At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This Senior Manager role ensures that we most effectively on-board and grow our newly acquired customers and is responsible for guiding the strategic direction and results of a growth and experience focused implementation team in ICS that is target based.  This individual will be responsible for leading a team of 13 colleagues who are responsible for the set-up and charge volume ramp of new customers across diverse set of products (SBS, Corporate and B2B products). The Early Development team also drives higher productivity across the ICS sales organization by outsourcing various onboarding activities from account set-up, working capital advocacy, product and solution training, supplier enablement and spend ramp-up.  The team partners very closely with Sales, Marketing, Credit & Risk, Operations, and customer service in order to deliver a best in class on-boarding experience for both sales and digitally acquired accounts.  

This role requires a strategic, dynamic, high-energy skill set with a self-motivated drive and people leadership experience. 

Core Responsibilities:

• Effectively lead and develop a team of 13+ client facing client on-boarding specialists, driving top performance.
• Continue to refine/evolve the Early development strategy by partnering with sales and marketing organizations, optimizing growth and efficiency for new customers.
• Foster a culture of engagement, inclusion and diversity.
• Consult and collaborate with Sales & Marketing to drive performance, profitability and engagement.
• Create the right set of KPIs and milestones to ensure that we continue to deliver strong results.
• Identify and implement process improvement tactics that will enhance productivity and results.
• Leading end-to-end change management initiatives to support business goal achievement.
• Develop and maintain a strong relationship with internal stakeholders across all lines of business.
• Be an active thought leader who will contribute to the evolution of the ICS.
• Manage and project lead growth initiatives and compliance regulatory programs such as our Cannabis Related Industry (CRI), RBST monitoring initiative, Corporate onboarding digitization/slicer project work, and other continuous and ever-changing programs.

Qualifications and Experience

• Proven ability to create client-centric processes and execute strategies in a B2B environment (particularly across GMNS and  ICS business model).
• Ability to lead a dynamic team of individuals, and develop talent to drive strong performance.
• Self-motivated with a high degree of flexibility & resilience.
• Ability to deliver smooth & timely sales/product program implementations in an external customer environment.
• Strong financial acumen & negotiation skills.
• Ability to collaborate and influence at all levels within an organization (internally & externally).
• Excellent written and oral presentation skills.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”).   If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.