Now our incredible brand is expanding west! As a founding member of the Western Canada team, you will introduce Albertans to Shake Shack’s legendary burgers, shakes, custards and fries. This is a unique opportunity to join our brand on its journey from day 1, meaning you will have unprecedented exposure to leadership and growth opportunities. To ensure you know everything you need to be successful, you will get to participate in a custom training program in Toronto with the rest of your team.

We are seeking an Area Manager (AM) to be the direct operations and management lead for our first Western Shacks, bridging front line operations with long term strategic portfolio goals. The AM will be directly responsible to setting up Shack Shake’s western expansion including hiring and training a new team, monitoring development progress and working with local vendors. The AM works with the business team to develop KPIs, provides operational support to restaurant leaders, leads training initiatives, and conducts operational assessments for their Shacks.

What you’ll do:

• Work with the business team to develop strategic goals for the portfolio
• Hire, onboard, train and develop Shack management
• Implement operational plans, processes, and tools in Shacks
• Ensure that both the restaurant operations and guest experience is aligned to our brand standards
• Manage all Restaurant managers and support their ongoing using data-based feedback, coaching, best practices and in-market training
• Review operating results to ensure restaurants are maximizing their potential
• Help launch new Shack openings and support future growth

What you'll need:

• Experience as an Area Manager for an established quick service or fast casual brand
• Experience working in a drive-thru restaurant
• You have directly managed Restaurants and have held extensive P&L responsibility
• You are results-driven and take a hands-on approach to enhance business metrics
• You have an endlessly positive attitude that creates energy in the business
• You are agile, adaptable and can handle ever-changing situations
• You are an excellent communicator and adept presenter, both written and verbal
• You are a problem solver and have a solution-first mindset
• You have knowledge of Restaurant systems, including point-of-sale, food and beverage inventory, Guest feedback and labour forecasting programs
• You work collaboratively with diverse groups of people,e creating an impact everywhere you go

What we offer

• Career Growth Opportunities
• Dental care
• Vision care
• Extended health care
• Store discount
• Paid time off

About Shake Shack Canada

Formed in 2024, Shake Shack Canada is a partnership between Osmington Inc. and Harlo Entertainment Inc, both Toronto-based private investment companies who prioritize innovation, value creation and delivering exceptional experiences. Shake Shack is an iconic American burger restaurant serving deliciously classic burgers, fries, hot dogs, and frozen custard. The brand has humble roots, founded as a hot dog cart in New York City’s Madison Square Park by renowned Restauranteur, Danny Myer. With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we 'Stand for Something Good.'

Shake Shack is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.