Casino Shift Manager - 1 Full Time
About the role
This position optimizes net income through customer service excellence, provides guests with exciting entertainment, and builds strong relationships internally and externally ( Miyo-wîcêhtowin ), by providing overall management and oversight of the Casino's Food & Beverage, Guest Services, Live Games, and Slots operations.
Leading, planning and analyzing Casino Operations, with strong emphasis on maximizing gaming revenue, and maintaining high service standards. Providing effective management of staff, promoting good relationships and ensuring they have the knowledge and tools they need to succeed. Administering budgets, including forecasting budget needs, creating proposals relating to projects, monitoring, tracking and reporting on expenditures. Handling escalated customer relations issues. Modeling SIGA's values, and presenting a positive image of SIGA in the community. Participating in development and implementation of SIGA-wide gaming strategies. Participating in other projects and activities as required, to maximize revenue and deliver an exceptional guest experience.
Successful completion of a two-year diploma in Business Administration or a related discipline. Minimum of five years' directly related experience working in one or more casino department, including supervision and/or training of personnel, knowledge of customer relations, financial management, and general operations.
About Saskatchewan Indian Gaming Authority
SIGA provides first-class entertainment to patrons across Saskatchewan through our seven casino destinations. SIGA casinos deliver entertainment and excitement, offering slot machines, live table games, electronic table games, live on-stage entertainment and food and beverage services. SIGA employees provide a second-to-none customer service experience, rooted in traditional First Nation hospitality and culture. Under The First Nations Gaming Act, 1995, the Federation of Sovereign Indigenous Nations, formerly the Federation of Saskatchewan Indian Nations Inc. (FSIN), created the Saskatchewan Indian Gaming Authority. Since 1996, SIGA has been incorporated under The Non-Profit Corporation Act, 1995, of Saskatchewan with all profits returned to our beneficiaries.
As a responsible corporate citizen, SIGA has made a commitment to our customers, employees, stakeholders, and suppliers to advocate the responsible use of our gaming products and minimize the potential for harm. SIGA is the operator of seven First Nation owned casinos located across Saskatchewan.
Casino Shift Manager - 1 Full Time
About the role
This position optimizes net income through customer service excellence, provides guests with exciting entertainment, and builds strong relationships internally and externally ( Miyo-wîcêhtowin ), by providing overall management and oversight of the Casino's Food & Beverage, Guest Services, Live Games, and Slots operations.
Leading, planning and analyzing Casino Operations, with strong emphasis on maximizing gaming revenue, and maintaining high service standards. Providing effective management of staff, promoting good relationships and ensuring they have the knowledge and tools they need to succeed. Administering budgets, including forecasting budget needs, creating proposals relating to projects, monitoring, tracking and reporting on expenditures. Handling escalated customer relations issues. Modeling SIGA's values, and presenting a positive image of SIGA in the community. Participating in development and implementation of SIGA-wide gaming strategies. Participating in other projects and activities as required, to maximize revenue and deliver an exceptional guest experience.
Successful completion of a two-year diploma in Business Administration or a related discipline. Minimum of five years' directly related experience working in one or more casino department, including supervision and/or training of personnel, knowledge of customer relations, financial management, and general operations.
About Saskatchewan Indian Gaming Authority
SIGA provides first-class entertainment to patrons across Saskatchewan through our seven casino destinations. SIGA casinos deliver entertainment and excitement, offering slot machines, live table games, electronic table games, live on-stage entertainment and food and beverage services. SIGA employees provide a second-to-none customer service experience, rooted in traditional First Nation hospitality and culture. Under The First Nations Gaming Act, 1995, the Federation of Sovereign Indigenous Nations, formerly the Federation of Saskatchewan Indian Nations Inc. (FSIN), created the Saskatchewan Indian Gaming Authority. Since 1996, SIGA has been incorporated under The Non-Profit Corporation Act, 1995, of Saskatchewan with all profits returned to our beneficiaries.
As a responsible corporate citizen, SIGA has made a commitment to our customers, employees, stakeholders, and suppliers to advocate the responsible use of our gaming products and minimize the potential for harm. SIGA is the operator of seven First Nation owned casinos located across Saskatchewan.