BEAUTY EXPERT RETAIL Discover Rennaï, the beauty and modern self-care destination of the future.

At Rennaï, we are dedicated to helping individuals achieve well-being through 360° self-care in a highly accessible setting. Inspired by the French word Renaissance, meaning rebirth and renewal, we are committed to empower individuals on their journey towards self-care, self-love, and self-discovery.

Our range of carefully curated beauty products from around the world is complemented by personalized self-care services, including consultations with beauty, nutrition, and wellness experts. We offer a variety of services to nourish the mind, body, and soul, providing everything you need to feel your best, both inside and out.

Position Overview We are seeking a talented and inspiring Beauty Expert entrusted with advancing the success of our business through exceptional customer service.

The successful candidate will be eager to learn, have a keen eye for the latest trends, a passion for luxury beauty products, and play a critical role in creating a personalized customer experience anchored in self-care.

Reporting to the Experience Manager, the Beauty Expert will be trained, helping build genuine connections with our valued clientele, ensuring they discover and embrace their individual beauty.

This position includes a comprehensive benefits package.

Responsibilities Customer Experience

• Build trusted relationships with customers by actively listening, maintaining self-awareness, engaging in conversation, and demonstrating genuine care and empathy in a warm and professional manner.
• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Offer elevated self-care services and client experiences to our customers.

Expert Product Knowledge

• Stay at the forefront of industry trends and product innovations, maintaining a deep understanding of our luxury beauty brands, their histories, ingredients, and benefits.
• Act as a trusted expert by sharing expertise with customers, guiding them in selecting the perfect products that align with their specific needs and desires.
• Peer coaching, to serve as go-to professionals, possessing refined skills and certifications to assume expert responsibilities within our team.

Product Consultations

• Conduct thorough product consultations to understand customers' unique needs, concerns, and goals, and inspire them to explore new products and services.
• Offer product samples to customers, showcasing the effectiveness and benefits of the products.

Goals

• Consistently achieve department goals by effectively communicating the unique value of our luxury beauty products and providing exceptional customer service.
• Utilize solid interpersonal skills to upsell and cross-sell products, ensuring customers have a comprehensive beauty experience tailored to their preferences.

Rennaï Representation

• Represent our luxury beauty retailer with pride and professionalism by embodying the brand’s values, authenticity, and esthetic through personal grooming and style.
• Represent our brand with excellence and passion as brand ambassadors.
• Attend events hosted by brands to which they are experts in to maintain up to date brand knowledge.

Continuous Learning

• Embrace a growth mindset by staying up-to-date with industry developments, attending product trainings, and participating in brand events.
• Share knowledge with fellow team members, fostering a collaborative, supportive, and positive work environment.

THE FIRST 3 MONTHS

Training on brands, company culture, and ways of working. Learning policies and procedures and technologies/ platforms. Sales, operations, customer service, and continued brand education.

Skills And Experience You Will Need

• 5+ years of experience in Retail Sales, Client Service, and Beauty Industry.
• High school diploma.
• Education in the makeup industry with relevant studies or certifications, Makeup Artistry Diploma preferred.
• Able to demonstrate a high level of creative and technical expertise.
• Exceptional active listening, communication, and interpersonal skills, with the ability to connect with diverse customers.
• Self-motivated and inspired, with a proactive approach to problem-solving.
• Professional appearance and demeanor.
• Ability to work in a fast-paced, dynamic retail environment.
• Flexibility to work evenings, weekends, and holidays as required.

BONUS POINTS IF YOU

• Have in-depth knowledge of the luxury beauty market, including emerging trends and customer preferences.
• Have previous experience including coaching/mentoring others to achieve sales and customer service targets.
• Are a self-care and wellness ambassador.

Join our dynamic team and be part of a luxurious beauty experience that empowers individuals to embrace their uniqueness. Together, let’s create an inspiring space where beauty and confidence flourish, making a lasting impact on our customers’ lives.