Union: OPSEU District

Job Number: J0725-0214

Job Title: Support Worker

Job Type: Permanent Full Time

City, Province, Country: Hamilton, Ontario, Canada

Job Location: Hamilton

Job Category: Administration / Clerical

Role Designation:

LAO Workplace Based - Role is physically based in an in-person LAO workplace.

Open Positions: 1

Posting Date: July 11, 2025

Closing Date: July 21, 2025

Salary: $42,056.16 - $62,777.55/Year

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

Primary function

The primary function of the job is to perform a variety of customer-focused administrative duties.

Home location: Hamilton

Secondary locations: Not applicable
Reporting to: Manager, District Operations

Key accountabilities

• Reception duties including answering of telephone calls and providing information to clients and lawyers on the phone and/or in person regarding legal aid processes and/or the status of their file.
• Greet and welcome clients and visitors in a friendly and professional manner
• Assisting clients in accepting, scanning and uploading any documents required for their files.
• Scan consent and declaration forms and attach to client file in the PeopleSoft system.
• Check fax drive and General e mail box and triage all incoming documents appropriately.
• Scan and attach correspondence to existing client files in PeopleSoft and triage to the appropriate department.
• Fax correspondences to counsel and clients if required.
• Responsible for ordering of any office supplies.
• Responsible for contacting the property manager when maintenance requests are required for the office.
• Handle all incoming and outgoing Purolator shipments
• Additional, specific duties as outlined by Manager

Required skills & experience

• Experience in an office environment and proven ability to deal effectively with clients on the phone and in-person.

• Sound organizational skills to ensure the accuracy of information and to maintain control of a variety administrative of tasks.

• Intermediate level skill in Microsoft Word and Excel and the ability to enter and retrieve information in a client service computer application (Peoplesoft)

• Accurate typing skills and the ability to work with minimal supervision

• The ability to multi-task and to work well under pressure

Education & Job Knowledge:

• Knowledge of court procedures, duty counsel policies and LAO’s policies and procedures is an asset

• Good knowledge of community based services available to clients

Final candidates for this position will be required to undergo a criminal record check.

This position is collectively represented by OPSEU and the successful incumbent will be governed by the provisions of a collective agreement and subject to union dues.

Only those candidates selected for an interview will be notified.

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly.

First time applying to LAO? You will need to create a profile AND then apply for the position.
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Once you have successfully applied you will receive a confirmation email.

Trouble applying? For telephone support please call 1-877-427-7717 or email: candidate.njoynhelp@cgi.com.