Technical Assistant (Business Process Support)

Location: Regina, SK
Number of Positions: 1
Salary: $29.06-$40.71 (Based on education & experience)
Type of Position: Permanent Full Time
Closing Date: 07/17/2025

JOB SUMMARY

Assists with planning and researching for the development of process improvements, and process re-engineering opportunities to enhance existing, and/or create, design, introduce and implement new processes for customers, clients and business.

TYPICAL DUTIES & RESPONSIBILITIES
(Not all inclusive or applicable to all assignments)

• Works with other Departments in business process planning, research, design and implementation. Gathers, documents, analyzes, identifies and recommends opportunities within business processes.

• Provides input into the implementation of new and/or existing products and services, including assistance on business process development, integration with existing processes/systems/tools.

• Uses SaskTel standard process tools and methodology to understand, optimize, and develop, new and existing processes. Gathers new and pertinent information to create communication including procedural documentation, pre-shift, knowledge management documentation, and team meeting presentations.

• Researches and analyzes new and emerging technologies and their implications to SaskTel Internal projects systems, processes and services.

• Responsible for implementing new service launches, enhancements and exits.

• Makes Gathers requirements, administers the testing process, compiling results, reporting and support tool integration Facilitates and coordinates implementation teams and activities.

• Develops, reviews, and delivers training and knowledge management documentation to trainers and users.

• Makes recommendations with departmental process alignment to Corporate initiatives targeted at establishing, refining or aligning business processes.

• Creates implementation plans for process improvement to improve efficiency, effectiveness, and cost of operations.

• Identifies opportunities to reduce operating expense budgets for specific projects and for the Department as a whole.

• Resolves business process continuity issues for various corporate project teams by utilizing recognized business process improvement criteria.

• Engages various departmental support and resources to implement new business processes and support business systems across the corporation.

• Consults with departmental Managers to establish measurements and benchmarks. Incorporates measurements into the departmental metrics package.

QUALIFICATIONS

• Degree, Diploma, or Certificate in Electronics Engineering Technology, Business Administration, or Computer Science combined with 1 year of current experience in an engineering, sales, operation or administrative role OR Post-secondary classes in Electronics Engineering Technology, Business Administration, or Computer Science combined with 2 years of current experience in an engineering, sales, operation or administrative role OR Level 30 Math or English combined with 3 years of current experience in an engineering, sales, operation or administrative role.

• Thorough knowledge of processes, procedures, and/or systems in one or more of the following areas:
  a) Astra
  b) Siebel
  c) Simon
  d) iWS
  e) iWD Manager
  f) Customer Center
  g) OSM
  h) Mainframe
  i) ALM
  j) CLICKSOFT
  k) Optius / Odin

• Excellent verbal and written communication skills and the ability to influence others.

• Working knowledge of project management concepts and techniques.

• Working knowledge of corporate business process concepts and techniques.

• Ability to plan, design and implement processes to meet corporate business needs.

• Working knowledge of personal computers and various software applications.

• Ability to plan and organize in self-directed and team environments.

• Excellent analytical, problem solving, and decision-making skills.

WORKING CONDITIONS

SPECIFICATIONS

• Particular attention is paid to detail.

• Constantly works to deadlines and manages multiple priorities daily.

• Works in a continually changing environment.

• Works independently as well as in a team environment.

• Occasional in-province travel.

• Complies with all safety, health and environmental policies, programs and standards at all times.

PHYSICAL DEMANDS

• Light effort

ENVIRONMENTAL CONDITIONS

• Works inside.

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This is an on-site position located at the location(s) above. The successful candidate must be located within the province of Saskatchewan. Out of province/country candidates must be willing to relocate. Flexible work opportunities, in province, may be available.

At SaskTel, we believe in fostering a diverse and inclusive workforce that reflects the customers and communities we serve. We strive to create an environment where all employees feel empowered to contribute their unique perspectives, driving innovation and creativity, while advancing our efforts as Saskatchewan’s leading Information and Communications Technology provider.

As one of Saskatchewan’s Top Employers, we offer rewarding work, competitive salaries, comprehensive health and dental plans, pension plans, flexible work arrangements, paid time off, training & more! For more information on our benefits please click here: SaskTel’s Benefits.

We value diversity as a key aspect of our culture. We are committed to providing equal opportunities for all candidates to participate fully in the recruitment process. If you need any accommodation at any stage of the process, please contact us confidentially at talent.acquisition@sasktel.com.