Planner 2 - Workforce Management- EN
Top Benefits
About the role
Job Description Reporting to the Team Leader Workforce Management, the person is responsible for the workforce for all Contact Center teams. The Workforce Planner is responsible for the planning and building of future schedules and works closely with the assistant directors and directors to make the appropriate decisions to meet business needs.
What does your typical day look like?
- Analysis and update of different reports;
- Forecasting upcoming call volumes and other business needs;
- Building schedules according to business needs;
- Processing pay of agents.
What skills and training do you need?
- College diploma or equivalent experience and a minimum of 1 year as a workforce planner;
- Working knowledge of all Microsoft applications (Word, Outlook etc.), including excellent Excel skills;
- Working knowledge of Genesys Cloud is an asset;
- Working knowledge of IEX is necessary;
- Excellent written and verbal communication skills in both English and French;
- Excellent analytical and problem-solving skills;
- Must be detail oriented and able to multitask.
When You Apply If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.
We offer you
- Global Excel offers more than a position;
- We offer a professional future with a competitive compensation including base salary, performance bonus and benefits;
- Please reach out to your local HR department if you would like to know more about benefits offered in your site.
About Global Excel Management Inc.
Global Excel is a full-service provider of global healthcare risk management solutions. Global Excel, together with its subsidiaries based in Canada, USA, Mexico, Europe, Africa, and Asia, offers a complete range of risk mitigation, cost containment, claims management and medical assistance services to over 1800 clients located in more than 90 countries around the world. As a group, Global Excel will manage approximately 420,000 inpatient, outpatient and non-medical cases per year and processes in excess of $1.95B USD in healthcare claims annually.
The Global Excel family encompasses over 1500 employees internationally located in Sherbrooke, Canada, in Windsor, Canada, Miami, USA, Mexico City, Mexico, Europe and Africa, as well as Jakarta, Indonesia.
Gestion Global Excel Inc. est un fournisseur de solutions globales complètes dans la gestion des risques associés aux soins de santé. Global Excel et ses filiales, dont les bureaux se situent au Canada, aux États-Unis, au Mexique, en Europe, en Afrique et en Asie, offrent une gamme complète de services d’atténuation des risques, de contrôle des coûts, de gestion des réclamations et de services d’assistance médicale à plus de 366 clients répartis dans plus de 90 pays à travers le monde. En tant que groupe, Global Excel gère près de 360 000 cas médicaux et non médicaux annuellement, et ce, en milieu hospitalier et en consultation externe. Notre entreprise traite plus de 1,9 milliard de dollars US en réclamations associées aux soins de santé par an.
La famille Global Excel emploie plus de 900 employés aux quatre coins du monde situés à Sherbrooke, Canada; à Windsor, Canada; à Miami, États-Unis; à Mexico, Mexique; en Europe; en Afrique ainsi qu'à Jakarta, Indonésie.
Planner 2 - Workforce Management- EN
Top Benefits
About the role
Job Description Reporting to the Team Leader Workforce Management, the person is responsible for the workforce for all Contact Center teams. The Workforce Planner is responsible for the planning and building of future schedules and works closely with the assistant directors and directors to make the appropriate decisions to meet business needs.
What does your typical day look like?
- Analysis and update of different reports;
- Forecasting upcoming call volumes and other business needs;
- Building schedules according to business needs;
- Processing pay of agents.
What skills and training do you need?
- College diploma or equivalent experience and a minimum of 1 year as a workforce planner;
- Working knowledge of all Microsoft applications (Word, Outlook etc.), including excellent Excel skills;
- Working knowledge of Genesys Cloud is an asset;
- Working knowledge of IEX is necessary;
- Excellent written and verbal communication skills in both English and French;
- Excellent analytical and problem-solving skills;
- Must be detail oriented and able to multitask.
When You Apply If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.
We offer you
- Global Excel offers more than a position;
- We offer a professional future with a competitive compensation including base salary, performance bonus and benefits;
- Please reach out to your local HR department if you would like to know more about benefits offered in your site.
About Global Excel Management Inc.
Global Excel is a full-service provider of global healthcare risk management solutions. Global Excel, together with its subsidiaries based in Canada, USA, Mexico, Europe, Africa, and Asia, offers a complete range of risk mitigation, cost containment, claims management and medical assistance services to over 1800 clients located in more than 90 countries around the world. As a group, Global Excel will manage approximately 420,000 inpatient, outpatient and non-medical cases per year and processes in excess of $1.95B USD in healthcare claims annually.
The Global Excel family encompasses over 1500 employees internationally located in Sherbrooke, Canada, in Windsor, Canada, Miami, USA, Mexico City, Mexico, Europe and Africa, as well as Jakarta, Indonesia.
Gestion Global Excel Inc. est un fournisseur de solutions globales complètes dans la gestion des risques associés aux soins de santé. Global Excel et ses filiales, dont les bureaux se situent au Canada, aux États-Unis, au Mexique, en Europe, en Afrique et en Asie, offrent une gamme complète de services d’atténuation des risques, de contrôle des coûts, de gestion des réclamations et de services d’assistance médicale à plus de 366 clients répartis dans plus de 90 pays à travers le monde. En tant que groupe, Global Excel gère près de 360 000 cas médicaux et non médicaux annuellement, et ce, en milieu hospitalier et en consultation externe. Notre entreprise traite plus de 1,9 milliard de dollars US en réclamations associées aux soins de santé par an.
La famille Global Excel emploie plus de 900 employés aux quatre coins du monde situés à Sherbrooke, Canada; à Windsor, Canada; à Miami, États-Unis; à Mexico, Mexique; en Europe; en Afrique ainsi qu'à Jakarta, Indonésie.