Job Description MAJOR FUNCTION Provides customers with comprehensive information to solve their problems or assist them in making sound decisions and achieve customer satisfaction. Handles customer complaints and provides resolution, brings manager’s attention when necessary to ensure that proper and satisfactory service is delivered.

Essential Duties And Responsibilities

• Processes orders received from faxes or e-mails
• Confirms account number, part number & descriptions
• Communication to customer on availability, open orders, and ship dates
• Confirms pricing & availability
• Answer customer service inquiries, phones or emails as assigned and meets statistical expectations as set by supervisor (refer to grid)
• Supports administrative duties on sending and receiving supplier purchase orders
• Ability to multi-task issuing credits and rebills according to policy and procedure
• Prioritize projects/responsibilities and other duties as assigned

Minimum Requirements EDUCATION:

High School diploma or equivalency

EXPERIENCE:

Entry levels to experienced; Desire a minimum of 2 years experience in a customer service or manufacturing environment

KNOWLEDGE & PERSONAL ATTRIBUTES:

• Written and verbal fluency in English and French
• High level of attention to detail
• Ability to extract correct information from purchase orders – recognize special requests
• Ability to process large volumes of orders into ERP system on a daily basis
• Ability to plan, organize, and manage multiple tasks
• Ability to analyze problems and solve work related issues
• Job involves working in front of computer screen
• Solid attendance and reliable
• Accountable, quality driven
• High level of professionalism and solutions based decisions
• Team oriented with a solution mentality

COMPUTER SKILLS:

• Familiar with MS Word, Excel, Outlook (Microsoft Suite)
• Working knowledge of ERP systems
• Capability to learn new software

Let’s create a cleaner future together Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength – as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.

Are you ready to make a change for a cleaner future ?

We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.

Job applicant FAQ Do you have questions regarding the recruitment process or alike? Please visit our FAQ for job applicants.

Talent Acquisition Process Nilfisk does not charge any fee at any stage of the recruitment process. We do not request payment or fees from candidates for any employment-related purpose. If you encounter any such activity, please report it immediately on the Nilfisk Whistleblower website.