to detail while operating under a sense of urgency.
- You know your way through advanced internet browsing and have amazing investigative skills.
- You have strong phone contact handling and active listening skills.
- You can prioritize allocated workflow seamlessly.
- You are tech savvy and know your way through Microsoft Office Suite and Outlook.
Extra- awesome to have:
- You possess excellent verbal and written communication skills
- Previous experience in a lending, automotive related business, or financial services.
- Exposure to loan management system.
- You have a high level of accuracy and consistency in document verification.
- High School Diploma (or equivalent).
Working condition:
- Working hours can range anywhere between 8:30 AM to 5 PM EST Monday to Friday.
WE ARE PROUD TO BE: Montreal's Top Employers 2025 by Canada’s Top 100 Employers!
Learn more:
https://www.fairstone.ca/en/about/canadian-lender
Follow us on LinkedIn:
https://www.linkedin.com/company/fairstone/mycompany/
If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.
Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.
Time Type:
Full time
Job Type:
Permanent
About Fairstone
Fairstone is a leading provider of responsible lending solutions, with a nearly one-hundred-year legacy in Canada. As an operating subsidiary of Fairstone Bank of Canada, Fairstone offers unsecured personal loans, secured personal loans and mortgages to near-prime customers online and in 250 branches coast to coast. Collectively , Fairstone Bank and its subsidiaries offer credit cards and rewards programs, point-of-sale financing through merchant partners and automobile financing via EdenPark. With a long-established Canadian history, Fairstone Bank and Fairstone are committed to improving the lives of Canadians with value-driven and accessible financial solutions. More at Fairstone.ca.
Top Benefits
About the role
WHO WE ARE:
Eden Park Inc. (“EdenPark”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast. EdenPark is a wholly owned subsidiary of Fairstone Financial Inc., which is a subsidiary of Fairstone Bank of Canada (“Fairstone Bank”).
WHAT WE OFFER?
- Work-Life Balance: Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.
- Wellness: Tailored well-being solutions available 24/7.
- Time Off: Minimum 15 paid vacations, 6 wellness days, with federal holidays.
- Community Support: Paid Volunteer Day to give back to your community.
- Retirement Planning: Employee and employer contribution pension plan, plus the Fairstone Retirement Savings Plan.
- Education: Tuition reimbursement program covering expenses up to $3,000 per year.
- Development: Access to Fairstone Academy for comprehensive training and skill development.
- Discounts: Exclusive access to discounted products and services, including car insurance, hotels, attractions, movies, gym memberships, and more.
A regular day for a Loan Administrator will include:
- Process loan activation for new contracts in the loan management system.
- Execute detailed review of inputs in the loan management system to ensure alignment with signed contracts.
- Process daily loan modifications including but not limited to rate changes, write-offs, restructures, etc.
- Posting of customer fees in the loan management system.
- Handling of funding faxes and contracts sent in by dealers.
- Replying and responding to dealer messages.
- Handling of funding email inbox delegations.
- Emails internally and externally in a timely manner.
- Managing a busy workflow while maintaining a high level of accuracy.
- Provide prompt, efficient, detailed customer-oriented service to all stakeholders.
- Professional and pleasant messaging to our dealerships through our platform in real time and immediately.
Must haves!
- You possess excellent verbal and written communication skills.
- You thrive in a fast-paced, ever-changing environment.
- You possess an exceptional attention to detail while operating under a sense of urgency.
- You know your way through advanced internet browsing and have amazing investigative skills.
- You have strong phone contact handling and active listening skills.
- You can prioritize allocated workflow seamlessly.
- You are tech savvy and know your way through Microsoft Office Suite and Outlook.
Extra- awesome to have:
- You possess excellent verbal and written communication skills
- Previous experience in a lending, automotive related business, or financial services.
- Exposure to loan management system.
- You have a high level of accuracy and consistency in document verification.
- High School Diploma (or equivalent).
Working condition:
- Working hours can range anywhere between 8:30 AM to 5 PM EST Monday to Friday.
WE ARE PROUD TO BE: Montreal's Top Employers 2025 by Canada’s Top 100 Employers!
Learn more:
https://www.fairstone.ca/en/about/canadian-lender
Follow us on LinkedIn:
https://www.linkedin.com/company/fairstone/mycompany/
If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.
Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.
Time Type:
Full time
Job Type:
Permanent
About Fairstone
Fairstone is a leading provider of responsible lending solutions, with a nearly one-hundred-year legacy in Canada. As an operating subsidiary of Fairstone Bank of Canada, Fairstone offers unsecured personal loans, secured personal loans and mortgages to near-prime customers online and in 250 branches coast to coast. Collectively , Fairstone Bank and its subsidiaries offer credit cards and rewards programs, point-of-sale financing through merchant partners and automobile financing via EdenPark. With a long-established Canadian history, Fairstone Bank and Fairstone are committed to improving the lives of Canadians with value-driven and accessible financial solutions. More at Fairstone.ca.