Intake Coordinator – Short Stay Crisis Program (Full Time Permanent)

The Role and Opportunity The Canadian Mental Health Association is looking for an Intake Coordinator for the Short Stay Crisis Program. The Short Stay Crisis Program provides24-hour on-site residential support and short-term case management services to individuals living with mental illness who have been involved with the criminal justice system. The Short Stay Crisis Program operate at two sites in North York and Scarborough and include the Toronto Safe Bed Registry.

Canadian Mental Health Association (CMHA) is the most established and extensive community mental health organization in Canada. We identify and respond to Canada’s most pressing mental health priorities. At the national level, we push for nationwide system and policy change. At the community level, millions of people in Canada rely on CMHA’s extensive grassroots presence. Since 1918, CMHA has grown to provide mental health services and supports across Canada in over 330 communities. CMHA Toronto was , established in 1953. CMHA Toronto proudly provides services to over 10,000 clients per year, in 31 programs at 13 locations across the City of Toronto. Our services are delivered by a passionate and diverse team. Join us in providing high quality mental health and addictions services, advocating for a better mental health system, and providing education and mental health supports to clients across Toronto.

Responsibilities

• Serving as initial contact of the Safe Bed Registry either by phone or in person
• Managing the registry for the MHJ Safe Bed Network
• Initiating basic, non-clinical client screening
• assessing requests made by the referral source and referring to appropriate resources
• fielding incoming calls
• data entry
• developing reports and maintaining program statistics
• developing and maintaining relationships with other community agencies to enhance available resources to clients
• maintaining data base information
• performing and documenting follow up on services provided
• Administrative duties and other program duties as assigned
• As part of the Safe Bed you will work with a team to provide excellent service to consumers, families and other service providers.

Skills You Bring

• Bachelor/College Diploma in Social Services or Business Administration
• Experience in community mental health, with knowledge of community programs and resources in the Greater Toronto Area
• A welcoming and respectful approach to working with people
• Experience providing service for people with diverse backgrounds
• A thorough understanding of the resources and skills required to provide professional community information and referral
• Experience researching and helping people to find appropriate information
• Excellent assessment and communication skills
• Computer literacy and experience with Microsoft Office, and client service databases
• Access to a car and a valid driver’s license is an asset.

WHY CHOOSE CMHA TORONTO?

If you care about mental illness and mental health and you have the right skills, then CMHA Toronto may be the place for you. We have a positive and fair workplace culture, where staff are provided with opportunities for learning and advancement. We are also big believers in wellness and work-life balance. Our benefits include:

• Health Care of Ontario Pension Plan (HOOPP), a predictable, secure monthly income upon retirement
• Comprehensive Group Health Insurance – Health, Dental, Vision, Paramedicals
• Short-term and Long-term Disability programs and life insurance to protect your income upon illness or injury
• Work-life balance and flexibility – to ensure you have time for the things that matter to you
• Annual Professional Development Funding for career learning and advancement
• Work with like-minded, passionate individuals and make an impact on mental health service delivery
• Build genuine and authentic connections, with colleagues and clients, with the goal of making a difference

Salary: $54,943 – $63,988

CMHA Toronto is committed to promoting a workplace culture of inclusion, openness, mutual respect, and a ‘no blame and accountable’ environment. Our staff report that they value the flexibility in work schedules and the work-life balance CMHA Toronto encourages. They appreciate the training and development opportunities provided to staff and the encouragement for continuous learning. Staff often comment on the sense of family and personal support that exists throughout the organization.

CMHA Toronto is committed to an equitable, diverse, inclusive, anti-racist and anti-oppressive workforce reflecting the diversity of the communities within which we work and is an equal opportunity employer. As such, we encourage equity-seeking candidates to apply, especially those who identify as black, Indigenous, people and women of colour, people with disabilities, 2SLGBTQ+ or women. We recognize and honour the intersectionality of equity-based identities. Personal experience with mental health issues, either through self or a loved one, is an asset. If you are contacted by our offices regarding a job opportunity, please advise prior to the interview should you require any accommodation.

To be eligible for this role candidates will be required to adhere to our COVID-19 policy and provide proof of vaccination.