Join Our Team - Seeking an Experienced Service Manager

Upper James Toyota is part of the Parkway Motors Auto Group. We are family-owned and operated and are proud to have served Hamilton and area for over 40 years.

We are looking tor an strong, personable leader to manage and lead our high-volume Service Department processing over 1,000 Repair Orders per month—and growing. We're looking for a driven, experienced, and people-focused Service Manager who thrives in a fast-paced environment and is passionate about team development and delivering an exceptional client experience. At the core of our success is our people. We foster a culture that is safe, supportive, and growth-oriented—where collaboration, innovation, and customer satisfaction are shared goals. If you’re someone who leads by example, builds strong teams, and enjoys building client loyalty, we want to hear from you.

What You’ll Receive

• Earnings of $120,000+ annually, based on experience and performance

• Comprehensive benefits package, including:

  • Health, Dental, Life and Long-Term Disability Insurance
  • Health Spending Account
  • Paid time off & wellness programs
  • Company events & store discounts

• Automobile allowance

• Supportive leadership and a collaborative team

• Opportunities for career growth and advancement

What You’ll Be Responsible For

• Increase labour sales volume and shop efficiency, while ensuring exceptional service
• Deliver an outstanding client experience, measured by CSI scores, Google reviews, and team morale
• Coach and support your team through daily check-ins, ongoing training, and quarterly reviews
• Oversee internal repair work for new and pre-owned vehicles
• Manage workflow and maintain optimal shop productivity
• Jump in to assist wherever needed to support your team and meet client needs
• Understand the importance of daily/monthly reports as required by the GM and Director of Fixed Operations and the metrics that support them
• Maintain strong communication with technicians and service advisors to align objectives
• Use the DMS system proficiently for everything from opening ROs to walkarounds and client updates

Who We’re Looking For

• 2+ years of experience as a Service Manager in a high-volume dealership

• Solution-oriented approach to leadership and operations

• Track record of high client satisfaction and team performance

• Confident and competent in using DMS platforms (PBS preferred), Excel, and Microsoft Teams

• Excels in time management and organization

• Thrives in fast-paced, customer-focused environments

• Leads by example and is hands-on when needed

• Believes in consistent processes, such as walkarounds and proper repair order handling

• Communicates clearly, calmly, and proactively

• Professional appearance and conduct

• Knowledge of PBS and XTIME are a definite plus

• Experience in high-growth service departments

• Technically savvy

Let’s Grow Together

Ready to lead a team that values your expertise and drive? Apply today and take your career to the next level with a dealership that’s as invested in your growth as you are.

Upper James Toyota is an equal opportunity employer and as such will provide accommodation throughout the hiring process. Please let us know if you require accommodation.

Please send a resume, no phone calls or drop ins to the dealership. We thank all that are interested and apply, only candidates that will be interviewed will be contacted.

#INNH